How to troubleshoot Internet For Business broadband performance problems

Before starting to troubleshoot the performance of your Internet For Business internet connection, we recommend that you perform a Internet For Business Broadband Speed Test to confirm your current broadband speed.

You may also want to find out the guaranteed minimum download speed you have subscribed to from Internet For Business.

You can get this info by checking your Internet For Business broadband bill, your Internet For Business contract or by contacting Internet For Business.

Likely causes of Internet For Business’s slow broadband speed

Is it the Internet For Business broadband that is slow or is it your device (PC/laptop/phone)?

You may need to check how many apps are currently running on your device.

The performance issue could be due to the over-utilization of your system resources i.e Memory/CPU and not a problem with Internet For Business’s broadband connection.

If you are on a computer then you may use the task manager to check your CPU and Memory utilisation.

On other device, you could try restarting the device which hopefully will terminate all apps that may have been hogging your device resources.

Run the Internet For Business Speed checker on your computer and your mobile to see how the speedtest results differ between the 2 devices.

This should hopefully give you some information to help determine whether the issue lies with your device or the Internet For Business broadband connection.

• What exactly does the Internet For Business download and upload speed mean?
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• Five methods to speed up your Internet For Business Internet performance
• Simple DNS tip to speed up internet browsing speed on Internet For Business

Is your wireless the reason for the issues?

The root cause of the performance issue may be your Wi-Fi network as opposed to the Internet For Business broadband internet connection.

You could rule out the wireless network by simply connecting your computer directly into the Internet For Business broadband router using a network cable and run the Internet For Business Speedtest again.

If the speed test result improves when you’re connected via a network cable, this shows that the problem may be with your Wifi network.

Possible things to look further into:

• Are the WiFi channels that you are using for your wireless network network (SSID) overlapping with the neighbours?
• Is the Wi-Fi network signal from the internet router obstructed?
• Does your speed improve when you’re stood right in-front of the Internet For Business broadband router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Wi-Fi network? How strong is your wireless network password? It could be time to update it.

Neighbors could be on your Wi-Fi network and eating up all the Internet For Business bandwidth by downloading, uploading or even streaming music or video over your Internet For Business internet connection! Worse still, they could be carrying out illegal activities on your Internet For Business internet connection.

There are 3 applications that you can use to analyze your wireless network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above software scan your Wifi network and produce a list of the devices connected.

• How to check who is on your Internet For Business Wifi network

Do I need a wireless booster for my Internet For Business broadband?

You may find that you have Wifi black holes at your property, a Wi-Fi network extender also known as a wireless Booster may be the best solution to boost your Wi-Fi signal to cover any black spots.

• Cheapest Wifi Signal Extenders

The Wi-Fi network extender simply picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the wireless signal to increase it’s coverage.

Position the Wifi booster near the position where your Wi-Fi network signal from your Internet For Business internet router is starting to become weaker.

Position it approximately where your Wifi signal is dropping down to less than 2 bars. Walk around your house with a mobile phone to determine where this is.

When did you last upgrade the Internet For Business broadband router?

The Internet For Business and broadband infrastructure, in general, are constantly upgraded to provide new features and improve reliability as technology evolves.  Always ensure that your Internet For Business internet router is running on the most up-to-date software.

Most Internet For Business internet routers allow you to perform the software update by logging on the Internet For Business broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, contact Internet For Business and they will perform the upgrade for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same hardware for a long time, it may be worth talking to Internet For Business to request for a router upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most common reason for Internet For Business broadband performance issues in your area and is more common with internet broadband connections that are delivered through copper phone lines.

If you’re unsure if this is relevant in your case, contact Internet For Business who will be able to conduct the relevant connection checks to see if there is a issue on the Internet For Business broadband line.

Is the performance issue due to Internet For Business Internet congestion?

If you’re finding that the Internet For Business internet connection speed in your area is slow during certain periods i.e. weekends or during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Internet For Business have contention?

You should contact Internet For Business to find out your minimum speed.

Find Best Alternatives to Internet For Business Broadband

 

Test your Internet For Business internet connection

After the problem has been fixed either by yourself or Internet For Business, retest your broadband connection using  at least 2 independent Speedtests to ensure the fault is fixed:

• • Use the ookla internet broadband speed test to test your Internet For Business connection
  • Test your Internet For Business connection speed using Ookla Offical Speed Test
  • Test your Internet For Business internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Internet For Business broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting