KCOM Internet Speed test and troubleshooting

 KCOM broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Check to confirm the broadband speed of your KCOM broadband connection.

Information on how to fix problems with your KCOM internet connection can be found below the speed test widget.

Not happy with Your KCOM internet connection?

Enter Your Postcode to review alternatives to KCOM Broadband.

How to troubleshoot KCOM broadband performance issues

KCOM Internet Speedchecker - Slow Internet speed

Before you start troubleshooting the speed of your KCOM internet connection, we suggest that you perform a KCOM Internet Speed Test to benchmark your current internet speed.

You may also want to confirm the minimum download speed that you have subscribed to from KCOM.

You can get this info by checking your KCOM broadband bill, your KCOM contract or by contacting KCOM.

Potential causes of KCOM’s slow internet performance

Is it your KCOM internet connection that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider how many applications are currently running on your device.

The performance problem could be due to the over-utilization of your system resources e.g Memory/CPU and as opposed to a problem with KCOM’s internet connection.

If you’re on a computer then you may use the task manager to check your CPU and Memory usage.

On any other device, you could try restarting the device which hopefully will kill all applications that may have been using up your systems resources.

Run the KCOM Speed test on your computer and your mobile to see how the speedtest results differ between the two devices.

This should hopefully provide you with some information to help determine if the issue lies with your device or the KCOM internet connection.

Is the Wifi network the problem?

The cause of the performance issue could be your Wifi network as opposed to the KCOM internet connection.

You can rule out the wireless network by simply connecting your computer directly into the KCOM broadband router with a network cable and then run the KCOM Speedtest again.

If the result improves when you’re connected by a network cable, this proves that the problem may be with the internal wireless network.

A number of things to investigate:

  • Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbors?
  • Is your wireless signal from the wireless router obstructed?
  • Does the speed improve when you’re standing right in-front of the KCOM broadband router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been hacked? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It could be time to update it.

Neighbors could be using your wireless network and eating up all your KCOM speed by downloading, uploading or even streaming music or video on your KCOM broadband connection! Worse than that, they may be carrying out illegal activities over your KCOM internet connection.

KCOM WiFi issues

Here are three apps that you can potentially utlise to analyse your wireless network to check who’s connected:

The above apps scan your Wifi network and show you a list of the everything on your wifi.

Do I need a Wifi booster for my KCOM broadband?

You may find that you have Wi-Fi coverage holes in your home, a Wifi network extender also known as a Wi-Fi Booster is the best fix to boost your Wifi signal to cover any coverage holes.

The wireless extender picks up your existing wireless network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Position the wireless extender near the position where your Wifi signal from the KCOM broadband router is starting to become weaker.

Position it approximately where your Wifi signal is dropping down to 2 bars. Walk around your home with a mobile phone to determine where this location is.

When was the last time you upgraded the KCOM broadband router?

KCOM broadband router upgrade

The KCOM and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves.  Ensure that the KCOM broadband router is running on the most up to date software.

The majority of KCOM broadband routers will allow you to carry out the software update by logging on the KCOM broadband router and simply clicking a button to do the upgrade.

If you can’t do this, contact KCOM and they will perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it may be worth talking to KCOM to ask for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most likely reason for KCOM broadband performance issues in your area and is more common with internet broadband connections that are delivered using copper phone lines.

If you are not sure if this is applicable to you, you should contact KCOM who will be able to carry out the relevant line checks to check if there is a issue on the KCOM internet connection.

Is it due to KCOM broadband congestion?

If you’re finding that the KCOM internet connection speed in your area is slows down during certain times e.g weekends and evenings, it may be due to congestion during peak times.

You should speak to KCOM to check your minimum speed.

Find Best Alternatives to KCOM Broadband

 

Re-testing your KCOM broadband connection

After the problem has been fixed either by yourself or KCOM, retest your internet connection using  at least 2 separate Speedtests to ensure the fault is fixed:


How useful was this content?

Click on a star to rate it.

Average rating / 5. Vote count:

Be the first to rate this page.