FireFly Broadband Speed Checker and troubleshooting
FireFly internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Checker to confirm the internet speed of your FireFly broadband connection.
Information on how to troubleshoot issues with your FireFly broadband can be found below.
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Troubleshooting FireFly broadband speed issues
Before you start troubleshooting the performance of your FireFly broadband connection, we suggest that you run a FireFly Internet Speed Test to measure your current connection speed.
It is also a good idea find out the guaranteed minimum download speed you have subscribed to from FireFly.
You can get this info by checking your FireFly broadband bill, your FireFly contract or by contacting FireFly.
Potential causes of FireFly’s slow internet speed
Is it your FireFly broadband that is slow or is it your device (PC/laptop/phone)?
You may need to check how many applications are running on your device.
The speed issue could be due to the over-utilisation of your device’s resources i.e RAM/CPU Processor and not a problem with FireFly’s internet connection.
If you are on a PC then you can use the task manager to see your Processor and Memory utilisation.
On other device, you should try rebooting the device which hopefully should shut down all programs that may have been hogging system resources.
Run the FireFly Speed test on your personal computer and your mobile phone to check how the results differ between the two devices.
This should hopefully provide you with some information to help determine if the problem is with your PC/Smartphone or the FireFly internet connection.
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Is your wireless the cause of the slowness?
The root cause of the performance problem may be your Wifi and not the FireFly broadband connection.
You can rule out the Wi-Fi network by simply connecting your computer directly into the FireFly broadband router with an ethernet cable and run the FireFly Speed checker again.
If the speed is better when you’re connected by an ethernet cable, this indicates that the problem may be with your wireless.
A few other things to look further into:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
- Is the Wifi network signal from the internet router obstructed?
- Does your speed get better when you’re standing directly infront of the FireFly broadband router?
Who is connected to my wireless network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wifi network? How secure is your Wifi network password? It may be time to update it.
Neighbors could be using your Wi-Fi network and eating up all your FireFly speed by downloading, uploading or even streaming music or videos on your FireFly internet connection! Worse still, they may be carrying out illegal activities over your FireFly broadband connection.
Here are 3 apps that you can potentially utlise to analyze your Wifi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless troubleshooting tool WiFi Analyzer
The above apps will scan your Wi-Fi network and show you a list of the everything on your wifi.
Should I get a wireless network booster for my FireFly broadband?
If you discover that you have wireless black spots at your property, a Wifi extender aka a Wifi Booster is the best fix to increase your Wifi signal to cover any black holes.
The wireless booster picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s reach.
Position the Wi-Fi network booster/extender where your wireless signal from the FireFly broadband router is becoming weaker.
Place it approximately where your Wi-Fi network signal drops down to less than 2 bars. Walk around your home with a mobile phone to find where this is.
When did you last upgrade the FireFly broadband router?
The FireFly and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that your FireFly broadband internet router is running on the most up-to-date software.
Most FireFly broadband routers allow you to carry out the software update by simply logging on the FireFly broadband router and simply clicking a button to start the upgrade.
If you cannot do this, contact FireFly and they will perform the upgrade for you or talk you through the process.
As well as upgrading the software, if you have had router for a long time, it is worth talking to FireFly to ask for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely reason for FireFly broadband performance problems in your property and it’s more common with internet broadband connections that are delivered via copper phone lines.
If you are unsure if this is relevant in your case, you should contact FireFly who should be able to carry out the appropriate line tests to check if there is a fault on the FireFly internet connection.
Is the issue due to FireFly broadband congestion?
If you’re finding that the FireFly internet connection speed in your area is slow during certain periods e.g weekends or evenings, then it may be due to congestion during peak hours.
You should contact FireFly to check your guaranteed speed.
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Test your FireFly broadband connection
After the fault has been fixed either by yourself or FireFly, retest your internet connection using at least two separate Speedtests to ensure the fault is resolved: