How to troubleshoot Glide broadband speed issues

Before you start troubleshooting the speed of your Glide broadband connection, we recommend that you run a Glide Internet Speed Test to benchmark your current internet speed.

You may also want to confirm the minimum download speed that you on your broadband package from Glide.

You can find this information by checking your Glide broadband bill, your Glide contract or by contacting Glide.

Likely causes of Glide’s slow internet speed

Is it the Glide broadband that is running slow or could it be your device (PC/laptop/phone)?

You need to consider how many applications are currently running on your device.

The performance problem could be due to the over-utilisation of your device’s resources i.e Memory/CPU and not an issue with Glide’s internet connection.

If you are on a laptop then you can use the task manager to check your CPU and RAM utilization.

On any other device, you should try rebooting the device which hopefully will terminate all applications that may have been using up your device resources.

Run the Glide Speedtest on your computer and your mobile to check how the speed test results compare between the two devices.

Hopefully this should give you more info to help determine if the problem lies with your PC/Smartphone or the Glide internet connection.

• What does the Glide download and upload speed mean?
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• 5 ways to speed up your Glide Internet performance
• Simple DNS tip to improve internet browsing speed on Glide

Is your Wifi network the cause of the performance issue?

The root cause of the performance issue could be your Wifi network as opposed to the Glide broadband connection.

You could rule out the Wi-Fi network by connecting your PC directly into the Glide broadband router with a network cable and run the Glide Speed test again.

If the result is better when you’re connected by an ethernet cable, this indicates that the issue may be with your Wifi.

A few other things to check:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbors?
• Is the Wifi signal from the internet router obstructed?
• Does your speed get better when your are stood directly infront of the Glide wireless router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wi-Fi network? How secure is your Wifi network password? It could be time to change it.

Neighbours could be on your wireless network and using up all the Glide speed by downloading, uploading or even streaming music or video on your Glide internet connection! Worse than that, they may be carrying out illegal activities over your Glide internet connection.

There are 3 apps to utlise to analyse your Wi-Fi network to see who is connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wireless network troubleshooting tool WiFi Analyzer

The above applications will scan your Wi-Fi network and show you a list of the connected devices.

• How to see who is on your Glide wireless network

Do I need a Wifi booster for my Glide broadband?

If you find that there are wireless black holes at your home, a wireless network extender aka a Wi-Fi Booster may be the best fix to boost your wireless signal to cover any black holes.

• Cheapest Wireless Signal Extenders

The Wi-Fi network booster picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s reach.

Place the Wifi booster where your Wi-Fi network signal from the Glide internet router is starting to become weaker.

Place it approximately where your wireless network signal is dropping down to two bars. Walk around your home with a tablet to determine where this location is.

When was the last time you upgraded the Glide broadband router?

The Glide and broadband infrastructure, in general, are constantly upgraded to support new features and improve reliability as technology evolves.  Ensure that your Glide broadband internet router is running on the latest software.

Most Glide internet routers allow you to perform the software upgrade by logging into the Glide broadband router and simply clicking a button to perform the update.

If you can’t do this, contact Glide and they will be able to do this for you or guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had hardware for a long time, it is worth speaking to Glide to request for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common reason for Glide broadband performance problems in your home and it’s more common for broadband connections that are delivered through copper phone lines.

If you’re unsure if this is relevant in your case, contact Glide who will be able to run the appropriate line checks to see if there is a problem on the Glide broadband connection.

Is the performance issue because of Glide Internet congestion?

If you’re finding that the Glide internet connection speed in your area is slows down during certain periods e.g over weekends or during the evening, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Glide have contention?

You should speak to Glide to check your minimum speed.

Find Best Alternatives to Glide Broadband

 

Test your Glide broadband connection

After the fault has been fixed either by yourself or Glide, retest the broadband connection using  at least 2 separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed test to test your Glide connection
  • Check your Glide internet speed using Ookla Offical Speed Test
  • Test your Glide broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Glide internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting