Local Dial Broadband Speed Checker and troubleshooting
Local Dial internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Test to test the internet speed of your Local Dial broadband connection.
Details on how to troubleshoot issues with your Local Dial internet connection are in the sections below.
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Troubleshooting Local Dial internet performance problems
Before you start troubleshooting the performance of your Local Dial internet connection, we recommend that you perform a Local Dial Broadband Speed Test to confirm your current internet speed.
It is also a good idea confirm the guaranteed minimum download speed you are paying for from Local Dial.
You can find this info by checking a Local Dial broadband bill, your Local Dial contract or by contacting Local Dial.
Likely causes of Local Dial’s slow broadband speed
Is it your Local Dial broadband that is slow or could it be your device (laptop/smartphone/PC)?
You need to check how many apps are currently running on your device.
The speed problem may be due to over-utilization of your system resources i.e RAM/memory/CPU and not an issue with Local Dial’s broadband connection.
If you are on a PC then you can use the task manager to check your CPU and Memory usage.
On any other device, you should try restarting the device which should hopefully kill all apps that may be hogging system resources.
Re-run the Local Dial Speed test on your PC and your mobile phone to check how the results compare between the 2 devices.
This should hopefully provide you with more info to work with in terms of if the issue lies with your PC/Smartphone or the Local Dial broadband connection.
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Is your Wi-Fi network the reason for the issues?
The cause of the performance problem may be your Wifi as opposed to the Local Dial broadband connection.
You can rule out the wireless by simply connecting your computer directly into the Local Dial broadband router with an ethernet cable and run the Local Dial Speed checker again.
If the speed test result is better when you’re connected by an ethernet cable, this proves that the problem could be with the Wi-Fi network.
A number of things to investigate:
- Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with the neighbours?
- Is your wireless network signal from the internet router obstructed?
- Does the speed get better when your are stood directly infront of the Local Dial internet router?
Who is connected to my wireless network?
Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How secure is your wireless network password? It may be time to change it.
Neighbours could be using your Wi-Fi network and using up all the Local Dial bandwidth by downloading, uploading or even streaming music or videos on your Local Dial internet connection! Worse still, they could be conducting illegal activities over your Local Dial broadband connection.
There are 3 apps that you can utlise to analyze your Wifi network to see who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- wifi network scanning application WiFi Analyzer
The above apps scan your wireless network and show you a list of the devices connected.
Do I need a Wifi network booster for my Local Dial broadband?
If you find that you have Wifi coverage holes in your property, a Wifi network extender also known as a wireless Booster is the best solution to increase your Wi-Fi signal to cover any black holes.
The wireless network extender simply picks up your existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s coverage.
Position the Wifi booster/extender near where your wireless network signal from your Local Dial broadband router is becoming weaker.
Place it approximately where your Wifi network signal drops down to less than two signal bars. Walk around your home with a smartphone to determine where this location is.
When was the last time you upgraded the Local Dial internet router?
The Local Dial and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves. Ensure that your Local Dial broadband internet router is running on the latest software.
The majority of Local Dial internet routers allow you to carry out the software upgrade by logging on the Local Dial broadband router and simply clicking on a button to perform the update.
If you can’t do this, get in touch with Local Dial and they will be able to perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.
As well as updating the software, if you have had the same hardware for a long time, it may be worth speaking to Local Dial to request for a router upgrade.
Is the cause of the problem outside your property (at the exchange)?
This is probably the most likely reason for Local Dial broadband performance issues in your area and is more common for broadband connections that are delivered via phone lines.
If you’re unsure if this is relevant in your case, you should contact Local Dial who should be able to run the appropriate connection tests to see if there is a issue on the Local Dial internet connection.
Is the issue due to Local Dial broadband congestion?
If you are finding that the Local Dial broadband connection speed in your area is slows down during certain periods e.g over weekends and evenings, it may be because of congestion during peak hours.
You should speak to Local Dial to find out your minimum speed.
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Test your Local Dial broadband connection
After the issue has been fixed either by yourself or Local Dial, retest the broadband connection using at least 2 separate Speedtests to ensure the fault is fixed: