 John Lewis Broadband internet Speed test
Simply click on the “Go” button on the Ookla Speed Check to check the broadband speed of your John Lewis Broadband broadband connection.
Information on how to troubleshoot problems with your John Lewis Broadband broadband are in the sections below the speed test widget.
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Troubleshooting John Lewis Broadband broadband performance problems
Before starting to troubleshoot the speed of your John Lewis Broadband internet connection, we suggest that you perform a John Lewis Broadband Broadband Speedtest to confirm your current internet speed.
You may also want to confirm the minimum download speed you have subscribed to from John Lewis Broadband.
You can get this info by checking a John Lewis Broadband broadband bill, your John Lewis Broadband contract or by contacting John Lewis Broadband.
Potential causes of John Lewis Broadband’s slow broadband performance
Is it your John Lewis Broadband internet connection that is slow or could it be your device (laptop/smartphone/PC)?
You may need to consider how many apps are running on your device.
The performance problem may be due to the over-utilisation of your device’s resources i.e Memory/CPU Processor and as opposed to an issue with John Lewis Broadband’s internet connection.
If you are on a laptop then you may use the task manager to see your Processor and RAM usage.
On other device, you should try restarting the device which hopefully will shut down all apps that may have been using up your systems resources.
Re-run the John Lewis Broadband Speedtest on your computer and your mobile phone to see how the speedtest results compare between the 2 devices.
This should hopefully provide you with more information to help determine if the issue lies with your PC/Smartphone or the John Lewis Broadband internet connection.
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Is the wireless network the issue?
The cause of the performance issue could be your wireless network and not the John Lewis Broadband broadband internet connection.
You can rule out the wireless network by connecting your PC directly to the John Lewis Broadband broadband router with a network cable and run the John Lewis Broadband Speed checker again.
If the speed improves when you’re connected using a network cable, this indicates that the issue could be with the wireless.
A few other things to check:
- Are the Wireless channels that you are using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your wireless signal from the broadband router obstructed?
- Does your performance get better when you’re standing right infront of the John Lewis Broadband wireless router?
Who is connected to my wireless network?
Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to change it.
Neighbours could be on your wireless network and eating up all your John Lewis Broadband speed by downloading, uploading or even streaming music or videos over your John Lewis Broadband broadband connection! Worse than that, they could be conducting illegal activities on your John Lewis Broadband internet connection.
There are 3 apps that you can potentially utlise to analyze your Wi-Fi network to see who is connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above apps will scan your Wifi network and display a list of the everything on your wifi.
Should I get a Wifi booster for my John Lewis Broadband broadband?
If you find that you have Wifi black spots at your home, a Wifi extender aka a wireless Booster may be the best solution to boost your Wifi signal to cover any coverage holes.
The Wifi booster simply picks up the existing Wi-Fi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Place the wireless network booster near where your wireless signal from the John Lewis Broadband internet router is becoming weaker.
Position it near where your Wifi network signal drops down to less than two bars. Walk around your home with a tablet to find where this is.
When was the last time you upgraded the John Lewis Broadband internet router?
The John Lewis Broadband and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Always ensure that your John Lewis Broadband broadband router is running on the latest software.
The majority of John Lewis Broadband internet routers will allow you to carry out the software upgrade by logging on the John Lewis Broadband broadband router and simply clicking on a button to perform the upgrade.
If you cannot do this, contact John Lewis Broadband and they will perform the upgrade for you or alternatively, talk you through the process.
As well as upgrading the software, if you have had router for a long time, it is worth speaking to John Lewis Broadband to request for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most likely cause for John Lewis Broadband broadband performance issues in your area and is more common with internet broadband connections that are delivered via copper phone lines.
If you are not sure if this is relevant in your case, you should contact John Lewis Broadband who should be able to run the relevant connection tests to see if there is a problem on the John Lewis Broadband broadband connection.
Is it due to John Lewis Broadband broadband congestion?
If you’re finding that the John Lewis Broadband internet connection speed in your area is slows down during certain periods e.g weekends and during the evening, then it may be due to congestion during peak times.
You should speak to John Lewis Broadband to check your guaranteed speed.
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Test your John Lewis Broadband broadband connection
After the problem has been resolved either by yourself or John Lewis Broadband, retest the internet connection using at least 2 independent Speedtests to ensure the problem is fixed:
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- Use the ookla internet broadband speed test to test your John Lewis Broadband broadband
- Check your John Lewis Broadband internet speed using Ookla Offical Speed Test
- Test your John Lewis Broadband broadbandspeed using fast.com speed test
- Check My Broadband Speed Checker John Lewis Broadband internet speed checker
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