FreeZone Broadband Speed test and troubleshooting
FreeZone internet Speed test
Click on the “Go” button below on the Ookla Speed Test to check the internet speed of your FreeZone broadband connection.
Details on how to troubleshoot problems with your FreeZone broadband are in the sections below.
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How to troubleshoot FreeZone broadband performance issues
Before you start troubleshooting the speed of your FreeZone broadband connection, we recommend that you run a FreeZone Broadband Speedtest to benchmark your current connection speed.
Also confirm the guaranteed minimum download speed you are paying for from FreeZone.
You can find this info by checking a FreeZone broadband bill, your FreeZone contract or by contacting FreeZone.
Potential causes of FreeZone’s slow broadband speed
Is it your FreeZone broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to check how many apps are currently running on your device.
The speed issue could be due to the over-utilisation of your device’s resources i.e RAM/CPU and not a problem with FreeZone’s broadband connection.
If you’re on a laptop then you can use the task manager to see your Processor and RAM utilisation.
On any other device, you could try restarting the device which hopefully will terminate all applications that may have been using up system resources.
Re-run the FreeZone Speed test on your computer and your mobile phone to see how the speed test results compare between the two devices.
Hopefully this should give you some info to work with in terms of if the problem lies with your device or the FreeZone broadband connection.
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Is the wireless network the issue?
The root cause of the performance problem could be your Wi-Fi network as opposed to the FreeZone internet connection.
You can rule out the Wifi by simply connecting your PC directly into the FreeZone broadband router using a network cable and then run the FreeZone Speed test again.
If the speed improves when you’re connected via a network cable, this suggests that the issue may be with the Wi-Fi network.
A few other things to check:
- Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
- Is your wireless signal from the internet router obstructed?
- Does your performance improve when you’re standing directly in-front of the FreeZone internet router?
Who is connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured wireless network? How secure is your wireless network password? It may be time to update it.
Neighbors could be using your Wifi network and using up all the FreeZone bandwidth by downloading, uploading or even streaming music or video over your FreeZone internet connection! Worse still, they may be conducting illegal activities over your FreeZone broadband connection.
Here are 3 applications that you can utlise to analyse your Wi-Fi network to check who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network troubleshooting application WiFi Analyzer
The above software will scan your Wifi network and show you a list of the devices connected.
Should I get a Wifi booster for my FreeZone broadband?
You may discover that you have Wi-Fi black spots at your home, a Wifi extender also known as a wireless Booster may be the best fix to strengthen your wireless signal to cover any black holes.
The wireless booster picks up your existing wireless signal just as it is becoming weaker and re-transmits the Wifi signal to increase it’s reach.
Place the Wifi network booster/extender near the position where your Wifi signal from the FreeZone internet router is becoming weaker.
Position it near where your Wi-Fi network signal is dropping down to less than two bars. Walk around your property with a smartphone to find where this location is.
When was the last time you upgraded the FreeZone internet router?
The FreeZone and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves. Always ensure that your FreeZone internet router is running the most up-to-date software.
Most FreeZone broadband routers will allow you to carry out the software update by logging on the FreeZone broadband router and simply clicking a button to start the update.
If you can’t do this, contact FreeZone and they will be able to do this for you or talk you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long period, it is worth speaking to FreeZone to request for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most likely reason for FreeZone broadband performance issues in your area and is more common with internet broadband connections that are delivered using phone lines.
If you’re unsure if this is applicable to you, contact FreeZone who should be able to carry out the appropriate connection tests to check if there is a fault on the FreeZone internet line.
Is the issue because of FreeZone broadband congestion?
If you’re finding that the FreeZone internet connection speed in your area is slows down during certain times i.e. weekends and evenings, it may be due to congestion during peak times.
You should contact FreeZone to find out your guaranteed speed.
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Test your FreeZone broadband connection
After the problem has been resolved either by yourself or FreeZone, retest the internet connection using at least two independent Speedtests to ensure the issue is resolved: