Freecom.net Internet Speedtest and troubleshooting
Freecom.net internet Speed test
Click on the “Go” button on the Ookla Speed Test to see the internet speed of your Freecom.net internet connection.
Details on how to troubleshoot issues with your Freecom.net broadband can be found below.
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How to troubleshoot Freecom.net broadband performance issues
Before starting to troubleshoot the performance of your Freecom.net internet connection, we recommend that you perform a Freecom.net Internet Speed Test to measure your current connection speed.
It is a good idea to also confirm the guaranteed minimum download speed that you on your broadband package from Freecom.net.
You can find this information by checking a Freecom.net broadband bill, your Freecom.net contract or by contacting Freecom.net.
Probable causes of Freecom.net’s slow broadband speed
Is it the Freecom.net internet connection that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to check how many applications are currently running on your device.
The performance issue could be due to the over-utilization of your system resources i.e RAM/memory/CPU Processor and not an issue with Freecom.net’s broadband connection.
If you’re on a laptop then you can use the task manager to check your CPU and RAM utilization.
On other device, you should try restarting the device which should hopefully kill all applications that may have been using up system resources.
Run the Freecom.net Speed test on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.
This should hopefully give you more info to work with in terms of whether the problem is with your device or the Freecom.net internet connection.
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Is your wireless the issue?
The root cause of the performance problem could be your Wifi network as opposed to the Freecom.net broadband connection.
You can rule out the wireless network by connecting your PC directly to the Freecom.net broadband router with a network cable and run the Freecom.net Speed checker again.
If the result improves when you’re connected using an ethernet cable, this indicates that the problem may be with the Wi-Fi network.
A number of things to check:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbors?
- Is your Wifi network signal from the internet router obstructed?
- Does the performance improve when your are standing right in-front of the Freecom.net wireless router?
Who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How secure is your Wi-Fi network password? It could be time to update it.
Others could be using your wireless network and using up all the Freecom.net speed by downloading, uploading or even streaming music or video over your Freecom.net broadband connection! Worse than that, they may be carrying out illegal activities on your Freecom.net broadband connection.
Here are 3 applications to use to analyse your wireless network to see who’s connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning application WiFi Analyzer
The above apps scan your Wifi network and produce a list of the connected devices.
Should I get a wireless network booster for my Freecom.net broadband?
You may discover that you have wireless black holes in your property, a wireless extender aka a Wifi Booster is the best solution to boost your wireless signal to cover any black holes.
The wireless extender picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.
Position the wireless booster/extender near the position where your Wifi signal from your Freecom.net broadband router is becoming weaker.
Position it near where your Wi-Fi network signal is dropping down to two bars. Walk around your house with a smartphone to find where this is.
When did you last upgrade the Freecom.net internet router?
The Freecom.net and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that your Freecom.net broadband router is running on the most up-to-date software.
Most Freecom.net broadband routers will allow you to perform the software upgrade by simply logging into the Freecom.net broadband router and simply clicking on a button to perform the upgrade.
If you can’t do this, get in touch with Freecom.net and they will do this for you or guide you through the process.
In addition to updating the software, if you have had the same router for a long period, it’s worth talking to Freecom.net to request for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for Freecom.net broadband performance issues in your home and is more common for internet broadband connections that are delivered via copper phone lines.
If you’re not sure if this is relevant in your case, contact Freecom.net who should be able to conduct the relevant line tests to see if there is a fault on the Freecom.net internet line.
Is the performance issue due to Freecom.net broadband congestion?
If you’re finding that the Freecom.net broadband connection speed in your area is slow during certain times i.e. over weekends and evenings, then it may be due to congestion during peak hours.
You should speak to Freecom.net to check your minimum speed.
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Re-testing your Freecom.net broadband connection
After the issue has been resolved either by yourself or Freecom.net, retest the broadband connection using at least two independent Speedtests to ensure the problem is fixed: