 Freeola internet Speed Checker
Simply click on the “Go” button below on the Ookla Speed Checker to check the internet speed of your Freeola broadband connection.
Details on how to troubleshoot problems with your Freeola internet connection can be found below the Ookla Speed checker widget.
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Troubleshooting Freeola internet speed problems
Before you begin troubleshooting the performance of your Freeola broadband connection, we recommend that you run a Freeola Internet Speed Test to confirm your current connection speed.
Also confirm the minimum download speed that you are paying for from Freeola.
You can get this info by checking a Freeola broadband bill, your Freeola contract or by contacting Freeola.
Potential causes of Freeola’s slow internet performance
Is it your Freeola internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to check how many apps are running on your device.
The performance problem could be due to over-utilization of your device’s resources e.g Memory/CPU Processor and not a problem with Freeola’s internet connection.
If you are on a PC then you may use the task manager to see your CPU and RAM utilisation.
On other device, you should try rebooting the device which should hopefully shutdown all programs that may have been using up your device resources.
Re-run the Freeola Speed test on your personal computer and your mobile phone to check how the results differ between the 2 devices.
This should hopefully give you some info to help determine whether the issue is with your device or the Freeola internet connection.
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Is the Wifi network the cause of the performance issue?
The root cause of the performance problem could be your wireless network as opposed to the Freeola internet connection.
You could rule out the wireless network by connecting your PC directly to the Freeola broadband router using an ethernet cable and then run the Freeola Speed checker again.
If the speed checker result improves when you are connected by a network cable, this suggests that the problem could be with the Wifi network.
A few other things to look further into:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with your neighbours?
- Is your wireless signal from the broadband router obstructed?
- Does your speed get better when you’re standing right in-front of the Freeola broadband router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How complex is your Wi-Fi network password? It could be time to change it.
Neighbours could be using your Wifi network and using up all the Freeola speed by downloading, uploading or even streaming music or videos on your Freeola broadband connection! Worse still, they could be conducting illegal activities over your Freeola internet connection.
There are three applications that you can utlise to analyze your Wifi network to see who’s connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless troubleshooting tool WiFi Analyzer
The above software analyse your Wifi network and show you a list of the connected devices.
Should I get a Wifi booster for my Freeola broadband?
You may find that there are wireless black holes at your home, a wireless extender also known as a wireless Booster may be the best fix to strengthen your wireless signal to cover any coverage gaps.
The wireless extender picks up your existing wireless signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.
Place the Wifi network extender near where your Wi-Fi network signal from your Freeola broadband router is starting to become weaker.
Position it approximately where your Wifi signal drops down to two bars. Walk around your house with a smartphone to find where this is.
When was the last time you upgraded the Freeola internet router?
The Freeola and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Always ensure that your Freeola broadband internet router is running the most up-to-date software.
Most Freeola internet routers allow you to perform the software upgrade by logging into the Freeola broadband router and simply clicking on a button to perform the upgrade.
If you can’t do this, get in touch with Freeola and they will perform the upgrade for you or talk you through the process.
In addition to upgrading the software, if you have had the same router for a long period, it’s worth talking to Freeola to ask for a hardware upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common reason for Freeola broadband performance issues in your home and it’s more common with internet broadband connections that are delivered via phone lines.
If you are not sure if this is relevant in your case, contact Freeola who should be able to conduct the appropriate line tests to see if there is a problem on the Freeola broadband line.
Is the performance issue due to Freeola Internet congestion?
If you’re finding that the Freeola broadband connection speed in your area is slow during certain periods i.e. weekends or evenings, it may be due to congestion during peak hours.
You should contact Freeola to check your minimum speed.
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Test your Freeola broadband connection
After the issue has been resolved either by yourself or Freeola, retest your broadband connection using at least two separate Speedtests to ensure the problem is fixed: