Green ISP Broadband Speed test and troubleshooting
Green ISP internet Speed test
Simply click on the “Go” button on the Ookla Speed Checker to test the broadband speed of your Green ISP internet connection.
Details on how to fix problems with your Green ISP broadband are in the sections below the Ookla Speed test widget.
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How to troubleshoot Green ISP broadband speed problems
Before you start troubleshooting the speed of your Green ISP broadband connection, we recommend that you perform a Green ISP Internet Speedtest to confirm your current broadband speed.
It is also a good idea find out the minimum download speed that you on your broadband package from Green ISP.
You can find this information by checking your Green ISP broadband bill, your Green ISP contract or by contacting Green ISP.
Common causes of Green ISP’s slow internet speed
Is it your Green ISP internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You need to consider how many applications are currently running on your device.
The speed problem could be due to the over-utilisation of your system resources i.e RAM/CPU and as opposed to an issue with Green ISP’s broadband connection.
If you’re on a computer then you can use the task manager to check your CPU and RAM utilization.
On any other device, you could try restarting the device which should hopefully terminate all apps that may have been using up your device resources.
Run the Green ISP Speed test on your personal computer and your mobile phone to see how the speed test results differ between the two devices.
This should hopefully give you some info to help determine if the problem lies with your device or the Green ISP internet connection.
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Is your Wifi network the cause of the issue?
The root cause of the performance issue may be your Wi-Fi network as opposed to the Green ISP internet connection.
You can rule out the wireless network by simply connecting your computer directly to the Green ISP broadband router with an ethernet cable and then run the Green ISP Speed checker again.
If the speed checker result is better when you’re connected using a network cable, this suggests that the issue may be with your Wifi network.
A few other things to investigate:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
- Is the Wi-Fi network signal from the internet router obstructed?
- Does the speed improve when you’re standing right in-front of the Green ISP broadband router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your Wifi network password? It could be time to change it.
Neighbors could be using your Wi-Fi network and eating up all the Green ISP bandwidth by downloading, uploading or even streaming music or video on your Green ISP broadband connection! Worse still, they may be conducting illegal activities using your Green ISP internet connection.
Here are three apps to use to analyse your Wi-Fi network to see who is connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network troubleshooting tool WiFi Analyzer
The above software will scan your Wi-Fi network and show you a list of the everything on your wifi.
Should I get a Wifi booster for my Green ISP broadband?
If you discover that you have Wi-Fi black spots at your house, a Wi-Fi network extender aka a Wi-Fi Booster may be the best fix to strengthen your wireless signal to cover any black spots.
The Wi-Fi network extender picks up your existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the wireless extender near the position where your Wifi network signal from the Green ISP broadband router is starting to become weaker.
Place it approximately where your Wi-Fi network signal drops down to two signal bars. Walk around your house with a mobile phone to find where this location is.
When did you last upgrade the Green ISP internet router?
The Green ISP and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Ensure that the Green ISP broadband internet router is running the latest software.
Most Green ISP internet routers allow you to perform the software upgrade by logging into the Green ISP broadband router and simply clicking on a button to do the update.
If you can’t do this, contact Green ISP and they will be able to perform the upgrade for you or talk you through the process.
In addition to updating the software, if you have had the same router for a long period, it’s probably worth talking to Green ISP to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most likely reason for Green ISP broadband performance problems in your property and is more common for internet broadband connections that are delivered via phone lines.
If you’re not sure if this is relevant in your case, contact Green ISP who will be able to carry out the appropriate line tests to check if there is a problem on the Green ISP internet connection.
Is the performance issue due to Green ISP broadband congestion?
If you are finding that the Green ISP internet connection speed in your area is slows down during certain times e.g weekends and during the evening, it may be because of congestion during peak times.
You should contact Green ISP to check your guaranteed speed.
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Test your Green ISP broadband connection
After the fault has been fixed either by yourself or Green ISP, retest your internet connection using at least 2 separate Speedtests to ensure the problem is fixed: