ICTS Group Broadband Speed Checker and troubleshooting
ICTS Group broadband Speed test
Click on the “Go” button on the Ookla Speed Test to see the broadband speed of your ICTS Group internet connection.
Information on how to troubleshoot issues with your ICTS Group broadband are in the sections below the Ookla Speed checker widget.
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Troubleshooting ICTS Group broadband speed problems
Before you start troubleshooting the speed of your ICTS Group broadband connection, we suggest that you run a ICTS Group Internet Speedtest to benchmark your current broadband speed.
It is a good idea to also find out the minimum download speed you have subscribed to from ICTS Group.
You can get this info by checking a ICTS Group broadband bill, your ICTS Group contract or by contacting ICTS Group.
Potential causes of ICTS Group’s slow broadband speed
Is it your ICTS Group broadband that is slow or is it your device (laptop/smartphone/PC)?
You need to check how many apps are running on your device.
The speed problem may be due to over-utilisation of your system resources e.g Memory/CPU Processor and as opposed to an issue with ICTS Group’s internet connection.
If you are on a PC then you can use the task manager to see your CPU and RAM usage.
On other device, you could try rebooting the device which hopefully will shut down all applications that may have been hogging your systems resources.
Re-run the ICTS Group Speed checker on your PC and your phone to see how the speed test results differ between the two devices.
Hopefully this should give you more information to work with in terms of whether the issue lies with your PC/Smartphone or the ICTS Group internet connection.
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Is your Wifi the cause of the slowness?
The cause of the performance problem could be your Wifi and not the ICTS Group broadband internet connection.
You could rule out the Wifi network by simply connecting your computer directly to the ICTS Group broadband router with a network cable and then run the ICTS Group Speed test again.
If the speed improves when you’re connected via a network cable, this shows that the issue may be with the wireless network.
A number of things to check:
- Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wi-Fi network signal from the broadband router obstructed?
- Does your performance get better when you’re standing right in-front of the ICTS Group wireless router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been compromised? Do you have an open Wifi network? How strong is your wireless network password? It may be time to update it.
Others could be using your Wifi network and using up all the ICTS Group speed by downloading, uploading or even streaming music or video on your ICTS Group broadband connection! Worse than that, they may be carrying out illegal activities over your ICTS Group internet connection.
Here are 3 apps that you can use to analyze your Wifi network to check who is connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above applications analyse your Wi-Fi network and display a list of the devices connected.
Should I get a Wifi network booster for my ICTS Group broadband?
If you find that there are Wifi coverage holes in your property, a Wifi network extender aka a Wifi Booster is the best fix to increase your wireless signal to cover any coverage holes.
The Wifi network booster picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.
Place the Wifi network extender where your Wifi signal from the ICTS Group internet router is becoming weaker.
Place it near where your Wifi signal drops down to two signal bars. Walk around your home with a smartphone to try and establish where this is.
When was the last time you upgraded the ICTS Group broadband router?
The ICTS Group and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Always ensure that your ICTS Group broadband router is running on the most up-to-date software.
The majority of ICTS Group internet routers allow you to carry out the software update by logging on the ICTS Group broadband router and simply clicking on a button to perform the upgrade.
If you can’t do this, get in touch with ICTS Group and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.
In addition to upgrading the software, if you have had hardware for a long period, it’s probably worth speaking to ICTS Group to ask for a hardware upgrade.
Is the fault external to your home (at the exchange)?
This is probably the most common cause for ICTS Group broadband performance problems in your property and it’s more common for broadband connections that are delivered via copper phone lines.
If you’re unsure if this is applicable to you, contact ICTS Group who will be able to conduct the relevant connection checks to see if there is a issue on the ICTS Group internet line.
Is the issue because of ICTS Group broadband congestion?
If you are finding that the ICTS Group broadband connection speed in your area is slows down during certain periods e.g over weekends or during the evening, then it may be because of congestion during peak times.
You should speak to ICTS Group to check your minimum speed.
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Re-testing your ICTS Group broadband connection
After the issue has been resolved either by yourself or ICTS Group, retest your internet connection using at least two independent Speedtests to ensure the fault is fixed: