Gradwell Internet Speed test and troubleshooting
Gradwell internet Speed test
Click on the “Go” button on the Ookla Speed Check to check the internet speed of your Gradwell broadband connection.
Details on how to troubleshoot problems with your Gradwell internet connection are in the sections below.
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How to troubleshoot Gradwell internet speed problems
Before you start troubleshooting the performance of your Gradwell broadband connection, we suggest that you run a Gradwell Broadband Speed Test to benchmark your current connection speed.
It is also a good idea confirm the minimum download speed that you on your broadband package from Gradwell.
You can get this info by checking your Gradwell broadband bill, your Gradwell contract or by contacting Gradwell.
Possible causes of Gradwell’s slow internet performance
Is it the Gradwell internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You need to check the number of applications are currently running on your device.
The speed problem may be due to the over-utilization of your system resources e.g Memory/CPU Processor and as opposed to an issue with Gradwell’s internet connection.
If you are on a PC then you can use the task manager to see your Processor and RAM utilisation.
On other device, you should try rebooting the device which hopefully should kill all applications that may be using up system resources.
Run the Gradwell Speedtest on your computer and your mobile phone to check how the speedtest results differ between the two devices.
This should hopefully provide you with more information to help determine if the problem is with your PC/Smartphone or the Gradwell broadband connection.
- What exactly does the Gradwell download and upload speed mean?
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- 5 ways to improve your Gradwell Internet speed
- DNS tip to improve internet browsing speed on Gradwell
Is the Wifi network the cause of the performance issue?
The root cause of the performance problem could be your Wifi as opposed to the Gradwell internet connection.
You can rule out the wireless network by simply connecting your computer directly to the Gradwell broadband router using an ethernet cable and then run the Gradwell Speed test again.
If the performance is better when you are connected by an ethernet cable, this indicates that the problem could be with the wireless.
Possible things to look further into:
- Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is your Wifi signal from the internet router obstructed?
- Does your speed improve when you’re stood directly infront of the Gradwell wireless router?
Who is connected to my wireless network?
Have you checked that your wireless network password has not been compromised? Do you have an open Wifi network? How secure is your Wifi network password? It could be time to change it.
Neighbours could be using your Wi-Fi network and eating up all the Gradwell bandwidth by downloading, uploading or even streaming music or videos over your Gradwell broadband connection! Worse than that, they may be conducting illegal activities on your Gradwell internet connection.
There are three applications that you can utlise to analyse your wireless network to check who’s connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless troubleshooting tool WiFi Analyzer
The above software will scan your wireless network and produce a list of the devices connected.
Should I get a wireless network booster for my Gradwell broadband?
You may find that there are wireless coverage holes in your home, a Wi-Fi network extender also known as a wireless Booster is the best fix to increase your Wi-Fi signal to cover any coverage holes.
The Wifi network extender picks up your existing Wifi network signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.
Position the Wifi booster/extender near the position where your Wifi network signal from your Gradwell broadband router is becoming weaker.
Place it approximately where your wireless network signal drops down to 2 bars. Walk around your home with a smartphone to determine where this location is.
When did you last upgrade the Gradwell internet router?
The Gradwell and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves. Always ensure that the Gradwell broadband internet router is running on the latest software.
Most Gradwell internet routers allow you to perform the software upgrade by simply logging into the Gradwell broadband router and simply clicking on a button to do the upgrade.
If you can’t do this, contact Gradwell and they will be able to do this for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it’s worth speaking to Gradwell to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most common cause for Gradwell broadband performance issues in your area and it’s more common with internet broadband connections that are delivered via copper phone lines.
If you’re unsure if this is relevant in your case, you should contact Gradwell who will be able to run the appropriate connection checks to see if there is a issue on the Gradwell internet connection.
Is the issue due to Gradwell Internet congestion?
If you are finding that the Gradwell broadband connection speed in your area is slows down during certain periods i.e. weekends and during the evening, it may be because of congestion during peak times.
You should contact Gradwell to find out your minimum speed.
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Re-testing your Gradwell broadband connection
After the problem has been fixed either by yourself or Gradwell, retest your broadband connection using at least two independent Speedtests to ensure the problem is resolved: