FirstMile Internet Speed Checker and troubleshooting

 FirstMile internet Speed test

Simply click on the “Go” button on the Ookla Speed Checker to check the speed of your FirstMile broadband connection.

Details on how to fix problems with your FirstMile broadband can be found below the speed test widget.


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Troubleshooting FirstMile internet speed issues

FirstMile Internet speedtest - Slow broadband speed

Before starting to troubleshoot the speed of your FirstMile internet connection, we suggest that you run a FirstMile Broadband Speedtest to benchmark your current broadband speed.

You may also want to confirm the minimum download speed you have subscribed to from FirstMile.

You can find this information by checking your FirstMile broadband bill, your FirstMile contract or by contacting FirstMile.

Common causes of FirstMile’s slow broadband speed

Is it the FirstMile broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device.

The performance issue could be due to the over utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to an problem with FirstMile’s internet connection.

If you’re on a laptop then you can use the task manager to check your CPU and Memory usage.

On other device, you should try rebooting the device which hopefully should shutdown all apps that may have been using up system resources.

Re-run the FirstMile Speed checker on your personal computer and your mobile phone to check how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of whether the issue is with your PC/Smartphone or the FirstMile internet connection.

Is your wireless network the problem?

The cause of the performance issue may be your Wi-Fi network and not the FirstMile internet connection.

You can rule out the Wifi by connecting your PC directly to the FirstMile broadband router with an ethernet cable and then run the FirstMile Speed test again.

If the performance improves when you are connected by a network cable, this proves that the problem may be with the Wi-Fi network.

A few other things to investigate:

  • Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
  • Is the Wifi network signal from the broadband router obstructed?
  • Does the performance get better when you’re standing right in-front of the FirstMile broadband router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been hacked? Do you have an open Wifi network? How complex is your Wi-Fi network password? It may be time to update it.

Neighbours could be using your Wi-Fii network and using up all the FirstMile speed by downloading, uploading or even streaming music or videos over your FirstMile broadband connection! Worse than that, they could be carrying out illegal activities over your FirstMile internet connection.

Here are 2 apps that you can use to scan your Wifi network to see who’s connected:

Both apps will scan your Wifi network and display a list of the connected devices.

Do I need a wireless booster for my FirstMile broadband?

You may find that there are wireless coverage gaps in your home, a Wi-Fi network extender also know as a Wi-Fi Booster is the best fix to strengthen your wireless signal to cover any coverage holes.

The Wifi extender simply picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s coverage.

Position the Wifi network booster/extender where your Wifi signal from your FirstMile broadband router is becoming weaker.

Place it near where your wireless network signal is dropping down to less than 2 signal bars. Walk around your property with a tablet to try and establih where this is.

When did you last upgrade the FirstMile broadband router?

The FirstMile and broadband infrastructure in general are constantly upgraded to provide new features and improve performance as technology evolves.  Ensure that the FirstMile internet router is running on the most up to date software.

The majority of FirstMile broadband routers allow you to carry out the software update by logging on the FirstMile broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact FirstMile and they will be able to do this for you or guide you through performing the upgrade yourself.

As well as updating the software, if you have had hardware for a long period, it may be worth talking to FirstMile to request for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely cause for FirstMile broadband performance issue in your area and is more common for internet broadband connections that are delivered via cooper phone lines.

If you’re not sure if this is applicable to you, you should contact FirstMile who will be able to conduct the relevant connection tests to see if there is a issue on the FirstMile broadband line.

Is the performance issue due to FirstMile broadband congestion?

If you’re finding that the FirstMile broadband connection speed in your area is slows down during certain periods e.g over weekends or evenings, then it may be because of congestion during peak times.

You should contact FirstMile to check your minimum speed.

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Test your FirstMile internet connection

After the issue has been fixed either by yourself or FirstMile, retest the broadband connection using  at least two independant Speedtests to ensure the fault is fixed: