Kencomp Internet Speed test and troubleshooting
Kencomp broadband Speed test
Click on the “Go” button on the Ookla Speed Checker to confirm the internet speed of your Kencomp internet connection.
Details on how to troubleshoot problems with your Kencomp internet connection can be found below the Ookla Speed test widget.
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Troubleshooting Kencomp internet speed issues
Before starting to troubleshoot the performance of your Kencomp broadband connection, we recommend that you run a Kencomp Internet Speedtest to confirm your current internet speed.
Also find out the guaranteed minimum download speed that you are paying for from Kencomp.
You can find this information by checking your Kencomp broadband bill, your Kencomp contract or by contacting Kencomp.
Possible causes of Kencomp’s slow broadband performance
Is it your Kencomp internet connection that is running slow or is it your device (PC/laptop/phone)?
You need to check the number of applications are running on your device.
The performance issue could be due to over-utilization of your device’s resources i.e Memory/CPU and not a problem with Kencomp’s broadband connection.
If you are on a computer then you may use the task manager to see your CPU and Memory usage.
On any other device, you should try restarting the device which should hopefully kill all programs that may have been hogging your device resources.
Run the Kencomp Speed checker on your personal computer and your mobile to check how the speed test results differ between the 2 devices.
Hopefully this should give you some info to help determine whether the issue is with your PC/Smartphone or the Kencomp broadband connection.
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Is your Wi-Fi network the cause of the performance issue?
The root cause of the performance problem could be your Wifi network as opposed to the Kencomp broadband internet connection.
You could rule out the wireless by simply connecting your computer directly to the Kencomp broadband router with a network cable and then run the Kencomp Speedtest again.
If the result is better when you’re connected using a network cable, this shows that the issue could be with your wireless.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
- Is the Wi-Fi network signal from the wireless router obstructed?
- Does the performance improve when your are stood directly in-front of the Kencomp wireless router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your Wifi network password? It could be time to update it.
Others could be on your wireless network and eating up all the Kencomp bandwidth by downloading, uploading or even streaming music or videos over your Kencomp internet connection! Worse than that, they could be conducting illegal activities on your Kencomp internet connection.
Here are 3 applications that you can potentially use to analyze your Wi-Fi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi scanning application WiFi Analyzer
The above software scan your Wi-Fi network and produce a list of the everything on your wifi.
Should I get a wireless booster for my Kencomp broadband?
You may discover that you have wireless black holes in your property, a wireless extender also known as a Wi-Fi Booster is the best fix to increase your wireless signal to cover any coverage holes.
The Wifi network extender picks up the existing Wifi signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the wireless extender near the position where your Wifi signal from your Kencomp internet router is starting to become weaker.
Place it near where your Wifi network signal drops down to less than two signal bars. Walk around your home with a smartphone to determine where this location is.
When did you last upgrade the Kencomp broadband router?
The Kencomp and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Ensure that your Kencomp broadband internet router is running the most up to date software.
The majority of Kencomp broadband routers will allow you to carry out the software update by logging into the Kencomp broadband router and simply clicking a button to perform the update.
If you can’t do this, get in touch with Kencomp and they will perform the upgrade for you or talk you through performing the upgrade yourself.
As well as updating the software, if you have had the same router for a long period, it’s worth talking to Kencomp to request for a router upgrade.
Is the issue external to your home (at the exchange)?
This is probably the most likely reason for Kencomp broadband performance issues in your area and it’s more common with internet broadband connections that are delivered through phone lines.
If you are unsure if this is relevant in your case, you should contact Kencomp who will be able to carry out the appropriate line checks to check if there is a fault on the Kencomp internet line.
Is the performance issue because of Kencomp broadband congestion?
If you’re finding that the Kencomp internet connection speed in your area is slow during certain times i.e. over weekends and evenings, then it may be because of congestion during peak hours.
You should speak to Kencomp to check your guaranteed speed.
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Test your Kencomp broadband connection
After the problem has been fixed either by yourself or Kencomp, retest the internet connection using at least 2 separate Speedtests to ensure the problem is resolved: