Green ISP Internet Speedtest and troubleshooting
Green ISP broadband Speed Checker
Simply click on the “Go” button on the Ookla Speed Check to confirm the internet speed of your Green ISP broadband connection.
Information on how to troubleshoot issues with your Green ISP broadband are in the sections below the Ookla Speed test widget.
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Troubleshooting Green ISP broadband performance problems
Before you start troubleshooting the speed of your Green ISP broadband connection, we suggest that you perform a Green ISP Internet Speed Test to confirm your current internet speed.
Also confirm the guaranteed minimum download speed you are paying for from Green ISP.
You can get this info by checking your Green ISP broadband bill, your Green ISP contract or by contacting Green ISP.
Probable causes of Green ISP’s slow broadband performance
Is it the Green ISP broadband that is running slow or could it be your device (PC/laptop/phone)?
You may need to check how many applications are running on your device.
The performance problem could be due to the over-utilization of your system resources i.e Memory/CPU Processor and not an issue with Green ISP’s broadband connection.
If you’re on a PC then you may use the task manager to see your CPU and Memory utilisation.
On any other device, you could try rebooting the device which hopefully should shut down all apps that may be hogging your systems resources.
Re-run the Green ISP Speedtest on your computer and your mobile phone to check how the speed test results compare between the two devices.
This should hopefully give you some info to help determine if the problem lies with your PC/Smartphone or the Green ISP internet connection.
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Is your wireless the cause of the slowness?
The cause of the performance issue could be your Wi-Fi network as opposed to the Green ISP internet connection.
You could rule out the Wifi by connecting your PC directly to the Green ISP broadband router using a network cable and run the Green ISP Speed test again.
If the speed test result is better when you’re connected using a network cable, this shows that the problem could be with the Wi-Fi network.
A few other things to check:
- Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
- Is your Wifi signal from the wireless router obstructed?
- Does the speed improve when your are stood directly infront of the Green ISP wireless router?
Who is connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open Wifi network? How strong is your Wi-Fi network password? It may be time to change it.
Neighbours could be on your wireless network and using up all the Green ISP bandwidth by downloading, uploading or even streaming music or videos over your Green ISP internet connection! Worse still, they could be conducting illegal activities using your Green ISP internet connection.
Here are three applications that you can use to analyze your Wi-Fi network to check who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi scanning tool WiFi Analyzer
The above applications scan your Wi-Fi network and produce a list of the everything on your wifi.
Should I get a wireless network booster for my Green ISP broadband?
If you discover that there are Wifi coverage holes at your property, a Wifi extender also known as a Wifi Booster may be the best solution to increase your Wi-Fi signal to cover any black spots.
The Wifi extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.
Place the wireless extender near where your wireless signal from the Green ISP internet router is becoming weaker.
Place it approximately where your Wi-Fi network signal drops down to two signal bars. Walk around your house with a mobile phone to try and establish where this location is.
When was the last time you upgraded the Green ISP broadband router?
The Green ISP and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Always ensure that the Green ISP internet router is running on the most up-to-date software.
Most Green ISP internet routers allow you to carry out the software update by simply logging on the Green ISP broadband router and simply clicking a button to start the upgrade.
If you can’t do this, get in touch with Green ISP and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.
In addition to upgrading the software, if you have had router for a long period, it may be worth talking to Green ISP to ask for a router upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most common cause for Green ISP broadband performance problems in your area and it’s more common with broadband connections that are delivered using copper phone lines.
If you’re unsure if this is applicable to you, you should contact Green ISP who should be able to run the appropriate line checks to see if there is a issue on the Green ISP broadband connection.
Is the performance issue due to Green ISP Internet congestion?
If you are finding that the Green ISP internet connection speed in your area is slows down during certain periods i.e. over weekends and evenings, then it may be due to congestion during peak hours.
You should contact Green ISP to find out your guaranteed speed.
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Test your Green ISP internet connection
After the problem has been fixed either by yourself or Green ISP, re-test your internet connection using at least 2 separate Speedtests to ensure the issue is resolved: