Troubleshooting Infinity Satellite Communications broadband performance issues

Before starting to troubleshoot the performance of your Infinity Satellite Communications internet connection, we suggest that you run a Infinity Satellite Communications Broadband Speedtest to measure your current connection speed.

It is a good idea to also confirm the guaranteed minimum download speed that you are paying for from Infinity Satellite Communications.

You can find this information by checking your Infinity Satellite Communications broadband bill, your Infinity Satellite Communications contract or by contacting Infinity Satellite Communications.

Likely causes of Infinity Satellite Communications’s slow broadband speed

Is it your Infinity Satellite Communications internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of applications are running on your device.

The performance issue may be due to the over-utilization of your system resources e.g RAM/CPU and as opposed to a problem with Infinity Satellite Communications’s broadband connection.

If you’re on a computer then you may use the task manager to check your CPU and Memory usage.

On other device, you should try restarting the device which hopefully will shut down all programs that may have been using up system resources.

Re-run the Infinity Satellite Communications Speed test on your personal computer and your mobile to see how the speedtest results differ between the two devices.

Hopefully this should provide you with more info to help determine if the problem is with your PC/Smartphone or the Infinity Satellite Communications broadband connection.

• What exactly does the Infinity Satellite Communications download and upload speed mean?
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• Five ways to improve your Infinity Satellite Communications broadband speed
• Simple DNS tip to improve internet browsing speed on Infinity Satellite Communications

Is the Wi-Fi network the cause of the slowness?

The root cause of the performance problem could be your Wi-Fi network and not the Infinity Satellite Communications broadband connection.

You can rule out the wireless network by connecting your PC directly into the Infinity Satellite Communications broadband router using a network cable and then run the Infinity Satellite Communications Speedtest again.

If the speed improves when you’re connected using a network cable, this suggests that the problem could be with the Wifi network.

Possible things to investigate:

• Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with the neighbors?
• Is the Wifi network signal from the broadband router obstructed?
• Does the speed improve when your are standing right infront of the Infinity Satellite Communications internet router?

Who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How secure is your Wi-Fi network password? It may be time to update it.

Others could be using your wireless network and eating up all your Infinity Satellite Communications speed by downloading, uploading or even streaming music or video over your Infinity Satellite Communications internet connection! Worse than that, they could be carrying out illegal activities over your Infinity Satellite Communications broadband connection.

There are 3 applications to utlise to scan your wireless network to see who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wifi network scanning tool WiFi Analyzer

The above software analyse your wireless network and show you a list of the everything on your wifi.

• How to see who’s on your Infinity Satellite Communications Wi-Fi network

Should I get a Wi-Fi network booster for my Infinity Satellite Communications broadband?

If you discover that you have Wifi coverage gaps in your home, a Wifi network extender aka a Wi-Fi Booster may be the best solution to increase your wireless signal to cover any black spots.

• Cheapest Wifi Signal Boosters

The Wifi extender picks up the existing Wifi network signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s reach.

Place the Wifi network booster/extender where your Wi-Fi network signal from the Infinity Satellite Communications broadband router is starting to become weaker.

Place it approximately where your Wifi network signal is dropping down to two signal bars. Walk around your house with a smartphone to determine where this is.

When was the last time you upgraded the Infinity Satellite Communications broadband router?

The Infinity Satellite Communications and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Ensure that your Infinity Satellite Communications internet router is running on the most up-to-date software.

The majority of Infinity Satellite Communications broadband routers allow you to perform the software update by logging into the Infinity Satellite Communications broadband router and simply clicking a button to start the update.

If you can’t do this, get in touch with Infinity Satellite Communications and they will be able to do this for you or alternatively, guide you through the process.

In addition to updating the software, if you have had hardware for a long period, it’s worth talking to Infinity Satellite Communications to ask for a hardware upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most common reason for Infinity Satellite Communications broadband performance problems in your property and it’s more common with broadband connections that are delivered using phone lines.

If you are not sure if this is applicable to you, contact Infinity Satellite Communications who will be able to run the relevant line checks to check if there is a issue on the Infinity Satellite Communications internet connection.

Is it due to Infinity Satellite Communications broadband congestion?

If you are finding that the Infinity Satellite Communications internet connection speed in your area is slows down during certain times e.g weekends or during the evening, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Infinity Satellite Communications have contention?

You should contact Infinity Satellite Communications to find out your guaranteed speed.

Test your Infinity Satellite Communications broadband connection

After the problem has been fixed either by yourself or Infinity Satellite Communications, re-test the internet connection using  at least two independent Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed test to test your Infinity Satellite Communications connection
  • Check your Infinity Satellite Communications internet speed using Ookla Offical Speed Test
  • Test your Infinity Satellite Communications broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Infinity Satellite Communications internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting