 Home Telecom broadband Speed Checker
Click on the “Go” button below on the Ookla Speed Check to confirm the internet speed of your Home Telecom internet connection.
Details on how to troubleshoot issues with your Home Telecom broadband are in the sections below the Ookla Speed checker widget.
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How to troubleshoot Home Telecom broadband speed issues
Before you begin troubleshooting the performance of your Home Telecom internet connection, we recommend that you run a Home Telecom Internet Speedtest to measure your current connection speed.
It is a good idea to also confirm the guaranteed minimum download speed you on your broadband package from Home Telecom.
You can find this information by checking a Home Telecom broadband bill, your Home Telecom contract or by contacting Home Telecom.
Likely causes of Home Telecom’s slow internet speed
Is it your Home Telecom broadband that is running slow or is it your device (laptop/smartphone/PC)?
You need to consider how many apps are running on your device.
The performance issue could be due to over-utilization of your device’s resources e.g Memory/CPU and not an issue with Home Telecom’s broadband connection.
If you’re on a computer then you may use the task manager to check your Processor and Memory utilisation.
On other device, you should try rebooting the device which hopefully should shutdown all apps that may have been hogging system resources.
Run the Home Telecom Speedtest on your PC and your phone to check how the results differ between the 2 devices.
Hopefully this should provide you with some information to help determine whether the problem is with your PC/Smartphone or the Home Telecom broadband connection.
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Is your wireless network the issue?
The root cause of the performance issue may be your wireless network as opposed to the Home Telecom broadband internet connection.
You could rule out the wireless network by connecting your computer directly into the Home Telecom broadband router with a network cable and then run the Home Telecom Speed checker again.
If the speed is better when you are connected via a network cable, this shows that the problem could be with your Wi-Fi network.
Possible things to look further into:
- Are the Wireless channels that you are using for your wireless network (SSID) overlapping with the neighbors?
- Is the Wi-Fi network signal from the wireless router obstructed?
- Does your performance get better when your are standing right in-front of the Home Telecom broadband router?
Who is connected to my Wifi network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It could be time to update it.
Others could be using your wireless network and using up all your Home Telecom speed by downloading, uploading or even streaming music or videos over your Home Telecom internet connection! Worse still, they may be carrying out illegal activities over your Home Telecom broadband connection.
Here are 3 applications that you can utlise to analyze your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless scanning application WiFi Analyzer
The above applications will scan your Wifi network and produce a list of the connected devices.
Should I get a wireless network booster for my Home Telecom broadband?
If you discover that there are wireless coverage gaps at your house, a Wifi extender also known as a Wifi Booster is the best solution to strengthen your wireless signal to cover any black holes.
The wireless booster picks up your existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wifi network signal to extend it’s coverage.
Place the wireless booster/extender where your Wifi signal from the Home Telecom broadband router is starting to become weaker.
Position it approximately where your Wi-Fi network signal drops down to less than 2 bars. Walk around your house with a smartphone to determine where this location is.
When did you last upgrade the Home Telecom broadband router?
The Home Telecom and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves. Ensure that the Home Telecom broadband router is running on the most up-to-date software.
The majority of Home Telecom internet routers will allow you to perform the software update by logging on the Home Telecom broadband router and simply clicking on a button to perform the update.
If you cannot do this, contact Home Telecom and they will do this for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long period, it’s worth speaking to Home Telecom to ask for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most common reason for Home Telecom broadband performance issues in your area and is more common for internet broadband connections that are delivered via copper phone lines.
If you are not sure if this is applicable to you, contact Home Telecom who will be able to run the relevant line checks to check if there is a problem on the Home Telecom broadband line.
Is the issue due to Home Telecom broadband congestion?
If you are finding that the Home Telecom broadband connection speed in your area is slow during certain times i.e. weekends or during the evening, it may be because of congestion during peak hours.
You should contact Home Telecom to check your minimum speed.
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Re-testing your Home Telecom internet connection
After the fault has been resolved either by yourself or Home Telecom, retest your internet connection using at least 2 independent Speedtests to ensure the problem is resolved: