Home Telecom Internet Speed test and troubleshooting
Home Telecom broadband Speed Checker
Simply click on the “Go” button on the Ookla Speed Test to check the internet speed of your Home Telecom broadband connection.
Information on how to troubleshoot issues with your Home Telecom internet connection are in the sections below the speed test widget.
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Troubleshooting Home Telecom broadband performance problems
Before you start troubleshooting the speed of your Home Telecom internet connection, we suggest that you run a Home Telecom Internet Speedtest to benchmark your current connection speed.
You may also want to find out the guaranteed minimum download speed that you on your broadband package from Home Telecom.
You can get this information by checking a Home Telecom broadband bill, your Home Telecom contract or by contacting Home Telecom.
Likely causes of Home Telecom’s slow internet speed
Is it your Home Telecom broadband that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many apps are currently running on your device.
The speed issue may be due to over-utilisation of your system resources e.g RAM/CPU Processor and not a problem with Home Telecom’s internet connection.
If you’re on a laptop then you can use the task manager to check your CPU and RAM usage.
On other device, you could try rebooting the device which hopefully should terminate all programs that may have been using up system resources.
Run the Home Telecom Speed test on your PC and your phone to check how the speedtest results differ between the 2 devices.
This should hopefully provide you with more information to help determine if the issue is with your device or the Home Telecom internet connection.
- What does the Home Telecom download and upload speed mean?
- Who’s the best Broadband Service Provider in the UK?
- Five ways to speed up your Home Telecom Internet performance
- DNS tip to speed up internet browsing speed on Home Telecom
Is your Wi-Fi network the problem?
The root cause of the performance issue could be your wireless network as opposed to the Home Telecom broadband connection.
You could rule out the wireless by simply connecting your computer directly into the Home Telecom broadband router with a network cable and then run the Home Telecom Speedtest again.
If the speed improves when you are connected using a network cable, this shows that the problem could be with the wireless.
A number of things to look further into:
- Are the Wireless channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbours?
- Is the wireless signal from the wireless router obstructed?
- Does the speed get better when your are standing directly in-front of the Home Telecom wireless router?
Who’s connected to my Wifi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your wireless network password? It could be time to update it.
Neighbours could be on your Wi-Fi network and eating up all the Home Telecom speed by downloading, uploading or even streaming music or videos over your Home Telecom broadband connection! Worse still, they may be conducting illegal activities on your Home Telecom internet connection.
Here are three apps to use to scan your Wifi network to see who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software scan your wireless network and produce a list of the everything on your wifi.
Do I need a wireless booster for my Home Telecom broadband?
If you find that there are wireless coverage gaps at your property, a wireless network extender aka a Wifi Booster may be the best fix to strengthen your Wifi signal to cover any coverage gaps.
The wireless booster picks up your existing wireless signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.
Position the wireless booster where your wireless signal from the Home Telecom internet router is starting to become weaker.
Position it approximately where your wireless network signal drops down to less than 2 signal bars. Walk around your property with a tablet to try and establish where this is.
When was the last time you upgraded the Home Telecom broadband router?
The Home Telecom and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves. Ensure that your Home Telecom internet router is running on the most up-to-date software.
Most Home Telecom broadband routers allow you to perform the software update by simply logging on the Home Telecom broadband router and simply clicking a button to do the upgrade.
If you cannot do this, contact Home Telecom and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had hardware for a long time, it’s worth talking to Home Telecom to request for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most common cause for Home Telecom broadband performance issues in your home and is more common with internet broadband connections that are delivered through copper phone lines.
If you’re not sure if this is relevant in your case, contact Home Telecom who should be able to carry out the relevant line tests to check if there is a fault on the Home Telecom broadband line.
Is the performance issue due to Home Telecom broadband congestion?
If you are finding that the Home Telecom internet connection speed in your area is slows down during certain periods e.g over weekends and during the evening, it may be because of congestion during peak times.
You should speak to Home Telecom to find out your guaranteed speed.
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Test your Home Telecom internet connection
After the problem has been fixed either by yourself or Home Telecom, retest the internet connection using at least two independent Speedtests to ensure the problem is fixed: