KCOM Broadband Speedtest and troubleshooting

 KCOM broadband Speed test

Simply click on the “Go” button below on the Ookla Speed Checker to test the speed of your KCOM broadband connection.

Information on how to fix problems with your KCOM broadband are in the sections below the speed test widget.

Not happy with Your KCOM broadband service?

Have a look at this list of alternatives to KCOM Broadband. These are the Cheapest deals available this week.

Prices may change during contract term.

Provider
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Package Details
click to sort
Onestream Fibre 40 Broadband Deal

Onestream Supreme Fibre 40 Broadband
38Mb Avg. Download Speed
24 Month contract · £4.95 Set-up fee
£19 per month

View Deal
£19,ones,bb,t2,t7,openr,std,all,24m,promo,primo,yttopx,pr1,
Onestream Fibre 80 Broadband Deal

Onestream Supreme Full Fibre 80 Broadband
67Mb Avg. Download Speed
12 Month contract · £4.95 Set-up fee
£20 £40.95 per month

View Deal
£20 £40.95,ones,bb,t3,t7,openr,pr1,sfb,all,12m,promo,primo,yttopx,sba,npl
Shell Energy Superfast Fibre Broadband

Shell Energy Superfast Fibre Broadband
38Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£23.99 per month
No activation fee.

View Deal
£23.99,shell,bb,t2,t7,openr,ldn,pr1,sfb,t6a,primo,promo,all,12m,2023
NOW Full Fibre 100Mb Broadband Deal

NOW Full Fibre 100 Broadband
100Mb Avg. Download Speed
18 Month contract · £5 Set-up fee
£24 £44 per month
Setup fee: £5 with £5 cashback.

View Deal
£24 £44,nowb,bb,promo,bsc,npl,t4,t7,openr,ldn,sfb,primo,t6a,all,18m,yttopx,pr1,
Onestream Fibre 115 Broadband Deal

Onestream Supreme Full Fibre 115 Broadband
100Mb Avg. Download Speed
12 Month contract · £4.95 Set-up fee
£24 £45.95 per month

View Deal
£24 £45.95,ones,bb,bsc,t4,t7,openr,sfb,all,12m,promo,primo,npl,pr1,
Vodafone Superfast 2 Broadband

Vodafone Full Fibre 2 Broadband
73Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£24 per month
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

View Deal
£24,voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
132Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£25 per month
Free Setup for a limited period.

View Deal
£25,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,top-10,yttopx,pr1,
Onestream Fibre 200 Broadband Deal

Onestream Supreme Full Fibre 220 Broadband
200Mb Avg. Download Speed
12 Month contract · £4.95 Set-up fee
£25.95 £49.95 per month

View Deal
£25.95 £49.95,ones,bb,bsc,t4,t7,openr,pr2,sfb,all,12m,promo,primo,npl
Sky Superfast Broadband

Sky Superfast Broadband
61Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£26 £39.50 per month
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

View Deal
£26 £39.50,skyb,bb,bsc,promo,primo,t3,t7,openr,ldn,sfb,all,18m,skyvsbt,pr2,
Shell Energy Full Fibre 100 Broadband

Shell Energy Full Fibre 100 Broadband
109Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£26.99 per month
No activation fee.

View Deal
£26.99,shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,top-10,npl
Sky Superfast 100Mb Broadband

Sky Fibre 100 Broadband
100Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£27 £43 per month
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

View Deal
£27 £43,skyb,bb,bsc,promo,primo,t4,t7,openr,ldn,sfb,all,npl,18m,skyvsbt,pr2,
Plusnet Full Fibre 145 Broadband

Plusnet Full Fibre 145 Broadband
145Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£27.99 per month
Free Setup. Offer ends 26th June.

View Deal
£27.99,pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,top-10,yttopx,pr2
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
54Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£28 £56 per month
Free Setup for a limited period.

View Deal
£28 £56,vmedia,bb,promo,npl,bsc,t2,t7,primo,pr2,sfb,all,18m,ldn
Vodafone Superfast 100 Broadband

Vodafone Full Fibre 100 Broadband
100Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£28 per month
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

View Deal
£28,voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,top-10,sba,pr2,
Sky Ultrafast Broadband

Sky Ultrafast Broadband
145Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£29 £43 per month
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

View Deal
£29 £43,skyb,bb,t4,t7,promo,primo,openr,ldn,pr2,sfb,all,18m,skyvsbt,top-10
BT Fibre 2 Broadband

BT Fibre 2 Broadband
67Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£29 per month
Free setup + £50 Reward Card. Offer 27th June.

View Deal
£29,btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
264Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£29 per month
Free Setup for a limited period.

View Deal
£29,vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr2,
Onestream Fibre 500 Broadband Deal

Onestream Supreme Full Fibre 550 Broadband
500Mb Avg. Download Speed
12 Month contract · £4.95 Set-up fee
£29.95 £54.95 per month

View Deal
£29.95 £54.95,ones,bb,bsc,t5,t7,openr,pr2,sfb,all,12m,promo,primo,npl
Plusnet Full Fibre 300 Broadband

Plusnet Full Fibre 300 Broadband
300Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£29.99 per month
Free Setup. Offer ends 26th June.

View Deal
£29.99,pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr2
Shell Energy Full Fibre 200 Broadband

Shell Energy Full Fibre 200 Broadband
207Mb Avg. Download Speed
12 Month contract · £0 Set-up fee
£29.99 per month
No activation fee.

View Deal
£29.99,shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,npl
Vodafone Ultrafast 200 Broadband

Vodafone Full Fibre 200 Broadband
200Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£30 per month
Free Setup for a limited period. Price may vary.

View Deal
£30,voda,bb,bsc,t4,t7,primo,openr,ldn,sfb,all,24m,promo,top-10,npl,pr2,
Vodafone Ultrafast 500 Broadband

Vodafone Full Fibre 500 Broadband
500Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£30 per month
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

View Deal
£30,voda,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,24m,primo,promo,pr2,
BT Full Fibre 100 Broadband

BT Full Fibre 100 Broadband
150Mb Avg. Download Speed
24 Month contract · £20 Set-up fee
£30.99 per month
£50 Reward Card. Offer 27th June.

View Deal
£30.99,btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
Sky Ultrafast Plus Broadband

Sky Ultrafast+ Broadband
500Mb Avg. Download Speed
18 Month contract · £0 £19.95 Set-up fee
£32 £53 per month
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

View Deal
£32 £53,skyb,bb,bsc,t5,t7,openr,ldn,primo,pr2,ufb,all,18m,yttopx,promo,skyvsbt
Vodafone Pro Gigafast 900 Broadband

Vodafone Full Fibre 900 Broadband
900Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£32 per month
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

View Deal
£32,voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,pr2,
Virgin Media M500 Fibre Broadband Only

Virgin Media M500 Fibre Broadband Only
516Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£33 per month
Free Setup for a limited period.

View Deal
£33,vmedia,bb,npl,bsc,t5,t7,ufb,promo,primo,all,18m,onlyb,ldn,pr2,
Onestream Fibre 900 Broadband Deal

Onestream Hyperstream Full Fibre 1000 Broadband
900Mb Avg. Download Speed
12 Month contract · £4.95 Set-up fee
£33.95 £59.95 per month

View Deal
£33.95 £59.95,ones,bb,bsc,t5,t7,openr,pr2,sfb,all,12m,promo,primo,yttopx,npl
Plusnet Full Fibre 500 Broadband

Plusnet Full Fibre 500 Broadband
500Mb Avg. Download Speed
24 Month contract · £0 Set-up fee
£33.99 per month
Free Setup. Offer ends 26th June.

View Deal
£33.99,pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr3,
Virgin Media M250 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M250 Fibre Broadband + Home Phone & O2 SIM
264Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£33.99 per month
Free Setup for a limited period.

View Deal
£33.99,vmedia,bb,promo,t4,t7,sfb,primo,all,18m,sim,ldn,npl,pr2,
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
132Mb Avg. Download Speed
18 Month contract · £0 £35 Set-up fee
£34 £62 per month
Free Setup for a limited period.

View Deal
£34 £62,vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,

Prices may change during contract term.

Provider
click to sort
Package
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Speed
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Contract
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Monthly
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NOW Full Fibre 100Mb Broadband Deal

NOW Full Fibre 100 Broadband
£5 Set-up fee
Setup fee: £5 with £5 cashback.

100Mb18£24 £44 View Deal nowb,bb,promo,bsc,npl,t4,t7,openr,ldn,sfb,primo,t6a,all,18m,yttopx,pr1,
Sky Superfast Broadband

Sky Superfast Broadband
£0 £19.95 Set-up fee
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

61Mb18£26 £39.50 View Deal skyb,bb,bsc,promo,primo,t3,t7,openr,ldn,sfb,all,18m,skyvsbt,pr2,
Sky Superfast 100Mb Broadband

Sky Fibre 100 Broadband
£0 £19.95 Set-up fee
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

100Mb18£27 £43 View Deal skyb,bb,bsc,promo,primo,t4,t7,openr,ldn,sfb,all,npl,18m,skyvsbt,pr2,
Sky Ultrafast Broadband

Sky Ultrafast Broadband
£0 £19.95 Set-up fee
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

145Mb18£29 £43 View Deal skyb,bb,t4,t7,promo,primo,openr,ldn,pr2,sfb,all,18m,skyvsbt,top-10
Sky Ultrafast Plus Broadband

Sky Ultrafast+ Broadband
£0 £19.95 Set-up fee
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

500Mb18£32 £53 View Deal skyb,bb,bsc,t5,t7,openr,ldn,primo,pr2,ufb,all,18m,yttopx,promo,skyvsbt
Sky Gigafast Broadband

Sky Gigafast Broadband
£0 £19.95 Set-up fee
No activation cost. £5 credit check fee taken off first bill for new customers only. Offer ends 20th June.

900Mb18£42 £63 View Deal skyb,bb,bsc,promo,primo,t5,t7,openr,ldn,ufb,all,18m,skyvsbt,pr3,
BT Fibre 1 Broadband

BT Fibre 1 Broadband
£20 Set-up fee
£50 Reward Card.

50Mb24£34.99 View Deal btb,bb,bsc,t2,t7,primo,openr,ldn,sfb,all,24m,promo,skyvsbt,pr2,
BT Fibre 2 Broadband

BT Fibre 2 Broadband
£0 Set-up fee
Free setup + £50 Reward Card. Offer 27th June.

67Mb24£29 View Deal btb,bb,t3,t7,openr,ldn,sfb,promo,primo,all,24m,skyvsbt,pr2,
BT Full Fibre 100 Broadband

BT Full Fibre 100 Broadband
£20 Set-up fee
£50 Reward Card. Offer 27th June.

150Mb24£30.99 View Deal btb,bb,npl,t4,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2
BT Full Fibre 300 Broadband

BT Full Fibre 300 Broadband
£0 Set-up fee
Free setup + £50 Reward Card.

300Mb24£34.99 View Deal btb,bb,npl,t5,t7,primo,openr,ldn,sfb,promo,all,24m,yttopx,skyvsbt,pr2,
BT Full Fibre 900 Broadband

BT Full Fibre 900 Broadband
£0 Set-up fee
£50 Reward Card. Offer 27th June.

900Mb24£49.99 View Deal btb,bb,promo,npl,t5,t7,primo,openr,ldn,ufb,all,24m,skyvsbt,pr3,
Virgin Media M50 Fibre Broadband Only

Virgin Media M50 Fibre Broadband Only
£80 Set-up fee

54Mb1£43 View Deal vmedia,bb,npl,t2,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
£80 Set-up fee

132Mb1£49 View Deal vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
£80 Set-up fee

264Mb1£55 View Deal vmedia,bb,npl,t4,t7,sfb,all,ncb,primo,promo,onlyb,ldn,pr3,
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
£80 Set-up fee

54Mb1£51 View Deal vmedia,bb,promo,npl,bsc,t2,t7,primo,ncb,sfb,all,ncb,pr3,ldn
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
£80 Set-up fee

132Mb1£57 View Deal vmedia,bb,promo,npl,bsc,t4,t7,primo,ncb,sfb,all,ncb,pr3,ldn
Virgin Media M250 Fibre Broadband  + Phone

Virgin Media M250 Fibre Broadband + Home Phone
£80 Set-up fee

264Mb1£63 View Deal vmedia,bb,npl,bsc,t4,t7,primo,ncb,sfb,promo,all,ncb,pr4,ldn
Virgin Media M350 Fibre Broadband  + Phone

Virgin Media M350 Fibre Broadband + Home Phone
£80 Set-up fee

362Mb1£69 View Deal vmedia,bb,npl,bsc,t5,t7,primo,ncb,ufb,promo,all,ncb,pr4,ldn
Virgin Media M125 Fibre Broadband Only

Virgin Media M125 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

132Mb18£25 View Deal vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,top-10,yttopx,pr1,
Virgin Media M250 Fibre Broadband Only

Virgin Media M250 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

264Mb18£29 View Deal vmedia,bb,npl,t4,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr2,
Virgin Media M350 Fibre Broadband Only

Virgin Media M350 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

362Mb18£35 View Deal vmedia,bb,npl,t5,t7ufb,all,18m,primo,promo,onlyb,ldn,pr2,
Virgin Media M500 Fibre Broadband Only

Virgin Media M500 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

516Mb18£33 View Deal vmedia,bb,npl,bsc,t5,t7,ufb,promo,primo,all,18m,onlyb,ldn,pr2,
Virgin Media Gig1 Broadband Only

Virgin Media Gig1 Fibre Broadband Only
£0 £35 Set-up fee
Free Setup for a limited period.

1130Mb18£41 View Deal vmedia,bb,promo,primo,npl,t5,t7,ufb,all,18m,onlyb,ldn,pr3
Virgin Media M50 Fibre Broadband + Phone

Virgin Media M50 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

54Mb18£28 £56 View Deal vmedia,bb,promo,npl,bsc,t2,t7,primo,pr2,sfb,all,18m,ldn
Virgin Media M125 Fibre Broadband + Phone

Virgin Media M125 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

132Mb18£34 £62 View Deal vmedia,bb,promo,npl,bsc,t4,t7,primo,pr2,sfb,all,18m,ldn,
Virgin Media M250 Fibre Broadband  + Phone

Virgin Media M250 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

264Mb18£40 £68 View Deal vmedia,bb,npl,bsc,t4,t7,primo,pr2,sfb,promo,all,18m,ldn,
Virgin Media M350 Fibre Broadband  + Phone

Virgin Media M350 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

362Mb18£46 £74 View Deal vmedia,bb,npl,bsc,t5,t7,primo,pr3,ufb,promo,all,18m,ldn
Virgin Media M500 Fibre Broadband  + Phone

Virgin Media M500 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

516Mb18£52 £80 View Deal vmedia,bb,npl,bsc,t5,t7,primo,pr3,ufb,promo,all,18m,ldn
Virgin Media Gig1 Fibre Broadband + Phone

Virgin Media Gig1 Fibre Broadband + Home Phone
£0 £35 Set-up fee
Free Setup for a limited period.

1130Mb18£58 £86 View Deal vmedia,bb,promo,t5,t7,pr3,ufb,primo,all,18m,ldn,npl
Virgin Media M250 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M250 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period.

264Mb18£33.99 View Deal vmedia,bb,promo,t4,t7,sfb,primo,all,18m,sim,ldn,npl,pr2,
Virgin Media M350 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M350 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period.

362Mb18£37.99 View Deal vmedia,bb,promo,t5,t7,ufb,primo,all,18m,sim,ldn,npl,pr2,
Virgin Media M500 Volt Fibre Broadband + Phone + O2 simcard

Virgin Media M500 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period.

516Mb18£43.99 View Deal vmedia,bb,promo,t5,t7,pr3,ufb,primo,all,18m,sim,ldn,npl
Virgin Media 1gb Volt Fibre Broadband + Phone + O2 simcard

Virgin Media Gig1 Fibre Broadband + Home Phone & O2 SIM
£0 £35 Set-up fee
Free Setup for a limited period.

1130Mb18£49.99 View Deal vmedia,bb,npl,t5,t7,sfb,all,18m,primo,promo,onlyb,ldn,pr3,
Plusnet Full Fibre 145 Broadband

Plusnet Full Fibre 145 Broadband
£0 Set-up fee
Free Setup. Offer ends 26th June.

145Mb24£27.99 View Deal pnet,bb,t4,t7,primo,openr,ldn,sfb,npl,all,24m,promo,top-10,yttopx,pr2
Plusnet Full Fibre 300 Broadband

Plusnet Full Fibre 300 Broadband
£0 Set-up fee
Free Setup. Offer ends 26th June.

300Mb24£29.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr2
Plusnet Full Fibre 500 Broadband

Plusnet Full Fibre 500 Broadband
£0 Set-up fee
Free Setup. Offer ends 26th June.

500Mb24£33.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr3,
Plusnet Full Fibre 900 Broadband

Plusnet Full Fibre 900 Broadband
£0 Set-up fee
Free Setup.

900Mb24£41.99 View Deal pnet,bb,promo,t5,t7,primo,openr,ldn,sfb,npl,all,24m,pr3,
Shell Energy Superfast Fibre Broadband

Shell Energy Superfast Fibre Broadband
£0 Set-up fee
No activation fee.

38Mb12£23.99 View Deal shell,bb,t2,t7,openr,ldn,pr1,sfb,t6a,primo,promo,all,12m,2023
Shell Energy Full Fibre 100 Broadband

Shell Energy Full Fibre 100 Broadband
£0 Set-up fee
No activation fee.

109Mb12£26.99 View Deal shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,top-10,npl
Shell Energy Full Fibre 200 Broadband

Shell Energy Full Fibre 200 Broadband
£0 Set-up fee
No activation fee.

207Mb12£29.99 View Deal shell,bb,promo,bsc,t4,t7,openr,ldn,pr2,sfb,primo,all,12m,2023,npl
Shell Energy Full Fibre 300 Broadband

Shell Energy Full Fibre 300 Broadband
£0 Set-up fee
No activation fee.

311Mb12£34.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr2,
Shell Energy Full Fibre 500 Broadband

Shell Energy Full Fibre 500 Broadband
£0 Set-up fee
No activation fee.

525Mb12£39.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr2,
Shell Energy Full Fibre 900 Broadband

Shell Energy Full Fibre 900 Broadband
£0 Set-up fee
No activation fee.

944Mb12£44.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr3,
Shell Energy Full Fibre 500 Broadband

Shell Energy Full Fibre 500 Broadband
£0 Set-up fee
No activation fee.

525Mb12£39.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr2,
Shell Energy Full Fibre 900 Broadband

Shell Energy Full Fibre 900 Broadband
£0 Set-up fee
No activation fee.

944Mb12£44.99 View Deal shell,bb,promo,bsc,t5,t7,openr,ldn,sfb,primo,all,12m,2023,npl,pr3,
Vodafone Superfast 2 Broadband

Vodafone Full Fibre 2 Broadband
£0 Set-up fee
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

73Mb24£24 View Deal voda,bb,bsc,t3,t7,openr,ldn,promo,sfb,primo,all,24m,pr1,
Vodafone Superfast 100 Broadband

Vodafone Full Fibre 100 Broadband
£0 Set-up fee
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

100Mb24£28 View Deal voda,bb,promo,t4,t7,openr,ldn,sfb,primo,all,24m,top-10,sba,pr2,
Vodafone Ultrafast 200 Broadband

Vodafone Full Fibre 200 Broadband
£0 Set-up fee
Free Setup for a limited period. Price may vary.

200Mb24£30 View Deal voda,bb,bsc,t4,t7,primo,openr,ldn,sfb,all,24m,promo,top-10,npl,pr2,
Vodafone Ultrafast 500 Broadband

Vodafone Full Fibre 500 Broadband
£0 Set-up fee
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

500Mb24£30 View Deal voda,bb,npl,bsc,t5,t7,openr,ldn,ufb,all,24m,primo,promo,pr2,
Vodafone Pro Gigafast 900 Broadband

Vodafone Full Fibre 900 Broadband
£0 Set-up fee
Free Setup for a limited period. Price may vary. Offer ends 21 Jun.

900Mb24£32 View Deal voda,bb,npl,bsc,t5,t7,promo,openr,ldn,ufb,primo,all,24m,yttopx,pr2,
Onestream Fibre 40 Broadband Deal

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Troubleshooting KCOM broadband speed issues

KCOM Internet Speedchecker - Slow Internet speed

Before starting to troubleshoot the performance of your KCOM broadband connection, we suggest that you run a KCOM Broadband Speedtest to confirm your current connection speed.

You may also want to find out the minimum download speed you are paying for from KCOM.

You can get this information by checking your KCOM broadband bill, your KCOM contract or by contacting KCOM.

Common causes of KCOM’s slow broadband speed

Is it the KCOM internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You need to consider how many applications are currently running on your device.

The speed problem could be due to the over-utilisation of your device’s resources e.g RAM/CPU and as opposed to a problem with KCOM’s broadband connection.

If you are on a computer then you may use the task manager to check your Processor and Memory usage.

On other device, you could try rebooting the device which hopefully will shutdown all programs that may be hogging your systems resources.

Run the KCOM Speedtest on your computer and your mobile to see how the speed test results compare between the two devices.

This should hopefully provide you with some info to help determine whether the problem lies with your PC/Smartphone or the KCOM broadband connection.

Is the Wifi the cause of the performance issue?

The cause of the performance problem could be your Wifi as opposed to the KCOM broadband connection.

You can rule out the Wifi by simply connecting your computer directly into the KCOM broadband router with an ethernet cable and then run the KCOM Speedtest again.

If the speed improves when you are connected using a network cable, this proves that the issue may be with your wireless network.

Possible things to look further into:

  • Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Is your wireless signal from the broadband router obstructed?
  • Does your speed get better when your are stood directly in-front of the KCOM internet router?

Who’s connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How strong is your wireless network password? It may be time to update it.

Others could be on your Wifi network and eating up all the KCOM bandwidth by downloading, uploading or even streaming music or videos on your KCOM broadband connection! Worse than that, they could be conducting illegal activities using your KCOM internet connection.

There are 2 apps to use to scan your Wifi network to check who is connected:

Both applications will scan your Wifi network and display a list of the devices connected.

Do I need a Wifi network booster for my KCOM broadband?

You may find that you have Wifi coverage holes in your property, a Wifi network extender also known as a wireless Booster may be the best fix to increase your Wifi signal to cover any coverage gaps.

The Wifi network extender picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Position the Wifi network booster/extender near where your Wi-Fi network signal from your KCOM internet router is becoming weaker.

Place it near where your Wifi network signal drops down to two signal bars. Walk around your home with a mobile phone to determine where this is.

When was the last time you upgraded the KCOM internet router?

The KCOM and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Always ensure that your KCOM broadband internet router is running on the latest software.

Most KCOM broadband routers will allow you to perform the software upgrade by logging on the KCOM broadband router and simply clicking a button to start the update.

If you cannot do this, contact KCOM and they will do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long time, it’s probably worth talking to KCOM to ask for a hardware upgrade.

Is the cause of the problem external to your home (at the exchange)?

This is probably the most likely reason for KCOM broadband performance issues in your home and is more common for broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, contact KCOM who should be able to conduct the relevant line checks to see if there is a issue on the KCOM broadband line.

Is the issue because of KCOM broadband congestion?

If you’re finding that the KCOM internet connection speed in your area is slows down during certain times e.g weekends or evenings, then it may be due to congestion during peak times.

You should speak to KCOM to check your minimum speed.

Find Best Alternatives to KCOM Broadband

 

Test your KCOM internet connection

After the fault has been resolved either by yourself or KCOM, re-test your broadband connection using  at least 2 separate Speedtests to ensure the issue is resolved:

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