Local Dial Internet Speedtest and troubleshooting

 Local Dial broadband Speed Checker

Click on the “Go” button on the Ookla Speed test to confirm the speed of your Local Dial broadband connection.

Information on how to troubleshoot issues with your Local Dial broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Local Dial broadband internet speed

Local Dial Internet speedtest - Slow Internet speedBefore you start troubleshooting the performance of your Local Dial broadband connection, you firstly need to run the Local Dial Internet Broadband Speed Test and also confirm the exact Upload and Download speed you have subscribed to.

You can get this information by checking your Local Dial bill or contact Local Dial to confirm this information.

Common causes of Local Dial slow internet speed

Is it your Local Dial broadband that is slow or is it your device (PC/laptop/phone)?

You need to check how many applications are concurrently running on your device that could be utilising your system resources (mainly RAM memory and CPU) and/or your Local Dial internet bandwidth.

If you are on a computer then you can use the task manager to check your CPU and memory utilisation.

On any other device you could try restarting the device which should hopefully kill all apps that may be running in the background.

Re-run the Local Dial speed test on your personal computer and your mobile phone to see how the speedtest results compare between the two devices.

This should hopefully give you some information to work with in terms of if the problem lies with your device or the Local Dial broadband connection.

Is your Wi-Fi network connection the problem?

The cause of the problem could be your wireless connection and not the Local Dial broadband internet connection.

You could rule out the Wi-Fi network network being the cause of the problem by connecting your computer directly to the Local Dial broadband router using a network cable and run the Local Dial speed checker again.

If the speed improves when you are connected via a network cable then this proves that the problem could be with the wireless connection setup.

Possible things to investigate are:

  • Are the Wireless channels you’re using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Could the Wifi network signal from the router be obstructed?
  • Does the performance improve when you’re standing directly in-front of the Local Dial broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be on your Wifii network and eating up all your Local Dial bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two applications that you can use to scan your wireless network to check who’s connected:

Both apps will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi network Booster for my Local Dial broadband?

If you find that you have wireless black holes in your house, then a Wifi extender aka a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless booster simply picks up the existing Wifi signal just as it is becoming weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s coverage.

Place the wireless booster/extender where your Wifi network signal from the Local Dial broadband router is becoming weak.  Approxiametly where your wireless signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Local Dial broadband router?

The Local Dial and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Always ensure that your Local Dial broadband router has the latest software.

Most Local Dial broadband routers allow you to carry out the software upgrade by logging into the Local Dial broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Local Dial and they are able to either do this for you or guide you through how to do it depending on the Local Dial router model you have.

In addition to upgrading the software, if you have had the same router for a long time, it is worth talking to Local Dial to ask for a hardware upgrade.

Is the problem external (at the exchange)?

This is probably the most likely reason for Local Dial broadband performance issue in your area and it’s more common with broadband connections that are delivered via phone lines.

If you are not sure if this is relevant in your case, you should contact Local Dial who will be able to carry out the relevant connection tests to see if there is a fault on the Local Dial broadband connection.

Is it due to Local Dial Internet congestion?

If you are finding that the Local Dial internet connection speed in your area is slow during certain periods e.g weekends and during the evening, it may be because of congestion during peak times.

You should speak to your Local Dial to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Local Dial broadband connection

After the problem has been fixed either by yourself or Local Dial, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla internet speedtester to ensure the issue is fixed.

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