Gigler Internet Speed test and troubleshooting
Gigler internet Speed Checker
Click on the “Go” button on the Ookla Speed Checker to see the broadband speed of your Gigler broadband connection.
Information on how to troubleshoot problems with your Gigler internet connection can be found below the Ookla Speed checker widget.
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Troubleshooting Gigler internet performance issues
Before you begin troubleshooting the speed of your Gigler internet connection, we suggest that you perform a Gigler Broadband Speedtest to measure your current internet speed.
It is also a good idea find out the minimum download speed you are paying for from Gigler.
You can find this info by checking your Gigler broadband bill, your Gigler contract or by contacting Gigler.
Potential causes of Gigler’s slow broadband performance
Is it the Gigler broadband that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many apps are currently running on your device.
The performance issue may be due to over-utilization of your device’s resources e.g RAM/memory/CPU Processor and not an issue with Gigler’s internet connection.
If you are on a computer then you can use the task manager to see your Processor and Memory utilization.
On any other device, you should try restarting the device which should hopefully shutdown all programs that may be hogging your device resources.
Run the Gigler Speed checker on your personal computer and your mobile phone to check how the speed test results differ between the 2 devices.
This should hopefully give you more info to work with in terms of if the problem lies with your PC/Smartphone or the Gigler broadband connection.
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Is your Wi-Fi network the cause of the slowness?
The cause of the performance issue may be your internal Wifi network as opposed to the Gigler broadband connection.
You can rule out the Wifi by connecting your PC directly into the Gigler broadband router using an ethernet cable and run the Gigler Speed checker again.
If the performance improves when you’re connected via a network cable, this shows that the issue may be with the internal wireless network.
A number of things to investigate:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbours?
- Is your wireless network signal from the internet router obstructed?
- Does the performance get better when you’re standing right in-front of the Gigler internet router?
Who’s connected to my wireless network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wi-Fi network? How strong is your Wifi network password? It may be time to update it.
Neighbors could be using your Wi-Fi network and eating up all the Gigler speed by downloading, uploading or even streaming music or video over your Gigler broadband connection! Worse still, they could be carrying out illegal activities using your Gigler internet connection.
Here are 3 apps to utlise to analyse your Wifi network to see who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above software scan your Wifi network and show you a list of the connected devices.
Should I get a wireless network booster for my Gigler broadband?
If you discover that there are wireless coverage holes at your property, a Wi-Fi network extender aka a Wi-Fi Booster is the best fix to strengthen your wireless signal to cover any coverage holes.
The Wifi extender picks up your existing Wi-Fi network signal as it is becoming weaker and re-transmits the wireless signal to extend it’s coverage.
Position the wireless booster/extender near where your Wifi network signal from the Gigler internet router is becoming weaker.
Place it approximately where your wireless network signal drops down to two signal bars. Walk around your home with a smartphone to try and establish where this is.
When did you last upgrade the Gigler internet router?
The Gigler and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that the Gigler internet router is running on the latest software.
The majority of Gigler broadband routers will allow you to perform the software update by logging on the Gigler broadband router and simply clicking a button to start the update.
If you cannot do this, get in touch with Gigler and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
In addition to upgrading the software, if you have had router for a long time, it may be worth speaking to Gigler to request for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most likely reason for Gigler broadband performance problems in your home and is more common for internet broadband connections that are delivered using copper phone lines.
If you’re not sure if this is applicable to you, you should contact Gigler who will be able to run the relevant connection checks to check if there is a issue on the Gigler internet line.
Is the performance issue due to Gigler broadband congestion?
If you are finding that the Gigler internet connection speed in your area is slows down during certain periods i.e. weekends or during the evening, then it may be due to congestion during peak hours.
You should contact Gigler to check your guaranteed speed.
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Test your Gigler internet connection
After the problem has been resolved either by yourself or Gigler, re-test your broadband connection using at least two separate Speedtests to ensure the problem is resolved: