How to troubleshoot LonsdaleNET broadband performance issues

Before you start troubleshooting the performance of your LonsdaleNET internet connection, we suggest that you run a LonsdaleNET Internet Speedtest to measure your current broadband speed.

You may also want to find out the minimum download speed that you are paying for from LonsdaleNET.

You can get this information by checking your LonsdaleNET broadband bill, your LonsdaleNET contract or by contacting LonsdaleNET.

Possible causes of LonsdaleNET’s slow internet performance

Is it the LonsdaleNET internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The speed issue may be due to over-utilisation of your device’s resources e.g RAM/memory/CPU Processor and as opposed to a problem with LonsdaleNET’s broadband connection.

If you’re on a computer then you may use the task manager to check your CPU and Memory utilization.

On other device, you could try rebooting the device which hopefully will terminate all apps that may have been hogging your systems resources.

Re-run the LonsdaleNET Speedtest on your computer and your mobile to see how the speed test results differ between the 2 devices.

This should hopefully provide you with more information to work with in terms of if the problem lies with your device or the LonsdaleNET broadband connection.

• What does the LonsdaleNET download and upload speed mean?
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Is your wireless network the cause of the issue?

The cause of the performance problem may be your Wifi as opposed to the LonsdaleNET broadband internet connection.

You can rule out the Wi-Fi network by connecting your computer directly to the LonsdaleNET broadband router using an ethernet cable and then run the LonsdaleNET Speed checker again.

If the speed test result is better when you are connected via an ethernet cable, this suggests that the problem may be with your wireless.

A number of things to investigate:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbors?
• Is your Wifi network signal from the internet router obstructed?
• Does your performance get better when you’re stood directly infront of the LonsdaleNET internet router?

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Wifi network? How complex is your Wifi network password? It may be time to change it.

Others could be on your wireless network and eating up all the LonsdaleNET bandwidth by downloading, uploading or even streaming music or videos on your LonsdaleNET broadband connection! Worse than that, they could be carrying out illegal activities over your LonsdaleNET internet connection.

Here are 3 applications that you can potentially use to scan your Wi-Fi network to check who is connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless troubleshooting application WiFi Analyzer

The above applications will scan your Wi-Fi network and display a list of the devices connected.

• How to see who is on your LonsdaleNET Wi-Fi network

Should I get a wireless network booster for my LonsdaleNET broadband?

If you find that there are Wi-Fi coverage gaps in your house, a Wi-Fi network extender also known as a wireless Booster is the best fix to boost your Wifi signal to cover any black spots.

• Cheapest Wireless Signal Extenders

The Wifi booster picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.

Position the wireless extender where your Wifi signal from your LonsdaleNET broadband router is starting to become weaker.

Place it near where your Wifi network signal is dropping down to less than two bars. Walk around your home with a mobile phone to find where this location is.

When did you last upgrade the LonsdaleNET broadband router?

The LonsdaleNET and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Ensure that your LonsdaleNET broadband router is running on the most up to date software.

The majority of LonsdaleNET internet routers allow you to carry out the software upgrade by simply logging on the LonsdaleNET broadband router and simply clicking on a button to do the upgrade.

If you can’t do this, contact LonsdaleNET and they will do this for you or talk you through the process.

In addition to upgrading the software, if you have had the same hardware for a long period, it’s worth speaking to LonsdaleNET to request for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most likely reason for LonsdaleNET broadband performance problems in your area and it’s more common for internet broadband connections that are delivered using copper phone lines.

If you’re unsure if this is relevant in your case, contact LonsdaleNET who will be able to run the relevant connection checks to check if there is a problem on the LonsdaleNET internet connection.

Is it due to LonsdaleNET broadband congestion?

If you are finding that the LonsdaleNET broadband connection speed in your area is slows down during certain times e.g weekends and during the evening, it may be due to congestion during peak hours.

• What’s Broadband Contention Ratio and does LonsdaleNET have contention?

You should contact LonsdaleNET to find out your minimum speed.

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Test your LonsdaleNET internet connection

After the issue has been resolved either by yourself or LonsdaleNET, re-test the broadband connection using  at least two independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed checker to test your LonsdaleNET broadband
  • Test your LonsdaleNET connection speed using Ookla Offical Speed Test
  • Test your LonsdaleNET broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker LonsdaleNET broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting