Hebrides.net Internet Speed Checker and troubleshooting
Hebrides.net broadband Speed Checker
Click on the “Go” button on the Ookla Speed Checker to confirm the internet speed of your Hebrides.net broadband connection.
Information on how to fix issues with your Hebrides.net internet connection are in the sections below the Ookla Speed test widget.
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How to troubleshoot Hebrides.net internet speed problems
Before you start troubleshooting the performance of your Hebrides.net internet connection, we recommend that you run a Hebrides.net Internet Speedtest to measure your current broadband speed.
You may also want to find out the minimum download speed you are paying for from Hebrides.net.
You can find this information by checking your Hebrides.net broadband bill, your Hebrides.net contract or by contacting Hebrides.net.
Common causes of Hebrides.net’s slow broadband performance
Is it your Hebrides.net internet connection that is slow or could it be your device (PC/laptop/phone)?
You may need to check how many apps are currently running on your device.
The performance problem may be due to the over-utilisation of your system resources e.g Memory/CPU Processor and as opposed to a problem with Hebrides.net’s internet connection.
If you’re on a computer then you may use the task manager to check your Processor and RAM utilisation.
On other device, you could try rebooting the device which hopefully will shutdown all apps that may have been hogging system resources.
Run the Hebrides.net Speed test on your computer and your mobile phone to check how the speed test results differ between the two devices.
Hopefully this should give you some info to help determine if the issue lies with your device or the Hebrides.net internet connection.
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Is your Wi-Fi network the cause of the slowness?
The root cause of the performance issue may be your Wifi network and not the Hebrides.net broadband internet connection.
You could rule out the wireless network by connecting your computer directly to the Hebrides.net broadband router with an ethernet cable and run the Hebrides.net Speed test again.
If the speed test result improves when you are connected by an ethernet cable, this proves that the issue could be with the internal wireless network.
A few other things to look further into:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
- Is the Wifi signal from the broadband router obstructed?
- Does your performance get better when you’re stood directly infront of the Hebrides.net internet router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It may be time to change it.
Neighbours could be using your Wifi network and eating up all your Hebrides.net bandwidth by downloading, uploading or even streaming music or videos on your Hebrides.net internet connection! Worse than that, they may be conducting illegal activities on your Hebrides.net broadband connection.
Here are three applications that you can potentially utlise to analyse your Wifi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above software will scan your Wi-Fi network and produce a list of the devices connected.
Should I get a wireless network booster for my Hebrides.net broadband?
You may find that there are Wi-Fi black holes in your home, a wireless network extender also known as a Wifi Booster is the best fix to boost your Wifi signal to cover any coverage gaps.
The Wi-Fi network booster picks up the existing wireless network signal as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.
Position the Wifi network extender near the position where your wireless network signal from your Hebrides.net internet router is starting to become weaker.
Place it approximately where your Wi-Fi network signal is dropping down to two bars. Walk around your house with a mobile phone to find where this location is.
When did you last upgrade the Hebrides.net broadband router?
The Hebrides.net and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Ensure that your Hebrides.net broadband internet router is running on the latest software.
The majority of Hebrides.net internet routers will allow you to perform the software upgrade by simply logging into the Hebrides.net broadband router and simply clicking a button to perform the update.
If you can’t do this, contact Hebrides.net and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had the same hardware for a long time, it’s probably worth speaking to Hebrides.net to request for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most common cause for Hebrides.net broadband performance problems in your property and it’s more common with broadband connections that are delivered via phone lines.
If you are unsure if this is relevant in your case, you should contact Hebrides.net who should be able to carry out the relevant line tests to see if there is a problem on the Hebrides.net internet line.
Is the issue because of Hebrides.net broadband congestion?
If you are finding that the Hebrides.net broadband connection speed in your area is slow during certain periods e.g over weekends and during the evening, it may be because of congestion during peak hours.
You should speak to Hebrides.net to check your guaranteed speed.
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Re-testing your Hebrides.net broadband connection
After the fault has been fixed either by yourself or Hebrides.net, re-test your internet connection using at least 2 independent Speedtests to ensure the fault is fixed: