How to troubleshoot London Web internet performance issues

Before starting to troubleshoot the speed of your London Web broadband connection, we recommend that you run a London Web Internet Speed Test to measure your current internet speed.

It is a good idea to also confirm the minimum download speed that you are paying for from London Web.

You can get this info by checking your London Web broadband bill, your London Web contract or by contacting London Web.

Common causes of London Web’s slow broadband performance

Is it your London Web broadband that is running slow or could it be your device (laptop/smartphone/PC)?

You need to check the number of applications are running on your device.

The performance issue may be due to the over-utilization of your device’s resources e.g RAM/CPU and as opposed to an issue with London Web’s broadband connection.

If you are on a PC then you may use the task manager to check your Processor and RAM utilization.

On any other device, you could try rebooting the device which should hopefully terminate all programs that may have been hogging system resources.

Re-run the London Web Speed checker on your computer and your phone to check how the speedtest results differ between the two devices.

This should hopefully give you some info to help determine if the issue lies with your PC/Smartphone or the London Web broadband connection.

• What exactly does the London Web download and upload speed mean?
• Who’s the best Internet Service Provider in the UK?
• 5 tips to speed up your London Web broadband performance
• Simple DNS hack to speed up internet browsing speed on London Web

Is the wireless the cause of the slowness?

The root cause of the performance problem could be your Wi-Fi network and not the London Web broadband internet connection.

You could rule out the wireless by simply connecting your computer directly to the London Web broadband router using an ethernet cable and run the London Web Speedtest again.

If the speed test result is better when you are connected using a network cable, this indicates that the problem may be with your Wi-Fi network.

A number of things to look further into:

• Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with the neighbours?
• Is the Wifi signal from the internet router obstructed?
• Does the speed improve when you’re standing right infront of the London Web broadband router?

Who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured Wifi network? How complex is your Wifi network password? It could be time to change it.

Others could be on your wireless network and using up all the London Web speed by downloading, uploading or even streaming music or videos on your London Web broadband connection! Worse still, they could be conducting illegal activities on your London Web internet connection.

Here are three applications that you can potentially use to analyse your wireless network to see who’s connected:

• Microsoft users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi troubleshooting tool WiFi Analyzer

The above software analyse your Wifi network and produce a list of the connected devices.

• How to see who is on your London Web Wi-Fi network

Do I need a Wi-Fi network booster for my London Web broadband?

If you find that you have Wifi coverage gaps in your property, a Wifi extender also known as a Wifi Booster is the best solution to boost your Wi-Fi signal to cover any coverage holes.

• Best Wi-Fi Signal Boosters

The Wi-Fi network booster picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Place the Wi-Fi network extender where your wireless network signal from the London Web internet router is starting to become weaker.

Place it near where your Wifi network signal is dropping down to two bars. Walk around your property with a smartphone to find where this location is.

When was the last time you upgraded the London Web internet router?

The London Web and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that the London Web broadband internet router is running on the most up-to-date software.

The majority of London Web broadband routers will allow you to perform the software upgrade by simply logging into the London Web broadband router and simply clicking a button to do the upgrade.

If you can’t do this, get in touch with London Web and they will be able to do this for you or guide you through performing the upgrade yourself.

As well as updating the software, if you have had the same router for a long time, it may be worth speaking to London Web to request for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most common cause for London Web broadband performance problems in your home and it’s more common for broadband connections that are delivered using copper phone lines.

If you’re not sure if this is applicable to you, you should contact London Web who should be able to run the relevant line checks to see if there is a issue on the London Web broadband connection.

Is the issue because of London Web broadband congestion?

If you are finding that the London Web broadband connection speed in your area is slows down during certain periods i.e. weekends or evenings, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does London Web have contention?

You should contact London Web to check your minimum speed.

Re-testing your London Web broadband connection

After the issue has been resolved either by yourself or London Web, retest the broadband connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your London Web broadband
  • Check your London Web connection speed using Ookla Offical Speed Test
  • Test your London Web broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker London Web internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting