IofM Internet Speed test and troubleshooting

 IofM internet Speed test

Click on the “Go” button on the Ookla Speed Test to check the broadband speed of your IofM broadband connection.

Details on how to troubleshoot problems with your IofM broadband can be found below the Ookla Speed test widget.

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Troubleshooting IofM internet speed issues

IofM Internet speed test - Slow Internet speed

Before starting to troubleshoot the performance of your IofM broadband connection, we suggest that you perform a IofM Internet Speed Test to confirm your current connection speed.

It is also a good idea find out the minimum download speed that you have subscribed to from IofM.

You can get this information by checking your IofM broadband bill, your IofM contract or by contacting IofM.

Probable causes of IofM’s slow broadband speed

Is it your IofM broadband that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check how many applications are currently running on your device.

The performance problem could be due to over-utilization of your device’s resources e.g Memory/CPU and not a problem with IofM’s broadband connection.

If you are on a PC then you may use the task manager to see your Processor and Memory utilisation.

On other device, you could try restarting the device which hopefully will terminate all apps that may be hogging your device resources.

Run the IofM Speedtest on your PC and your mobile phone to see how the results compare between the 2 devices.

This should hopefully give you some info to help determine whether the issue is with your device or the IofM internet connection.

Is your wireless the issue?

The root cause of the performance problem could be your wireless and not the IofM broadband internet connection.

You can rule out the wireless network by connecting your computer directly into the IofM broadband router using an ethernet cable and then run the IofM Speed test again.

If the speed test result is better when you’re connected via an ethernet cable, this suggests that the problem could be with your wireless.

Possible things to investigate:

  • Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with your neighbours?
  • Is the Wi-Fi network signal from the wireless router obstructed?
  • Does your performance improve when you’re stood right infront of the IofM wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It may be time to update it.

Neighbors could be using your Wi-Fi network and eating up all your IofM bandwidth by downloading, uploading or even streaming music or videos on your IofM internet connection! Worse still, they may be carrying out illegal activities on your IofM broadband connection.

IofM WiFi issues

There are 3 apps that you can use to analyze your Wifi network to see who’s connected:

The above applications scan your wireless network and display a list of the everything on your wifi.

Do I need a wireless network booster for my IofM broadband?

If you discover that you have wireless black holes in your home, a wireless network extender also known as a Wi-Fi Booster may be the best fix to increase your Wifi signal to cover any coverage holes.

The Wifi booster picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.

Place the Wifi network extender near the position where your Wi-Fi network signal from the IofM broadband router is starting to become weaker.

Position it near where your wireless signal drops down to less than two bars. Walk around your property with a smartphone to find where this location is.

When was the last time you upgraded the IofM internet router?

IofM ISP router upgrade

The IofM and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves.  Ensure that your IofM broadband router is running the most up-to-date software.

Most IofM broadband routers allow you to perform the software update by logging into the IofM broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, contact IofM and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had router for a long time, it’s probably worth talking to IofM to request for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common reason for IofM broadband performance problems in your home and it’s more common for internet broadband connections that are delivered via phone lines.

If you are not sure if this is applicable to you, contact IofM who should be able to carry out the appropriate connection tests to see if there is a problem on the IofM internet line.

Is the performance issue because of IofM broadband congestion?

If you’re finding that the IofM internet connection speed in your area is slows down during certain times i.e. weekends and evenings, it may be due to congestion during peak hours.

You should speak to IofM to find out your minimum speed.

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Re-testing your IofM broadband connection

After the issue has been resolved either by yourself or IofM, re-test the broadband connection using  at least 2 independent Speedtests to ensure the fault is resolved:


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