Troubleshooting Internet For Business internet performance issues

Before starting to troubleshoot the speed of your Internet For Business internet connection, we recommend that you perform a Internet For Business Internet Speedtest to measure your current internet speed.

It is also a good idea confirm the guaranteed minimum download speed that you have subscribed to from Internet For Business.

You can find this info by checking a Internet For Business broadband bill, your Internet For Business contract or by contacting Internet For Business.

Possible causes of Internet For Business’s slow broadband performance

Is it the Internet For Business broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The speed issue may be due to the over-utilisation of your device’s resources e.g Memory/CPU Processor and as opposed to an issue with Internet For Business’s broadband connection.

If you are on a computer then you may use the task manager to check your Processor and RAM utilisation.

On other device, you could try restarting the device which should hopefully shutdown all applications that may have been hogging system resources.

Re-run the Internet For Business Speed checker on your computer and your mobile phone to check how the results differ between the two devices.

This should hopefully provide you with more information to work with in terms of whether the problem lies with your device or the Internet For Business broadband connection.

• What does the Internet For Business download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• 5 tips to speed up your Internet For Business broadband performance
• DNS tip to improve internet browsing speed on Internet For Business

Is your Wifi the reason for the issues?

The cause of the performance problem could be your Wi-Fi network as opposed to the Internet For Business broadband connection.

You could rule out the Wifi by connecting your PC directly to the Internet For Business broadband router using a network cable and run the Internet For Business Speed checker again.

If the speed is better when you are connected by an ethernet cable, this proves that the issue could be with your wireless.

A number of things to check:

• Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with the neighbors?
• Is the wireless signal from the internet router obstructed?
• Does your performance get better when your are standing right infront of the Internet For Business wireless router?

Who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been shared? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It may be time to update it.

Neighbors could be using your Wi-Fi network and using up all the Internet For Business speed by downloading, uploading or even streaming music or videos over your Internet For Business broadband connection! Worse still, they could be conducting illegal activities over your Internet For Business broadband connection.

There are three applications that you can potentially use to scan your Wifi network to check who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above software scan your Wifi network and display a list of the devices connected.

• How to see who’s on your Internet For Business wireless network

Should I get a Wi-Fi network booster for my Internet For Business broadband?

If you find that you have Wifi coverage gaps in your house, a wireless network extender aka a wireless Booster is the best fix to boost your Wi-Fi signal to cover any black holes.

• Cheapest Wifi Signal Extenders

The Wi-Fi network extender simply picks up the existing wireless signal as it is starting to become weaker and re-transmits the Wifi network signal to increase it’s coverage.

Place the Wifi network extender near where your wireless network signal from your Internet For Business broadband router is starting to become weaker.

Position it approximately where your Wifi network signal drops down to two signal bars. Walk around your house with a tablet to try and establish where this location is.

When was the last time you upgraded the Internet For Business broadband router?

The Internet For Business and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Ensure that your Internet For Business broadband router is running the most up-to-date software.

The majority of Internet For Business internet routers allow you to perform the software update by simply logging into the Internet For Business broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, contact Internet For Business and they will be able to do this for you or guide you through the process.

As well as updating the software, if you have had the same router for a long period, it is worth speaking to Internet For Business to request for a hardware upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely cause for Internet For Business broadband performance problems in your area and it’s more common with broadband connections that are delivered using phone lines.

If you are not sure if this is applicable to you, you should contact Internet For Business who should be able to conduct the appropriate line checks to check if there is a issue on the Internet For Business internet connection.

Is it because of Internet For Business Internet congestion?

If you’re finding that the Internet For Business internet connection speed in your area is slows down during certain periods e.g weekends and during the evening, then it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does Internet For Business have contention?

You should speak to Internet For Business to find out your minimum speed.

Re-testing your Internet For Business broadband connection

After the issue has been resolved either by yourself or Internet For Business, re-test your internet connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed checker to test your Internet For Business broadband
  • Check your Internet For Business internet speed using Ookla Offical Speed Test
  • Test your Internet For Business internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Internet For Business broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting