FreeUKISP Broadband Speedtest and troubleshooting

 FreeUKISP broadband Speed test

Click on the “Go” button on the Ookla Speed test to test the speed of your FreeUKISP internet connection.

Information on how to troubleshoot issues with your FreeUKISP broadband can be below.

For a more accurate reading, run the Speedtest twice

Troubleshooting FreeUKISP broadband internet speed

FreeUKISP Internet speed test - Slow Internet speedBefore starting to troubleshoot the performance of your FreeUKISP broadband connection, you firstly need to run the FreeUKISP Internet Broadband Speed Test and also confirm the exact Upload and Download speed that you have subscribed to.

You can get this information by checking a FreeUKISP bill or contact FreeUKISP to confirm this information.

Likely causes of FreeUKISP slow broadband performance

Is it your FreeUKISP broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many apps are currently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your FreeUKISP internet bandwidth.

If you are on a computer then you may use the task manager to see your processor and memory utilisation.

On any other device you could try rebooting the device which should hopefully shut down all applications that may be running in the background.

Re-run the FreeUKISP speed test on your PC and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully provide you with some information to work with in terms of if the problem lies with your device or the FreeUKISP broadband connection.

Is your Wi-Fi network connection the problem?

The cause of the issue could be your wireless connection and not the FreeUKISP broadband internet connection.

You can rule out the wireless network network being the cause of the issue by connecting your PC directly to the FreeUKISP broadband router using an ethernet cable and run the FreeUKISP speedtest again.

If performance is better when you are connected via an ethernet cable then this proves that the issue may be with the wireless connection setup.

Possible things to investigate are:

  • Are the WiFi channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Could your wireless network signal from the router be obstructed?
  • Does your performance improve when your are standing directly infront of the FreeUKISP broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be on your wirelessi network and using up all the FreeUKISP bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your wireless network to see who’s connected:

Both applications will scan your Wifi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my FreeUKISP broadband?

If you find that you have Wi-Fi black holes in your home, then a Wifi extender also know as a Wifi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up the existing wireless network signal just as it is starting to become weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s coverage.

Place the wireless booster/extender where your Wifi network signal from the FreeUKISP broadband router is becoming weak.  Approxiametly where your wireless network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your FreeUKISP broadband router?

The FreeUKISP and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that the FreeUKISP broadband router has the most up to date software.

Most FreeUKISP broadband routers allow you to carry out the software update by logging on the FreeUKISP broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact FreeUKISP and they will be able to either do this for you or talk you through how to do it depending on the FreeUKISP router model you have.

As well as updating the software, if you have had the same hardware for a long period, it is worth speaking to FreeUKISP to request for a hardware upgrade.

Is the fault external (at the exchange)?

This is probably the most likely reason for FreeUKISP broadband performance problem in your area and it’s more common for internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact FreeUKISP who should be able to carry out the relevant line checks to see if there is a issue on the FreeUKISP broadband line.

Is it due to FreeUKISP Internet congestion?

If you’re finding that the FreeUKISP internet connection speed in your area is slow during certain periods e.g over weekends and during the evening, then it may be because of congestion during peak times.

You should speak to your FreeUKISP to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your FreeUKISP internet connection

After the problem has been fixed either by yourself or FreeUKISP, retest your broadband connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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