IofM Broadband Speedtest and troubleshooting
IofM broadband Speed Checker
Simply click on the “Go” button on the Ookla Speed Checker to test the internet speed of your IofM broadband connection.
Details on how to troubleshoot problems with your IofM internet connection are in the sections below the speed test widget.
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Troubleshooting IofM broadband performance problems
Before you start troubleshooting the speed of your IofM broadband connection, we suggest that you run a IofM Broadband Speedtest to measure your current internet speed.
It is a good idea to also find out the minimum download speed you have subscribed to from IofM.
You can get this information by checking a IofM broadband bill, your IofM contract or by contacting IofM.
Common causes of IofM’s slow internet performance
Is it the IofM internet connection that is slow or is it your device (PC/laptop/phone)?
You need to check the number of applications are running on your device.
The performance issue may be due to the over-utilisation of your system resources i.e RAM/memory/CPU Processor and not a problem with IofM’s broadband connection.
If you’re on a laptop then you may use the task manager to check your Processor and Memory utilisation.
On any other device, you should try restarting the device which should hopefully shutdown all applications that may be hogging system resources.
Run the IofM Speedtest on your computer and your mobile to check how the results differ between the 2 devices.
This should hopefully give you more information to help determine if the problem lies with your device or the IofM internet connection.
- What exactly does the IofM download and upload speed mean?
- Who’s the best Broadband Service Provider in the UK?
- Five ways to speed up your IofM Internet speed
- DNS tip to improve internet browsing speed on IofM
Is the Wifi the reason for the issues?
The cause of the performance problem could be your internal Wifi network as opposed to the IofM internet connection.
You could rule out the wireless network by simply connecting your computer directly to the IofM broadband router using an ethernet cable and then run the IofM Speed test again.
If the speed checker result improves when you’re connected via an ethernet cable, this indicates that the issue may be with your Wi-Fi network.
A number of things to look further into:
- Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
- Is your Wifi signal from the wireless router obstructed?
- Does your speed improve when you’re standing right in-front of the IofM internet router?
Who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been compromised? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to change it.
Others could be on your Wifi network and eating up all your IofM bandwidth by downloading, uploading or even streaming music or video over your IofM internet connection! Worse still, they may be carrying out illegal activities using your IofM broadband connection.
Here are 3 apps that you can utlise to analyze your wireless network to check who’s connected:
- Microsoft users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above software will scan your wireless network and display a list of the connected devices.
Should I get a Wifi network booster for my IofM broadband?
You may discover that you have Wifi coverage gaps at your home, a wireless network extender also known as a Wi-Fi Booster is the best fix to boost your wireless signal to cover any black holes.
The wireless extender simply picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to increase it’s coverage.
Position the Wi-Fi network booster/extender near the position where your wireless network signal from your IofM broadband router is becoming weaker.
Position it approximately where your Wi-Fi network signal drops down to less than two signal bars. Walk around your home with a mobile phone to determine where this location is.
When was the last time you upgraded the IofM internet router?
The IofM and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Ensure that your IofM broadband internet router is running the most up to date software.
The majority of IofM internet routers allow you to carry out the software update by simply logging on the IofM broadband router and simply clicking on a button to do the upgrade.
If you cannot do this, get in touch with IofM and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long time, it’s probably worth talking to IofM to request for a hardware upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most common reason for IofM broadband performance problems in your area and it’s more common with broadband connections that are delivered through phone lines.
If you’re unsure if this is applicable to you, contact IofM who will be able to conduct the appropriate connection checks to check if there is a issue on the IofM internet line.
Is the issue because of IofM Internet congestion?
If you are finding that the IofM broadband connection speed in your area is slow during certain times e.g weekends and evenings, then it may be because of congestion during peak hours.
You should speak to IofM to check your minimum speed.
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Test your IofM broadband connection
After the problem has been resolved either by yourself or IofM, re-test your broadband connection using at least two separate Speedtests to ensure the issue is resolved: