Future Internet Broadband Speed test and troubleshooting

 Future Internet internet Speed test

Click on the “Go” button on the Ookla Speed test to check the speed of your Future Internet broadband connection.

Information on how to fix problems with your Future Internet broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Future Internet broadband internet speed

Future Internet Internet speed test - Slow broadband speedBefore you start troubleshooting the performance of your Future Internet broadband connection, you firstly need to run the Future Internet Internet Broadband Speed Test and also confirm what Upload and Download speed you are paying for.

You can get this information by checking your Future Internet bill or contact Future Internet to confirm this information.

Possible causes of Future Internet slow broadband speed

Is it the Future Internet broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Future Internet internet bandwidth.

If you’re on a laptop then you can use the task manager to see your CPU and memory utilization.

On any other device you could try restarting the device which should hopefully shutdown all apps that may have been running in the background.

Re-run the Future Internet speed checker on your PC and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully give you some information to work with in terms of whether the problem lies with your device or the Future Internet broadband connection.

Is your Wifi connection the problem?

The cause of the problem could be your wireless connection and not the Future Internet broadband internet connection.

You can rule out the wireless network being the cause of the issue by connecting your computer directly into the Future Internet broadband router using an ethernet cable and run the Future Internet speed test again.

If the speed improves when you are connected by a network cable then this proves that the issue could be with the wireless network connection setup.

Possible things to check are:

  • Are the Wireless channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Could your Wifi network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the Future Internet broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Guest Wi-Fi network?

Neighbors could be on your Wifii network and eating up all the Future Internet bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all lead to your connection.

There are two apps that you can use to scan your Wi-Fi network to see who is connected:

Both applications will scan your Wi-Fi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my Future Internet broadband?

If you find that you have wireless black holes in your house, then a Wifi extender also know as a Wifi Booster is the solution to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up your existing Wifi network signal as it is starting to become weak and then re-transmits the Wifi signal at a more stronger rate to extend it’s coverage.

Place the wireless booster/extender where your Wifi network signal from the Future Internet broadband router is starting to become weak.  Approxiametly where your Wifi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Future Internet broadband router?

The Future Internet and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Always ensure that the Future Internet broadband router has the most up to date software.

Most Future Internet broadband routers allow you to perform the software upgrade by logging into the Future Internet broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Future Internet and they are able to either do this for you or guide you through how to do it depending on the Future Internet router model you have.

In addition to upgrading the software, if you have had the same hardware for a long time, it is worth speaking to Future Internet to request for a hardware upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Future Internet broadband performance issue in your home and it’s more common for internet broadband connections that are delivered via phone lines.

If you’re not sure if this is relevant in your case, you should contact Future Internet who will be able to carry out the relevant line tests to check if there is a problem on the Future Internet broadband line.

Is it due to Future Internet Broadband congestion?

If you are finding that the Future Internet internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, it may be because of congestion during peak times.

You should contact your Future Internet to understand if the service you subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Future Internet internet connection

After the fault has been resolved either by yourself or Future Internet, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is resolved.

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