Troubleshooting Lawyers-Online broadband speed problems

Before you begin troubleshooting the performance of your Lawyers-Online broadband connection, we suggest that you perform a Lawyers-Online Broadband Speed Test to confirm your current connection speed.

Also confirm the minimum download speed that you have subscribed to from Lawyers-Online.

You can get this info by checking a Lawyers-Online broadband bill, your Lawyers-Online contract or by contacting Lawyers-Online.

Likely causes of Lawyers-Online’s slow internet speed

Is it the Lawyers-Online internet connection that is slow or is it your device (PC/laptop/phone)?

You need to consider the number of applications are running on your device.

The speed problem could be due to the over-utilisation of your system resources i.e Memory/CPU Processor and not a problem with Lawyers-Online’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and RAM utilization.

On any other device, you should try restarting the device which hopefully should shut down all apps that may have been hogging system resources.

Run the Lawyers-Online Speed checker on your PC and your mobile phone to see how the speed test results compare between the two devices.

Hopefully this should provide you with more info to work with in terms of if the problem is with your device or the Lawyers-Online internet connection.

• What does the Lawyers-Online download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five tips to speed up your Lawyers-Online Internet performance
• DNS hack to speed up internet browsing speed on Lawyers-Online

Is your wireless the cause of the issue?

The cause of the performance issue may be your Wifi and not the Lawyers-Online internet connection.

You could rule out the Wifi network by connecting your PC directly to the Lawyers-Online broadband router with an ethernet cable and run the Lawyers-Online Speed test again.

If the speed checker result improves when you’re connected via a network cable, this indicates that the problem could be with your Wifi network.

A number of things to look further into:

• Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with the neighbours?
• Is your Wi-Fi network signal from the internet router obstructed?
• Does the performance get better when your are standing right in-front of the Lawyers-Online broadband router?

Who’s connected to my wireless network?

Have you checked that your wireless network password has not been shared? Do you have an open wireless network? How strong is your Wi-Fi network password? It may be time to change it.

Neighbours could be using your wireless network and eating up all the Lawyers-Online bandwidth by downloading, uploading or even streaming music or video on your Lawyers-Online broadband connection! Worse than that, they could be carrying out illegal activities using your Lawyers-Online internet connection.

Here are 3 apps to use to analyse your wireless network to see who’s connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above software will scan your wireless network and show you a list of the devices connected.

• How to see who’s on your Lawyers-Online Wi-Fi network

Do I need a wireless booster for my Lawyers-Online broadband?

You may discover that there are Wi-Fi black holes in your home, a wireless network extender also known as a Wifi Booster may be the best fix to boost your Wi-Fi signal to cover any coverage holes.

• Cheapest Wireless Signal Boosters

The Wifi network extender simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Position the wireless booster/extender near where your wireless network signal from the Lawyers-Online internet router is starting to become weaker.

Place it approximately where your Wifi signal is dropping down to less than two signal bars. Walk around your property with a mobile phone to find where this is.

When did you last upgrade the Lawyers-Online broadband router?

The Lawyers-Online and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Ensure that the Lawyers-Online broadband internet router is running the most up to date software.

The majority of Lawyers-Online broadband routers will allow you to carry out the software upgrade by logging on the Lawyers-Online broadband router and simply clicking on a button to do the update.

If you cannot do this, contact Lawyers-Online and they will be able to perform the upgrade for you or alternatively, talk you through the process.

In addition to updating the software, if you have had router for a long period, it’s probably worth talking to Lawyers-Online to request for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common reason for Lawyers-Online broadband performance issues in your home and is more common with internet broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, contact Lawyers-Online who should be able to carry out the appropriate connection checks to see if there is a problem on the Lawyers-Online internet line.

Is it due to Lawyers-Online broadband congestion?

If you are finding that the Lawyers-Online broadband connection speed in your area is slow during certain periods i.e. over weekends or during the evening, then it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does Lawyers-Online have contention?

You should contact Lawyers-Online to check your guaranteed speed.

Re-testing your Lawyers-Online broadband connection

After the issue has been resolved either by yourself or Lawyers-Online, retest the internet connection using  at least 2 independent Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed checker to test your Lawyers-Online connection
  • Test your Lawyers-Online connection speed using Ookla Offical Speed Test
  • Test your Lawyers-Online internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Lawyers-Online internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting