Troubleshooting Goscomb Technologies internet performance problems

Before you start troubleshooting the speed of your Goscomb Technologies broadband connection, we suggest that you run a Goscomb Technologies Internet Speedtest to measure your current connection speed.

It is also a good idea find out the minimum download speed that you are paying for from Goscomb Technologies.

You can get this information by checking your Goscomb Technologies broadband bill, your Goscomb Technologies contract or by contacting Goscomb Technologies.

Potential causes of Goscomb Technologies’s slow broadband performance

Is it your Goscomb Technologies internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to check how many applications are running on your device.

The speed issue could be due to over-utilization of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with Goscomb Technologies’s internet connection.

If you are on a PC then you can use the task manager to check your CPU and Memory usage.

On other device, you should try rebooting the device which hopefully should shutdown all applications that may have been using up your systems resources.

Run the Goscomb Technologies Speed checker on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully give you more info to help determine if the issue is with your PC/Smartphone or the Goscomb Technologies internet connection.

• What exactly does the Goscomb Technologies download and upload speed mean?
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• 5 ways to speed up your Goscomb Technologies Internet speed
• Simple DNS tip to improve internet browsing speed on Goscomb Technologies

Is your Wi-Fi network the problem?

The cause of the performance problem could be your Wifi and not the Goscomb Technologies broadband internet connection.

You could rule out the Wifi network by simply connecting your computer directly to the Goscomb Technologies broadband router with an ethernet cable and run the Goscomb Technologies Speed test again.

If the speed test result improves when you are connected by a network cable, this shows that the problem may be with the Wi-Fi network.

A few other things to check:

• Are the Wireless channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
• Is your Wifi network signal from the wireless router obstructed?
• Does the speed get better when you’re stood directly infront of the Goscomb Technologies internet router?

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How strong is your Wi-Fi network password? It may be time to change it.

Neighbours could be on your Wifi network and eating up all your Goscomb Technologies speed by downloading, uploading or even streaming music or videos on your Goscomb Technologies broadband connection! Worse than that, they may be conducting illegal activities over your Goscomb Technologies internet connection.

There are three applications that you can potentially utlise to scan your Wifi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network troubleshooting application WiFi Analyzer

The above software scan your Wifi network and produce a list of the connected devices.

• How to see who is on your Goscomb Technologies wireless network

Do I need a Wifi booster for my Goscomb Technologies broadband?

You may discover that there are Wi-Fi black spots in your home, a Wifi extender also known as a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any black holes.

• Cheapest Wifi Signal Boosters

The Wi-Fi network booster simply picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the wireless network extender near where your wireless network signal from your Goscomb Technologies broadband router is becoming weaker.

Place it near where your Wifi network signal drops down to less than two bars. Walk around your house with a mobile phone to find where this is.

When was the last time you upgraded the Goscomb Technologies internet router?

The Goscomb Technologies and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves.  Always ensure that your Goscomb Technologies broadband router is running the latest software.

Most Goscomb Technologies broadband routers will allow you to carry out the software upgrade by simply logging into the Goscomb Technologies broadband router and simply clicking a button to start the update.

If you cannot do this, contact Goscomb Technologies and they will do this for you or alternatively, guide you through the process.

As well as updating the software, if you have had the same hardware for a long time, it’s probably worth talking to Goscomb Technologies to request for a hardware upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most common cause for Goscomb Technologies broadband performance problems in your property and it’s more common with broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, you should contact Goscomb Technologies who should be able to conduct the appropriate connection checks to see if there is a issue on the Goscomb Technologies broadband line.

Is the performance issue due to Goscomb Technologies Internet congestion?

If you are finding that the Goscomb Technologies internet connection speed in your area is slows down during certain periods i.e. weekends or evenings, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Goscomb Technologies have contention?

You should speak to Goscomb Technologies to check your minimum speed.

Test your Goscomb Technologies internet connection

After the problem has been fixed either by yourself or Goscomb Technologies, re-test your broadband connection using  at least two separate Speedtests to ensure the issue is fixed:

• • Use the ookla internet broadband speed test to test your Goscomb Technologies broadband
  • Test your Goscomb Technologies internet speed using Ookla Offical Speed Test
  • Test your Goscomb Technologies internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Goscomb Technologies internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting