FreeZone Internet Speed test and troubleshooting
FreeZone broadband Speed Checker
Simply click on the “Go” button on the Ookla Speed Check to see the broadband speed of your FreeZone broadband connection.
Details on how to fix problems with your FreeZone internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot FreeZone broadband performance issues
Before starting to troubleshoot the speed of your FreeZone internet connection, we suggest that you run a FreeZone Internet Speedtest to benchmark your current internet speed.
It is a good idea to also confirm the minimum download speed you have subscribed to from FreeZone.
You can get this info by checking a FreeZone broadband bill, your FreeZone contract or by contacting FreeZone.
Possible causes of FreeZone’s slow broadband speed
Is it the FreeZone internet connection that is slow or could it be your device (PC/laptop/phone)?
You may need to consider the number of applications are currently running on your device.
The performance problem may be due to over-utilization of your system resources e.g RAM/memory/CPU Processor and not an issue with FreeZone’s broadband connection.
If you are on a computer then you can use the task manager to check your Processor and RAM utilisation.
On any other device, you could try restarting the device which should hopefully kill all programs that may have been using up your systems resources.
Run the FreeZone Speed checker on your PC and your mobile phone to check how the speed test results differ between the two devices.
Hopefully this should give you more information to work with in terms of whether the problem lies with your device or the FreeZone internet connection.
- What does the FreeZone download and upload speed mean?
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- Five tips to speed up your FreeZone Internet performance
- DNS tip to speed up internet browsing speed on FreeZone
Is your Wifi network the reason for the issues?
The cause of the performance issue may be your wireless as opposed to the FreeZone internet connection.
You could rule out the wireless by connecting your computer directly to the FreeZone broadband router with a network cable and run the FreeZone Speedtest again.
If the performance is better when you are connected via a network cable, this proves that the problem may be with the internal wireless network.
Possible things to check:
- Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
- Is your wireless network signal from the internet router obstructed?
- Does the speed improve when your are standing right in-front of the FreeZone wireless router?
Who is connected to my Wi-Fi network?
Have you checked that your wireless network password has not been hacked? Do you have an open wireless network? How secure is your Wifi network password? It may be time to change it.
Others could be using your wireless network and using up all the FreeZone bandwidth by downloading, uploading or even streaming music or videos on your FreeZone internet connection! Worse still, they could be carrying out illegal activities using your FreeZone internet connection.
Here are 3 applications that you can potentially utlise to analyse your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above apps scan your Wifi network and show you a list of the everything on your wifi.
Should I get a Wifi booster for my FreeZone broadband?
You may find that you have wireless coverage holes at your house, a wireless extender also known as a Wi-Fi Booster is the best fix to boost your wireless signal to cover any black spots.
The Wifi extender picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.
Position the Wifi network booster/extender near the position where your wireless network signal from the FreeZone broadband router is starting to become weaker.
Place it approximately where your Wifi network signal is dropping down to less than two signal bars. Walk around your property with a mobile phone to try and establish where this is.
When was the last time you upgraded the FreeZone internet router?
The FreeZone and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves. Ensure that your FreeZone broadband router is running the most up-to-date software.
Most FreeZone broadband routers allow you to perform the software update by logging on the FreeZone broadband router and simply clicking a button to do the upgrade.
If you cannot do this, get in touch with FreeZone and they will do this for you or alternatively, guide you through the process.
In addition to updating the software, if you have had router for a long period, it’s probably worth talking to FreeZone to ask for a hardware upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for FreeZone broadband performance problems in your area and it’s more common for internet broadband connections that are delivered via copper phone lines.
If you are unsure if this is relevant in your case, contact FreeZone who will be able to run the appropriate line tests to check if there is a issue on the FreeZone broadband line.
Is the issue because of FreeZone broadband congestion?
If you’re finding that the FreeZone broadband connection speed in your area is slow during certain times i.e. weekends or during the evening, it may be because of congestion during peak hours.
You should contact FreeZone to find out your guaranteed speed.
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Test your FreeZone internet connection
After the problem has been resolved either by yourself or FreeZone, retest your broadband connection using at least two independent Speedtests to ensure the fault is fixed: