 GreenNet broadband Speed test
Click on the “Go” button below on the Ookla Speed Check to check the internet speed of your GreenNet internet connection.
Information on how to fix issues with your GreenNet internet connection can be found below the speed test widget.
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Troubleshooting GreenNet broadband speed issues
Before you start troubleshooting the speed of your GreenNet broadband connection, we suggest that you perform a GreenNet Broadband Speedtest to benchmark your current broadband speed.
Also confirm the guaranteed minimum download speed that you on your broadband package from GreenNet.
You can get this info by checking a GreenNet broadband bill, your GreenNet contract or by contacting GreenNet.
Possible causes of GreenNet’s slow broadband performance
Is it your GreenNet internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You may need to check the number of applications are running on your device.
The speed problem may be due to over-utilization of your system resources i.e RAM/CPU Processor and as opposed to a problem with GreenNet’s broadband connection.
If you are on a laptop then you can use the task manager to check your Processor and Memory utilization.
On other device, you could try rebooting the device which should hopefully terminate all apps that may have been using up system resources.
Re-run the GreenNet Speed test on your PC and your phone to see how the speed test results compare between the 2 devices.
This should hopefully provide you with more information to work with in terms of whether the problem is with your device or the GreenNet internet connection.
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Is the Wifi network the problem?
The root cause of the performance problem may be your wireless and not the GreenNet broadband internet connection.
You could rule out the wireless network by connecting your computer directly into the GreenNet broadband router with a network cable and then run the GreenNet Speedtest again.
If the speed checker result is better when you’re connected by a network cable, this proves that the problem could be with the Wifi.
A number of things to check:
- Are the Wireless channels that you are using for your wireless network (SSID) overlapping with the neighbours?
- Is the Wi-Fi network signal from the broadband router obstructed?
- Does the speed get better when your are standing right in-front of the GreenNet broadband router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured wireless network? How secure is your Wi-Fi network password? It could be time to change it.
Others could be on your wireless network and eating up all your GreenNet speed by downloading, uploading or even streaming music or videos on your GreenNet broadband connection! Worse than that, they may be carrying out illegal activities over your GreenNet internet connection.
There are three apps that you can utlise to analyze your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications scan your Wifi network and show you a list of the devices connected.
Do I need a Wi-Fi network booster for my GreenNet broadband?
You may discover that you have Wifi coverage gaps in your home, a wireless extender also known as a Wifi Booster is the best fix to increase your Wi-Fi signal to cover any black spots.
The wireless extender picks up the existing Wifi signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Place the Wi-Fi network extender near where your wireless signal from your GreenNet internet router is becoming weaker.
Position it approximately where your wireless network signal is dropping down to two signal bars. Walk around your property with a smartphone to determine where this is.
When did you last upgrade the GreenNet broadband router?
The GreenNet and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves. Always ensure that your GreenNet broadband internet router is running the most up to date software.
The majority of GreenNet broadband routers will allow you to carry out the software update by logging on the GreenNet broadband router and simply clicking a button to perform the upgrade.
If you can’t do this, contact GreenNet and they will do this for you or guide you through performing the upgrade yourself.
In addition to updating the software, if you have had the same router for a long time, it’s worth speaking to GreenNet to ask for a hardware upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely cause for GreenNet broadband performance problems in your home and is more common for internet broadband connections that are delivered via copper phone lines.
If you’re not sure if this is applicable to you, you should contact GreenNet who will be able to run the appropriate connection tests to check if there is a fault on the GreenNet broadband connection.
Is the performance issue due to GreenNet broadband congestion?
If you’re finding that the GreenNet broadband connection speed in your area is slows down during certain times i.e. over weekends or during the evening, then it may be because of congestion during peak hours.
You should speak to GreenNet to check your guaranteed speed.
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Re-testing your GreenNet broadband connection
After the issue has been resolved either by yourself or GreenNet, re-test your internet connection using at least two independent Speedtests to ensure the problem is fixed: