How to troubleshoot i love broadband broadband speed problems

Before you begin troubleshooting the performance of your i love broadband internet connection, we recommend that you perform a i love broadband Internet Speed Test to benchmark your current broadband speed.

It is a good idea to also find out the minimum download speed that you are paying for from i love broadband.

You can find this information by checking your i love broadband broadband bill, your i love broadband contract or by contacting i love broadband.

Likely causes of i love broadband’s slow broadband performance

Is it the i love broadband internet connection that is running slow or is it your device (laptop/smartphone/PC)?

You need to check the number of apps are running on your device.

The performance problem could be due to over-utilisation of your device’s resources i.e RAM/CPU and not a problem with i love broadband’s internet connection.

If you’re on a PC then you can use the task manager to see your Processor and Memory usage.

On other device, you could try restarting the device which should hopefully terminate all applications that may be using up your device resources.

Run the i love broadband Speed test on your personal computer and your mobile to see how the results compare between the 2 devices.

This should hopefully give you some info to help determine whether the issue lies with your device or the i love broadband internet connection.

• What does the i love broadband download and upload speed mean?
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• Five tips to speed up your i love broadband broadband performance
• DNS hack to speed up internet browsing speed on i love broadband

Is your Wi-Fi network the cause of the performance issue?

The root cause of the performance issue could be your wireless as opposed to the i love broadband broadband internet connection.

You can rule out the wireless by simply connecting your computer directly into the i love broadband broadband router with a network cable and run the i love broadband Speed checker again.

If the speed test result improves when you’re connected using an ethernet cable, this proves that the problem may be with your internal wireless network.

Possible things to check:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
• Is your Wifi signal from the broadband router obstructed?
• Does your performance improve when your are stood right infront of the i love broadband broadband router?

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It could be time to change it.

Neighbors could be on your wireless network and using up all your i love broadband speed by downloading, uploading or even streaming music or videos over your i love broadband internet connection! Worse still, they may be carrying out illegal activities using your i love broadband internet connection.

There are 3 applications that you can utlise to analyse your Wi-Fi network to check who is connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning application WiFi Analyzer

The above software analyse your wireless network and produce a list of the devices connected.

• How to check who is on your i love broadband Wi-Fi network

Do I need a wireless booster for my i love broadband broadband?

You may find that you have Wi-Fi coverage holes at your house, a wireless extender also known as a Wi-Fi Booster is the best fix to boost your wireless signal to cover any coverage gaps.

• Cheapest Wi-Fi Signal Boosters

The wireless network extender simply picks up your existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the Wifi network booster near the position where your wireless signal from your i love broadband broadband router is becoming weaker.

Position it approximately where your Wi-Fi network signal drops down to 2 signal bars. Walk around your house with a tablet to find where this is.

When was the last time you upgraded the i love broadband broadband router?

The i love broadband and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that the i love broadband broadband router is running the most up to date software.

The majority of i love broadband internet routers will allow you to carry out the software upgrade by simply logging into the i love broadband broadband router and simply clicking on a button to perform the update.

If you can’t do this, contact i love broadband and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had hardware for a long time, it’s probably worth talking to i love broadband to ask for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely cause for i love broadband broadband performance problems in your home and it’s more common for internet broadband connections that are delivered through copper phone lines.

If you are not sure if this is relevant in your case, you should contact i love broadband who will be able to carry out the relevant line tests to check if there is a fault on the i love broadband internet connection.

Is it because of i love broadband Internet congestion?

If you’re finding that the i love broadband internet connection speed in your area is slows down during certain periods i.e. weekends or during the evening, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does i love broadband have contention?

You should contact i love broadband to check your guaranteed speed.

Test your i love broadband broadband connection

After the fault has been fixed either by yourself or i love broadband, re-test the internet connection using  at least 2 independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed test to test your i love broadband broadband
  • Test your i love broadband broadband speed using Ookla Offical Speed Test
  • Test your i love broadband broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker i love broadband broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting