 Hey! Broadband internet Speed Checker
Click on the “Go” button below on the Ookla Speed Checker to see the broadband speed of your Hey! Broadband internet connection.
Information on how to troubleshoot problems with your Hey! Broadband broadband can be found below the Ookla Speed checker widget.
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Troubleshooting Hey! Broadband internet speed issues
Before starting to troubleshoot the speed of your Hey! Broadband broadband connection, we recommend that you run a Hey! Broadband Broadband Speedtest to benchmark your current connection speed.
It is a good idea to also find out the guaranteed minimum download speed you are paying for from Hey! Broadband.
You can get this information by checking your Hey! Broadband broadband bill, your Hey! Broadband contract or by contacting Hey! Broadband.
Common causes of Hey! Broadband’s slow internet speed
Is it your Hey! Broadband broadband that is slow or could it be your device (PC/laptop/phone)?
You may need to check the number of applications are running on your device.
The performance issue could be due to over-utilization of your system resources e.g RAM/memory/CPU Processor and not a problem with Hey! Broadband’s internet connection.
If you’re on a laptop then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you should try restarting the device which should hopefully kill all applications that may have been hogging your systems resources.
Re-run the Hey! Broadband Speed test on your personal computer and your mobile to see how the speedtest results compare between the 2 devices.
Hopefully this should give you some info to help determine if the problem lies with your device or the Hey! Broadband internet connection.
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Is your wireless the cause of the performance issue?
The root cause of the performance issue could be your Wifi and not the Hey! Broadband broadband connection.
You could rule out the Wifi by connecting your computer directly to the Hey! Broadband broadband router with a network cable and run the Hey! Broadband Speed test again.
If the result improves when you’re connected via an ethernet cable, this shows that the problem may be with the internal wireless network.
A few other things to look further into:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the wireless router obstructed?
- Does your speed get better when your are standing directly in-front of the Hey! Broadband internet router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured wireless network? How strong is your Wi-Fi network password? It may be time to update it.
Neighbours could be on your wireless network and eating up all your Hey! Broadband bandwidth by downloading, uploading or even streaming music or video over your Hey! Broadband internet connection! Worse still, they could be carrying out illegal activities using your Hey! Broadband broadband connection.
Here are 3 apps to use to scan your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless troubleshooting application WiFi Analyzer
The above applications scan your Wifi network and show you a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my Hey! Broadband broadband?
You may find that there are Wi-Fi black holes in your property, a wireless network extender aka a Wi-Fi Booster may be the best solution to increase your Wi-Fi signal to cover any black holes.
The Wifi network extender picks up your existing wireless network signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.
Position the Wifi network booster near where your wireless network signal from your Hey! Broadband internet router is starting to become weaker.
Position it near where your Wi-Fi network signal is dropping down to less than 2 signal bars. Walk around your house with a smartphone to determine where this location is.
When was the last time you upgraded the Hey! Broadband broadband router?
The Hey! Broadband and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves. Ensure that your Hey! Broadband internet router is running on the most up-to-date software.
The majority of Hey! Broadband broadband routers allow you to carry out the software upgrade by simply logging on the Hey! Broadband broadband router and simply clicking on a button to start the upgrade.
If you cannot do this, get in touch with Hey! Broadband and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had the same hardware for a long period, it may be worth talking to Hey! Broadband to ask for a hardware upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most common cause for Hey! Broadband broadband performance issues in your property and is more common with broadband connections that are delivered via phone lines.
If you are not sure if this is relevant in your case, contact Hey! Broadband who will be able to conduct the relevant connection checks to see if there is a problem on the Hey! Broadband broadband line.
Is the performance issue because of Hey! Broadband Internet congestion?
If you are finding that the Hey! Broadband broadband connection speed in your area is slow during certain periods e.g weekends and during the evening, it may be because of congestion during peak times.
You should contact Hey! Broadband to find out your minimum speed.
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Test your Hey! Broadband internet connection
After the issue has been resolved either by yourself or Hey! Broadband, re-test the broadband connection using at least 2 independent Speedtests to ensure the issue is fixed: