FreeZone Broadband Speed Checker and troubleshooting

 FreeZone internet Speed test

Click on the “Go” button on the Ookla Speed test to confirm the speed of your FreeZone broadband connection.

Information on how to fix issues with your FreeZone broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot FreeZone broadband internet speed

FreeZone Internet Speedchecker - Slow broadband speedBefore starting to troubleshoot the speed of your FreeZone broadband connection, you need to run the FreeZone Internet Broadband Speed Test and also confirm the exact Upload and Download speed you have subscribed to.

You can get this info by checking a FreeZone bill or contact FreeZone to confirm this info.

Common causes of FreeZone slow broadband performance

Is it the FreeZone broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your FreeZone internet bandwidth.

If you’re on a PC then you may use the task manager to see your processor and memory usage.

On any other device you should try rebooting the device which should hopefully kill all applications that may be running in the background.

Re-run the FreeZone speed checker on your computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some information to work with in terms of whether the issue lies with your device or the FreeZone internet connection.

Is your Wifi network connection the problem?

The cause of the issue could be your wireless connection and not the FreeZone broadband internet connection.

You could rule out the Wifi network network being the cause of the problem by connecting your computer directly to the FreeZone broadband router using a network cable and run the FreeZone speed test again.

If performance is better when you’re connected via a network cable then this proves that the issue could be with your wireless network connection setup.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your wireless network (SSID) overlapping with the neighbors?
  • Could the wireless network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the FreeZone broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Guest wireless network?

Neighbors could be on your Wi-Fii network and using up all your FreeZone bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are 2 apps that you can use to scan your Wifi network to see who’s connected:

Both apps will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my FreeZone broadband?

If you find that you have wireless black holes in your home, then a Wifi extender also know as a Wi-Fi Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless booster simply picks up your existing wireless signal just as it is starting to become weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s reach.

Place the Wifi network booster/extender where your wireless signal from the FreeZone broadband router is becoming weak.  Approxiametly where your wireless network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your FreeZone broadband router?

The FreeZone and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Ensure that your FreeZone broadband router has the latest software.

The majority of FreeZone broadband routers will allow you to perform the software upgrade by logging on the FreeZone broadband router and simply clicking a button to do the upgrade.

If you can’t do this, contact FreeZone and they are able to either do this for you or talk you through how to do it depending on the FreeZone router model you have.

In addition to upgrading the software, if you have had the same router for a long time, it is worth talking to FreeZone to ask for a router upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for FreeZone broadband performance problem in your area and it’s more common with internet broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, you should contact FreeZone who will be able to conduct the appropriate connection tests to check if there is a fault on the FreeZone internet line.

Is it due to FreeZone Broadband congestion?

If you’re finding that the FreeZone internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, then it may be due to congestion during peak times.

You should speak to your FreeZone to understand if the service you subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your FreeZone broadband connection

After the fault has been fixed either by yourself or FreeZone, re-test your broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is fixed.

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