Freeola Internet Speed Checker and troubleshooting

 Freeola broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to check the speed of your Freeola broadband connection.

Information on how to fix issues with your Freeola broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Freeola broadband internet performance

Freeola Internet Speedchecker - Slow Internet speedBefore you start troubleshooting the performance of your Freeola broadband connection, you firstly need to run the Freeola Internet Broadband Speed Test and also confirm what Upload and Download speed you are paying for.

You can get this info by checking a Freeola bill or contact Freeola to confirm this information.

Common causes of Freeola slow broadband speed

Is it your Freeola broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are currently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Freeola internet bandwidth.

If you are on a PC then you can use the task manager to check your CPU and memory utilization.

On any other device you could try restarting the device which should hopefully shutdown all programs that may have been running in the background.

Re-run the Freeola speed test on your PC and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully give you some information to work with in terms of if the issue lies with your device or the Freeola internet connection.

Is your Wi-Fi network connection the problem?

The cause of the problem could be your Wi-Fi network connection and not the Freeola broadband internet connection.

You can rule out the Wifi network being the cause of the issue by connecting your computer directly to the Freeola broadband router using an ethernet cable and run the Freeola speedtest again.

If performance is better when you’re connected by a network cable then this proves that the problem could be with the Wi-Fi network connection setup.

Possible things to check are:

  • Are the WiFi channels you are using for your Wifi network (SSID) overlapping with the neighbors?
  • Could the wireless signal from the router be obstructed?
  • Does your performance improve when your are standing directly infront of the Freeola broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be on your wirelessi network and using up all the Freeola bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your wireless network to see who is connected:

Both apps will scan your wireless network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my Freeola broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing wireless signal just as it is becoming weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s reach.

Place the wireless booster/extender where your Wifi network signal from the Freeola broadband router is starting to become weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Freeola broadband router?

The Freeola and openreach infrastructure is constantly being updates to support new features (some end user facing and others internal).  Always ensure that your Freeola broadband router has the latest software.

Most Freeola broadband routers allow you to carry out the software update by logging on the Freeola broadband router and simply clicking a button to perform the upgrade.

If you cannot do this, contact Freeola and they are able to either do this for you or guide you through how to do it depending on the Freeola router model you have.

As well as upgrading the software, if you have had the same hardware for a long period, it’s worth talking to Freeola to ask for a hardware upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Freeola broadband performance problem in your area and it’s more common with broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, you should contact Freeola who will be able to run the appropriate line tests to see if there is a issue on the Freeola internet line.

Is it due to Freeola Internet congestion?

If you’re finding that the Freeola internet connection speed in your area is slow during certain periods i.e. weekends and during the evening, it may be due to congestion during peak times.

You should speak to your Freeola to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Freeola broadband connection

After the issue has been fixed either by yourself or Freeola, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is resolved.

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