FirstMile Broadband Speed test and troubleshooting

 FirstMile broadband Speed Checker

Click on the “Go” button on the Ookla Speed Checker to test the speed of your FirstMile broadband connection.

Information on how to troubleshoot problems with your FirstMile broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot FirstMile broadband internet performance

FirstMile Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the speed of your FirstMile broadband connection, you need to run the FirstMile Internet Broadband Speed Test and also confirm the exact Upload and Download speed that you have subscribed to.

You can get this info by checking a FirstMile bill or contact FirstMile to confirm this info.

Likely causes of FirstMile slow broadband speed

Is it the FirstMile broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your FirstMile internet bandwidth.

If you are on a computer then you may use the task manager to check your processor and RAM usage.

On any other device you should try rebooting the device which should hopefully terminate all applications that may be running in the background.

Re-run the FirstMile speedtest on your PC and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully give you some info to work with in terms of whether the issue lies with your device or the FirstMile internet connection.

Is your wireless connection the problem?

The cause of the problem could be your wireless connection and not the FirstMile broadband internet connection.

You could rule out the wireless network network being the cause of the issue by connecting your computer directly to the FirstMile broadband router using a network cable and run the FirstMile speed checker again.

If the speed is better when you are connected using an ethernet cable then this proves that the problem could be with your Wi-Fi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Could your Wi-Fi network signal from the router be obstructed?
  • Does your performance improve when your are standing directly infront of the FirstMile broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be using your wirelessi network and eating up all the FirstMile bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your Wi-Fi network to see who’s connected:

Both applications will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my FirstMile broadband?

If you find that you have Wifi black holes in your house, then a Wifi extender also know as a wireless Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up the existing wireless signal just as it is starting to become weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s coverage.

Place the Wi-Fi network booster/extender where your wireless network signal from the FirstMile broadband router is starting to become weak.  Approxiametly where your wireless network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your FirstMile broadband router?

The FirstMile and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Always ensure that your FirstMile broadband router has the latest software.

Most FirstMile broadband routers will allow you to perform the software update by logging on the FirstMile broadband router and simply clicking a button to perform the update.

If you can’t do this, contact FirstMile and they will be able to either do this for you or guide you through how to do it depending on the FirstMile router model you have.

As well as updating the software, if you have had the same router for a long time, it’s worth speaking to FirstMile to ask for a router upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for FirstMile broadband performance problem in your area and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, you should contact FirstMile who will be able to carry out the appropriate connection checks to see if there is a fault on the FirstMile broadband line.

Is it due to FirstMile Internet congestion?

If you’re finding that the FirstMile internet connection speed in your area is slow during certain periods e.g weekends and during the evening, then it may be due to congestion during peak times.

You should contact your FirstMile to find out if the service you have subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your FirstMile internet connection

After the problem has been resolved either by yourself or FirstMile, re-test the broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is fixed.

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