How to troubleshoot Internet Central broadband speed issues

Before you begin troubleshooting the speed of your Internet Central internet connection, we suggest that you run a Internet Central Internet Speedtest to measure your current broadband speed.

It is a good idea to also confirm the minimum download speed that you have subscribed to from Internet Central.

You can find this info by checking your Internet Central broadband bill, your Internet Central contract or by contacting Internet Central.

Possible causes of Internet Central’s slow broadband speed

Is it your Internet Central internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to consider how many apps are running on your device.

The performance issue could be due to over-utilization of your system resources e.g RAM/memory/CPU and as opposed to a problem with Internet Central’s broadband connection.

If you’re on a laptop then you can use the task manager to see your CPU and RAM usage.

On any other device, you could try rebooting the device which hopefully will terminate all programs that may have been using up system resources.

Re-run the Internet Central Speed test on your computer and your mobile to see how the speedtest results differ between the 2 devices.

This should hopefully give you some information to help determine whether the problem is with your PC/Smartphone or the Internet Central broadband connection.

• What does the Internet Central download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 ways to speed up your Internet Central Internet performance
• Simple DNS tip to improve internet browsing speed on Internet Central

Is the Wi-Fi network the cause of the issue?

The cause of the performance problem could be your Wifi and not the Internet Central broadband connection.

You can rule out the Wi-Fi network by simply connecting your PC directly into the Internet Central broadband router using an ethernet cable and run the Internet Central Speedtest again.

If the performance improves when you’re connected using an ethernet cable, this suggests that the issue could be with the wireless network.

A number of things to investigate:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with your neighbors?
• Is your Wifi signal from the internet router obstructed?
• Does your speed improve when your are stood directly in-front of the Internet Central wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open wireless network? How secure is your Wi-Fi network password? It may be time to change it.

Others could be on your Wifi network and using up all your Internet Central bandwidth by downloading, uploading or even streaming music or videos on your Internet Central broadband connection! Worse still, they may be carrying out illegal activities using your Internet Central broadband connection.

Here are three apps that you can utlise to analyze your wireless network to check who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless scanning tool WiFi Analyzer

The above software scan your Wi-Fi network and show you a list of the connected devices.

• How to check who’s on your Internet Central Wi-Fi network

Should I get a Wifi booster for my Internet Central broadband?

You may find that you have Wifi black spots in your house, a Wi-Fi network extender aka a Wifi Booster may be the best fix to strengthen your Wifi signal to cover any coverage holes.

• Cheapest Wireless Signal Extenders

The Wifi network extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.

Position the Wifi booster/extender near where your Wi-Fi network signal from your Internet Central internet router is becoming weaker.

Place it approximately where your wireless signal drops down to less than two bars. Walk around your property with a tablet to find where this is.

When was the last time you upgraded the Internet Central broadband router?

The Internet Central and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Always ensure that the Internet Central broadband internet router is running the most up to date software.

The majority of Internet Central internet routers allow you to carry out the software update by simply logging on the Internet Central broadband router and simply clicking a button to do the upgrade.

If you can’t do this, get in touch with Internet Central and they will be able to do this for you or guide you through the process.

In addition to updating the software, if you have had router for a long period, it’s probably worth talking to Internet Central to request for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for Internet Central broadband performance problems in your area and it’s more common with internet broadband connections that are delivered through copper phone lines.

If you are unsure if this is applicable to you, contact Internet Central who will be able to carry out the relevant line checks to check if there is a problem on the Internet Central internet line.

Is the performance issue due to Internet Central broadband congestion?

If you are finding that the Internet Central internet connection speed in your area is slow during certain times i.e. over weekends or during the evening, then it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Internet Central have contention?

You should speak to Internet Central to find out your guaranteed speed.

Test your Internet Central broadband connection

After the fault has been fixed either by yourself or Internet Central, re-test the internet connection using  at least two separate Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed test to test your Internet Central broadband
  • Check your Internet Central internet speed using Ookla Offical Speed Test
  • Test your Internet Central internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Internet Central internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting