Littlebigone Broadband Speed test and troubleshooting
Littlebigone internet Speed test
Click on the “Go” button below on the Ookla Speed Check to check the broadband speed of your Littlebigone internet connection.
Information on how to fix issues with your Littlebigone broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot Littlebigone internet speed issues
Before you start troubleshooting the speed of your Littlebigone internet connection, we recommend that you perform a Littlebigone Internet Speed Test to measure your current broadband speed.
It is a good idea to also confirm the guaranteed minimum download speed that you on your broadband package from Littlebigone.
You can find this info by checking your Littlebigone broadband bill, your Littlebigone contract or by contacting Littlebigone.
Common causes of Littlebigone’s slow internet speed
Is it the Littlebigone internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You need to check how many applications are running on your device.
The performance problem may be due to the over-utilisation of your system resources i.e RAM/memory/CPU Processor and not an issue with Littlebigone’s internet connection.
If you’re on a computer then you can use the task manager to see your CPU and Memory utilization.
On any other device, you could try restarting the device which should hopefully terminate all programs that may be hogging your systems resources.
Run the Littlebigone Speed test on your computer and your mobile to see how the speedtest results differ between the 2 devices.
This should hopefully provide you with more information to work with in terms of if the problem is with your device or the Littlebigone internet connection.
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Is the Wi-Fi network the problem?
The cause of the performance issue may be your Wifi as opposed to the Littlebigone broadband internet connection.
You can rule out the Wifi network by connecting your computer directly into the Littlebigone broadband router with a network cable and then run the Littlebigone Speed checker again.
If the speed test result improves when you are connected by an ethernet cable, this shows that the issue could be with the wireless network.
Possible things to check:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with your neighbors?
- Is the Wifi network signal from the internet router obstructed?
- Does your performance improve when your are standing right infront of the Littlebigone broadband router?
Who is connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How secure is your Wi-Fi network password? It could be time to change it.
Neighbours could be on your wireless network and eating up all the Littlebigone bandwidth by downloading, uploading or even streaming music or video on your Littlebigone internet connection! Worse still, they could be carrying out illegal activities over your Littlebigone broadband connection.
There are 3 applications to utlise to analyse your Wifi network to see who’s connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications scan your Wi-Fi network and produce a list of the everything on your wifi.
Do I need a Wi-Fi network booster for my Littlebigone broadband?
If you find that you have Wifi coverage gaps in your property, a wireless network extender also known as a Wi-Fi Booster is the best fix to strengthen your Wifi signal to cover any coverage holes.
The Wifi network extender picks up the existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.
Place the Wifi booster/extender near the position where your Wi-Fi network signal from your Littlebigone broadband router is becoming weaker.
Position it approximately where your wireless network signal is dropping down to less than 2 signal bars. Walk around your property with a mobile phone to find where this location is.
When did you last upgrade the Littlebigone broadband router?
The Littlebigone and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves. Always ensure that your Littlebigone broadband router is running the most up to date software.
The majority of Littlebigone internet routers will allow you to perform the software upgrade by logging on the Littlebigone broadband router and simply clicking a button to do the update.
If you can’t do this, get in touch with Littlebigone and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.
In addition to upgrading the software, if you have had router for a long time, it may be worth speaking to Littlebigone to ask for a router upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely cause for Littlebigone broadband performance issues in your home and is more common with internet broadband connections that are delivered through phone lines.
If you are not sure if this is applicable to you, contact Littlebigone who will be able to run the relevant connection checks to see if there is a problem on the Littlebigone internet line.
Is the performance issue due to Littlebigone broadband congestion?
If you are finding that the Littlebigone internet connection speed in your area is slows down during certain times i.e. over weekends or during the evening, it may be because of congestion during peak times.
You should speak to Littlebigone to find out your minimum speed.
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Test your Littlebigone internet connection
After the issue has been resolved either by yourself or Littlebigone, retest the internet connection using at least 2 independent Speedtests to ensure the problem is fixed: