Kencomp broadband Speed test
Click on the “Go” button below on the Ookla Speed Checker to test the broadband speed of your Kencomp broadband connection.
Details on how to troubleshoot issues with your Kencomp internet connection can be found below the speed test widget.
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Troubleshooting Kencomp internet speed issues
Before you begin troubleshooting the performance of your Kencomp broadband connection, we suggest that you run a Kencomp Internet Speedtest to measure your current internet speed.
Also confirm the minimum download speed that you on your broadband package from Kencomp.
You can get this information by checking a Kencomp broadband bill, your Kencomp contract or by contacting Kencomp.
Possible causes of Kencomp’s slow broadband speed
Is it your Kencomp broadband that is running slow or is it your device (laptop/smartphone/PC)?
You need to consider how many apps are currently running on your device.
The speed problem may be due to over-utilisation of your system resources i.e Memory/CPU Processor and not a problem with Kencomp’s broadband connection.
If you’re on a laptop then you can use the task manager to check your CPU and Memory usage.
On other device, you should try rebooting the device which hopefully will kill all applications that may be hogging your device resources.
Re-run the Kencomp Speed test on your personal computer and your mobile phone to check how the speedtest results compare between the 2 devices.
This should hopefully give you more information to work with in terms of if the problem lies with your device or the Kencomp internet connection.
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Is the Wifi network the cause of the issue?
The cause of the performance issue could be your Wi-Fi network and not the Kencomp internet connection.
You could rule out the Wifi network by connecting your computer directly into the Kencomp broadband router using an ethernet cable and run the Kencomp Speedtest again.
If the performance improves when you’re connected using a network cable, this shows that the issue could be with your internal wireless network.
A few other things to look further into:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbours?
- Is the Wifi signal from the internet router obstructed?
- Does the speed improve when your are stood directly in-front of the Kencomp wireless router?
Exactly who’s connected to my Wifi network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wifi network? How secure is your Wi-Fi network password? It could be time to change it.
Others could be using your Wifi network and eating up all the Kencomp speed by downloading, uploading or even streaming music or videos over your Kencomp broadband connection! Worse still, they could be carrying out illegal activities over your Kencomp broadband connection.
There are 3 applications that you can potentially use to scan your wireless network to check who’s connected:
- Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- wireless network scanning tool WiFi Analyzer
The above software scan your wireless network and produce a list of the everything on your wifi.
Do I need a wireless network booster for my Kencomp broadband?
You may discover that you have wireless black spots in your house, a wireless network extender aka a Wifi Booster may be the best fix to boost your Wifi signal to cover any coverage holes.
The Wifi network booster picks up the existing Wi-Fi network signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s coverage.
Place the Wi-Fi network booster near where your wireless network signal from your Kencomp internet router is starting to become weaker.
Position it near where your wireless signal is dropping down to less than two bars. Walk around your house with a smartphone to try and establish where this is.
When was the last time you upgraded the Kencomp broadband router?
The Kencomp and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves. Ensure that your Kencomp broadband router is running on the latest software.
The majority of Kencomp broadband routers will allow you to carry out the software update by simply logging on the Kencomp broadband router and simply clicking a button to perform the update.
If you can’t do this, contact Kencomp and they will be able to do this for you or alternatively, talk you through performing the upgrade yourself.
In addition to updating the software, if you have had the same hardware for a long time, it is worth talking to Kencomp to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most common cause for Kencomp broadband performance problems in your home and it’s more common with broadband connections that are delivered through copper phone lines.
If you are not sure if this is applicable to you, you should contact Kencomp who will be able to run the appropriate connection checks to check if there is a issue on the Kencomp internet line.
Is the performance issue because of Kencomp Internet congestion?
If you’re finding that the Kencomp internet connection speed in your area is slow during certain times i.e. weekends or evenings, it may be because of congestion during peak times.
You should speak to Kencomp to check your guaranteed speed.
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Re-testing your Kencomp internet connection
After the issue has been resolved either by yourself or Kencomp, re-test the broadband connection using at least 2 separate Speedtests to ensure the problem is resolved: