Troubleshooting Loop Scorpio internet speed issues

Before starting to troubleshoot the performance of your Loop Scorpio internet connection, we suggest that you perform a Loop Scorpio Internet Speed Test to benchmark your current connection speed.

Also find out the guaranteed minimum download speed that you have subscribed to from Loop Scorpio.

You can get this information by checking a Loop Scorpio broadband bill, your Loop Scorpio contract or by contacting Loop Scorpio.

Common causes of Loop Scorpio’s slow broadband speed

Is it your Loop Scorpio broadband that is running slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are running on your device.

The performance problem may be due to over-utilization of your system resources i.e Memory/CPU Processor and not an issue with Loop Scorpio’s internet connection.

If you’re on a laptop then you may use the task manager to check your Processor and Memory utilization.

On other device, you could try rebooting the device which hopefully should shutdown all apps that may have been hogging your systems resources.

Run the Loop Scorpio Speed test on your PC and your mobile to check how the results compare between the 2 devices.

Hopefully this should provide you with some information to work with in terms of if the issue lies with your PC/Smartphone or the Loop Scorpio internet connection.

• What exactly does the Loop Scorpio download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five tips to speed up your Loop Scorpio Internet speed
• DNS tip to improve internet browsing speed on Loop Scorpio

Is your Wi-Fi network the issue?

The root cause of the performance problem may be your wireless and not the Loop Scorpio internet connection.

You could rule out the wireless by connecting your PC directly to the Loop Scorpio broadband router with a network cable and run the Loop Scorpio Speed checker again.

If the speed test result improves when you’re connected by an ethernet cable, this suggests that the issue could be with the Wifi.

Possible things to check:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbors?
• Is the wireless network signal from the internet router obstructed?
• Does your performance improve when your are stood directly in-front of the Loop Scorpio broadband router?

Who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your Wifi network password? It may be time to update it.

Neighbours could be using your Wi-Fi network and using up all your Loop Scorpio bandwidth by downloading, uploading or even streaming music or video over your Loop Scorpio internet connection! Worse than that, they could be carrying out illegal activities on your Loop Scorpio broadband connection.

Here are 3 apps that you can use to analyze your Wi-Fi network to check who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above software will scan your Wifi network and show you a list of the everything on your wifi.

• How to check who’s on your Loop Scorpio wireless network

Should I get a wireless network booster for my Loop Scorpio broadband?

You may find that there are Wi-Fi black holes in your property, a wireless extender also known as a wireless Booster is the best solution to increase your wireless signal to cover any coverage gaps.

• Best Wifi Signal Boosters

The Wifi network booster simply picks up your existing Wifi network signal as it is starting to become weaker and re-transmits the wireless signal to extend it’s reach.

Place the Wi-Fi network booster near where your wireless network signal from the Loop Scorpio broadband router is becoming weaker.

Place it near where your Wi-Fi network signal is dropping down to two bars. Walk around your home with a tablet to try and establish where this is.

https://youtube.com/watch?v=V0axJstY9RY

When did you last upgrade the Loop Scorpio internet router?

The Loop Scorpio and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Ensure that your Loop Scorpio broadband router is running the most up-to-date software.

The majority of Loop Scorpio broadband routers allow you to perform the software upgrade by logging on the Loop Scorpio broadband router and simply clicking on a button to do the update.

If you can’t do this, get in touch with Loop Scorpio and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same router for a long period, it’s worth talking to Loop Scorpio to ask for a hardware upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common cause for Loop Scorpio broadband performance issues in your area and it’s more common with broadband connections that are delivered via copper phone lines.

If you are not sure if this is applicable to you, you should contact Loop Scorpio who will be able to run the relevant line checks to see if there is a fault on the Loop Scorpio broadband connection.

Is the performance issue because of Loop Scorpio broadband congestion?

If you’re finding that the Loop Scorpio internet connection speed in your area is slow during certain periods e.g over weekends or during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Loop Scorpio have contention?

You should speak to Loop Scorpio to check your guaranteed speed.

Test your Loop Scorpio broadband connection

After the fault has been resolved either by yourself or Loop Scorpio, re-test your internet connection using  at least two separate Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed test to test your Loop Scorpio connection
  • Check your Loop Scorpio broadband speed using Ookla Offical Speed Test
  • Test your Loop Scorpio broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Loop Scorpio broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting