 Local Dial broadband Speed test
Click on the “Go” button below on the Ookla Speed Test to test the broadband speed of your Local Dial internet connection.
Details on how to troubleshoot problems with your Local Dial broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot Local Dial internet performance issues
Before starting to troubleshoot the performance of your Local Dial internet connection, we recommend that you perform a Local Dial Internet Speed Test to confirm your current connection speed.
You may also want to find out the minimum download speed that you are paying for from Local Dial.
You can find this information by checking your Local Dial broadband bill, your Local Dial contract or by contacting Local Dial.
Potential causes of Local Dial’s slow broadband performance
Is it the Local Dial internet connection that is running slow or could it be your device (PC/laptop/phone)?
You may need to consider how many apps are running on your device.
The speed issue may be due to over-utilization of your device’s resources i.e Memory/CPU and not a problem with Local Dial’s internet connection.
If you are on a laptop then you may use the task manager to see your CPU and RAM utilisation.
On other device, you should try rebooting the device which hopefully will shut down all applications that may have been hogging system resources.
Run the Local Dial Speed checker on your PC and your phone to see how the speed test results compare between the two devices.
Hopefully this should give you some info to work with in terms of whether the problem lies with your PC/Smartphone or the Local Dial internet connection.
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Is your Wifi network the issue?
The cause of the performance problem may be your Wifi as opposed to the Local Dial broadband internet connection.
You could rule out the Wi-Fi network by connecting your computer directly into the Local Dial broadband router with a network cable and then run the Local Dial Speed checker again.
If the speed is better when you’re connected by an ethernet cable, this shows that the problem could be with your Wifi network.
A number of things to check:
- Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is the Wifi network signal from the wireless router obstructed?
- Does your speed improve when your are standing right infront of the Local Dial internet router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It may be time to change it.
Neighbours could be on your Wifi network and using up all your Local Dial speed by downloading, uploading or even streaming music or video on your Local Dial internet connection! Worse than that, they may be carrying out illegal activities on your Local Dial internet connection.
There are 3 apps to utlise to scan your wireless network to see who’s connected:
- Microsoft users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above apps analyse your Wifi network and produce a list of the connected devices.
Should I get a wireless booster for my Local Dial broadband?
If you find that you have Wi-Fi black spots in your property, a wireless extender also known as a Wifi Booster may be the best solution to strengthen your Wifi signal to cover any black holes.
The Wifi network booster picks up the existing wireless signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.
Position the wireless network booster near where your Wifi signal from your Local Dial broadband router is becoming weaker.
Position it approximately where your wireless signal drops down to two signal bars. Walk around your home with a mobile phone to determine where this is.
When did you last upgrade the Local Dial internet router?
The Local Dial and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Always ensure that your Local Dial broadband internet router is running the latest software.
Most Local Dial internet routers allow you to carry out the software update by logging into the Local Dial broadband router and simply clicking a button to perform the update.
If you cannot do this, get in touch with Local Dial and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.
In addition to updating the software, if you have had router for a long period, it may be worth talking to Local Dial to request for a router upgrade.
Is the problem external to your home (at the exchange)?
This is probably the most likely reason for Local Dial broadband performance problems in your property and it’s more common with internet broadband connections that are delivered via copper phone lines.
If you are not sure if this is relevant in your case, you should contact Local Dial who will be able to conduct the relevant connection checks to see if there is a fault on the Local Dial broadband connection.
Is the performance issue due to Local Dial broadband congestion?
If you’re finding that the Local Dial broadband connection speed in your area is slow during certain times i.e. over weekends or evenings, it may be due to congestion during peak hours.
You should contact Local Dial to find out your guaranteed speed.
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Re-testing your Local Dial broadband connection
After the issue has been resolved either by yourself or Local Dial, re-test your internet connection using at least 2 independent Speedtests to ensure the fault is resolved: