Freecom.net internet Speed test
Simply click on the “Go” button on the Ookla Speed Checker to check the internet speed of your Freecom.net broadband connection.
Information on how to troubleshoot issues with your Freecom.net broadband are in the sections below.
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Troubleshooting Freecom.net internet performance issues
Before you start troubleshooting the speed of your Freecom.net broadband connection, we recommend that you run a Freecom.net Internet Speed Test to measure your current connection speed.
Also confirm the guaranteed minimum download speed that you have subscribed to from Freecom.net.
You can find this info by checking a Freecom.net broadband bill, your Freecom.net contract or by contacting Freecom.net.
Common causes of Freecom.net’s slow internet speed
Is it your Freecom.net broadband that is slow or could it be your device (PC/laptop/phone)?
You may need to consider the number of apps are currently running on your device.
The performance issue may be due to the over-utilisation of your system resources i.e Memory/CPU and as opposed to a problem with Freecom.net’s broadband connection.
If you are on a computer then you may use the task manager to check your Processor and Memory usage.
On any other device, you should try restarting the device which hopefully should terminate all programs that may be using up your systems resources.
Run the Freecom.net Speed test on your personal computer and your mobile phone to see how the speedtest results differ between the 2 devices.
This should hopefully give you some info to work with in terms of whether the problem lies with your device or the Freecom.net internet connection.
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Is the Wi-Fi network the issue?
The root cause of the performance problem may be your wireless network as opposed to the Freecom.net internet connection.
You can rule out the wireless by connecting your computer directly to the Freecom.net broadband router using a network cable and run the Freecom.net Speed checker again.
If the speed test result improves when you are connected by an ethernet cable, this indicates that the problem could be with your internal wireless network.
Possible things to look further into:
- Are the Wireless channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
- Is the Wi-Fi network signal from the wireless router obstructed?
- Does the performance get better when your are stood directly in-front of the Freecom.net broadband router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It could be time to change it.
Others could be on your Wi-Fi network and using up all your Freecom.net bandwidth by downloading, uploading or even streaming music or video on your Freecom.net broadband connection! Worse still, they could be carrying out illegal activities using your Freecom.net internet connection.
There are three applications that you can utlise to scan your wireless network to see who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above applications analyse your wireless network and produce a list of the devices connected.
Do I need a Wifi network booster for my Freecom.net broadband?
If you find that there are Wifi black holes at your house, a wireless network extender also known as a Wifi Booster is the best fix to boost your wireless signal to cover any coverage holes.
The Wifi booster picks up the existing wireless signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.
Position the wireless booster/extender where your Wifi network signal from the Freecom.net internet router is becoming weaker.
Place it near where your Wi-Fi network signal is dropping down to two bars. Walk around your house with a smartphone to find where this location is.
When was the last time you upgraded the Freecom.net internet router?
The Freecom.net and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Ensure that your Freecom.net broadband router is running on the most up-to-date software.
Most Freecom.net internet routers allow you to carry out the software update by simply logging on the Freecom.net broadband router and simply clicking on a button to perform the update.
If you cannot do this, contact Freecom.net and they will do this for you or alternatively, talk you through the process.
In addition to upgrading the software, if you have had router for a long time, it’s probably worth speaking to Freecom.net to ask for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Freecom.net broadband performance issues in your home and is more common for internet broadband connections that are delivered via phone lines.
If you are not sure if this is relevant in your case, contact Freecom.net who will be able to conduct the relevant line tests to check if there is a issue on the Freecom.net broadband line.
Is it due to Freecom.net Internet congestion?
If you’re finding that the Freecom.net internet connection speed in your area is slow during certain periods i.e. over weekends or evenings, it may be because of congestion during peak hours.
You should speak to Freecom.net to find out your minimum speed.
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Re-testing your Freecom.net broadband connection
After the issue has been fixed either by yourself or Freecom.net, re-test the broadband connection using at least 2 independent Speedtests to ensure the issue is fixed: