Hive Telecom Internet Speedtest and troubleshooting
Hive Telecom broadband Speed Checker
Click on the “Go” button on the Ookla Speed Checker to see the internet speed of your Hive Telecom broadband connection.
Information on how to troubleshoot issues with your Hive Telecom broadband can be found below the Ookla Speed test widget.
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Troubleshooting Hive Telecom broadband speed issues
Before you start troubleshooting the speed of your Hive Telecom broadband connection, we suggest that you run a Hive Telecom Broadband Speedtest to confirm your current connection speed.
It is a good idea to also confirm the minimum download speed that you have subscribed to from Hive Telecom.
You can find this info by checking your Hive Telecom broadband bill, your Hive Telecom contract or by contacting Hive Telecom.
Probable causes of Hive Telecom’s slow internet performance
Is it your Hive Telecom broadband that is running slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many applications are currently running on your device.
The speed problem may be due to over-utilisation of your device’s resources i.e RAM/CPU and not an issue with Hive Telecom’s broadband connection.
If you’re on a computer then you may use the task manager to see your Processor and RAM utilisation.
On any other device, you could try rebooting the device which hopefully should terminate all apps that may have been using up system resources.
Run the Hive Telecom Speed checker on your computer and your phone to check how the results differ between the two devices.
Hopefully this should provide you with more information to help determine if the issue is with your PC/Smartphone or the Hive Telecom broadband connection.
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Is the Wifi the cause of the slowness?
The cause of the performance issue could be your internal Wifi network as opposed to the Hive Telecom broadband internet connection.
You could rule out the Wifi network by simply connecting your computer directly into the Hive Telecom broadband router with a network cable and run the Hive Telecom Speed checker again.
If the speed test result is better when you are connected using a network cable, this shows that the issue could be with the Wifi.
Possible things to look further into:
- Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the broadband router obstructed?
- Does your speed get better when your are standing directly in-front of the Hive Telecom wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been hacked? Do you have an open wireless network? How strong is your Wifi network password? It may be time to change it.
Neighbours could be on your Wifi network and using up all the Hive Telecom speed by downloading, uploading or even streaming music or video on your Hive Telecom internet connection! Worse still, they could be carrying out illegal activities over your Hive Telecom broadband connection.
There are 3 apps that you can use to scan your wireless network to see who is connected:
- Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above software will scan your Wi-Fi network and produce a list of the everything on your wifi.
Do I need a wireless booster for my Hive Telecom broadband?
If you discover that there are Wi-Fi coverage holes at your house, a Wifi extender also known as a Wifi Booster is the best fix to strengthen your Wi-Fi signal to cover any black spots.
The wireless network extender picks up the existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.
Place the Wifi booster/extender near where your Wifi network signal from your Hive Telecom broadband router is becoming weaker.
Position it approximately where your wireless signal drops down to less than 2 bars. Walk around your home with a smartphone to determine where this is.
When did you last upgrade the Hive Telecom broadband router?
The Hive Telecom and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that the Hive Telecom broadband router is running the most up-to-date software.
The majority of Hive Telecom broadband routers will allow you to carry out the software update by simply logging on the Hive Telecom broadband router and simply clicking a button to start the upgrade.
If you can’t do this, contact Hive Telecom and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
In addition to upgrading the software, if you have had the same router for a long time, it’s worth speaking to Hive Telecom to ask for a hardware upgrade.
Is the root cause of the issue outside your property (at the exchange)?
This is probably the most likely reason for Hive Telecom broadband performance problems in your property and is more common for broadband connections that are delivered using phone lines.
If you’re unsure if this is applicable to you, you should contact Hive Telecom who will be able to run the relevant connection checks to check if there is a fault on the Hive Telecom internet line.
Is the issue due to Hive Telecom Internet congestion?
If you are finding that the Hive Telecom broadband connection speed in your area is slow during certain times i.e. weekends or evenings, it may be due to congestion during peak hours.
You should speak to Hive Telecom to find out your guaranteed speed.
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Re-testing your Hive Telecom internet connection
After the fault has been fixed either by yourself or Hive Telecom, retest your internet connection using at least two separate Speedtests to ensure the issue is resolved: