Troubleshooting Infinity Satellite Communications broadband speed issues

Before you begin troubleshooting the performance of your Infinity Satellite Communications broadband connection, we suggest that you run a Infinity Satellite Communications Broadband Speedtest to benchmark your current broadband speed.

It is a good idea to also find out the minimum download speed that you have subscribed to from Infinity Satellite Communications.

You can get this information by checking your Infinity Satellite Communications broadband bill, your Infinity Satellite Communications contract or by contacting Infinity Satellite Communications.

Likely causes of Infinity Satellite Communications’s slow internet speed

Is it your Infinity Satellite Communications internet connection that is running slow or is it your device (PC/laptop/phone)?

You need to consider the number of apps are running on your device.

The speed issue may be due to the over-utilization of your device’s resources i.e RAM/memory/CPU and as opposed to a problem with Infinity Satellite Communications’s broadband connection.

If you’re on a laptop then you may use the task manager to check your CPU and Memory utilisation.

On other device, you should try rebooting the device which should hopefully terminate all programs that may be hogging your systems resources.

Run the Infinity Satellite Communications Speedtest on your PC and your phone to check how the speed test results compare between the 2 devices.

Hopefully this should give you more information to work with in terms of if the problem is with your PC/Smartphone or the Infinity Satellite Communications internet connection.

• What exactly does the Infinity Satellite Communications download and upload speed mean?
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• 5 tips to speed up your Infinity Satellite Communications Internet speed
• Simple DNS tip to speed up internet browsing speed on Infinity Satellite Communications

Is the Wi-Fi network the cause of the issue?

The cause of the performance problem could be your Wifi network and not the Infinity Satellite Communications broadband connection.

You can rule out the Wifi network by simply connecting your computer directly into the Infinity Satellite Communications broadband router using an ethernet cable and run the Infinity Satellite Communications Speedtest again.

If the performance is better when you are connected via a network cable, this suggests that the problem may be with your wireless.

A number of things to check:

• Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is the Wifi signal from the internet router obstructed?
• Does your performance get better when you’re standing right in-front of the Infinity Satellite Communications broadband router?

Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It could be time to update it.

Neighbors could be using your Wifi network and using up all the Infinity Satellite Communications speed by downloading, uploading or even streaming music or videos on your Infinity Satellite Communications broadband connection! Worse still, they may be conducting illegal activities over your Infinity Satellite Communications internet connection.

There are three apps that you can potentially use to scan your Wifi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning application WiFi Analyzer

The above software scan your wireless network and produce a list of the devices connected.

• How to see who is on your Infinity Satellite Communications Wifi network

Do I need a wireless booster for my Infinity Satellite Communications broadband?

You may find that you have Wifi coverage gaps in your property, a Wifi network extender aka a wireless Booster is the best solution to strengthen your wireless signal to cover any coverage holes.

• Best Wi-Fi Signal Boosters

The wireless extender picks up your existing Wifi signal just as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Place the wireless network booster/extender near where your Wifi network signal from the Infinity Satellite Communications broadband router is becoming weaker.

Position it approximately where your Wi-Fi network signal drops down to 2 bars. Walk around your property with a tablet to try and establish where this location is.

When did you last upgrade the Infinity Satellite Communications broadband router?

The Infinity Satellite Communications and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves.  Ensure that your Infinity Satellite Communications broadband internet router is running on the most up-to-date software.

The majority of Infinity Satellite Communications internet routers will allow you to perform the software upgrade by simply logging into the Infinity Satellite Communications broadband router and simply clicking a button to do the update.

If you can’t do this, contact Infinity Satellite Communications and they will do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same router for a long period, it is worth speaking to Infinity Satellite Communications to ask for a router upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most likely cause for Infinity Satellite Communications broadband performance problems in your area and is more common with internet broadband connections that are delivered through copper phone lines.

If you’re not sure if this is applicable to you, contact Infinity Satellite Communications who should be able to conduct the relevant connection checks to see if there is a issue on the Infinity Satellite Communications broadband line.

Is the performance issue because of Infinity Satellite Communications broadband congestion?

If you’re finding that the Infinity Satellite Communications internet connection speed in your area is slows down during certain times e.g weekends or during the evening, then it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Infinity Satellite Communications have contention?

You should contact Infinity Satellite Communications to find out your minimum speed.

Find Best Alternatives to Infinity Satellite Communications Broadband

 

Re-testing your Infinity Satellite Communications internet connection

After the fault has been fixed either by yourself or Infinity Satellite Communications, re-test your internet connection using  at least two independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your Infinity Satellite Communications broadband
  • Test your Infinity Satellite Communications broadband speed using Ookla Offical Speed Test
  • Test your Infinity Satellite Communications broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Infinity Satellite Communications broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting