Madasafish Broadband Speedtest and troubleshooting

 Madasafish internet Speed test

Click on the “Go” button on the Ookla Speed test to check the speed of your Madasafish broadband connection.

Information on how to fix issues with your Madasafish broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Madasafish broadband internet speed

Madasafish Internet Speedchecker - Slow Internet speedBefore you start troubleshooting the performance of your Madasafish internet connection, you firstly need to run the Madasafish Internet Broadband speedtest and also confirm the exact Upload and Download speed you are paying for.

You can get this info by checking your Madasafish bill or contact Madasafish to confirm this info.

Common causes of Madasafish slow broadband speed

Is it your Madasafish broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Madasafish internet bandwidth.

If you’re on a PC then you may use the task manager to check your processor and RAM utilization.

On any other device you should try restarting the device which should hopefully shut down all apps that may have been running in the background.

Re-run the Madasafish speed checker on your computer and your mobile to see how the speedtest results compare between the two devices.

This should hopefully give you some info to work with in terms of whether the issue lies with your device or the Madasafish broadband connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi connection and not the Madasafish broadband internet connection.

You can rule out the Wifi network being the cause of the issue by connecting your computer directly to the Madasafish broadband router using an ethernet cable and run the Madasafish speed checker again.

If speed improves when you are connected via a network cable then this proves that the issue may be with the Wifi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
  • Could the Wifi network signal from the router be obstructed?
  • Does the performance improve when your are standing directly in-front of the Madasafish broadband or wireless router?
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Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Guest Wifi network?

Neighbors could be using your Wi-Fii network and using up all the Madasafish bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your wireless network to check who’s connected:

Both apps will scan your wireless network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wi-Fi network Booster for my Madasafish broadband?

If you find that you have wireless black holes in your home, then a Wifi extender aka a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi network booster simply picks up your existing Wifi signal as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s reach.

Place the Wi-Fi network booster/extender where your wireless network signal from the Madasafish broadband router is becoming weak.  Approxiametly where your Wifi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Madasafish broadband router?

The Madasafish and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Ensure that the Madasafish broadband router has the most up to date software.

The majority of Madasafish broadband routers will allow you to perform the software upgrade by logging on the Madasafish broadband router and simply clicking a button to do the update.

If you can’t do this, contact Madasafish and they will be able to either do this for you or talk you through how to do it depending on the Madasafish router model you have.

As well as updating the software, if you have had the same hardware for a long time, it’s worth speaking to Madasafish to request for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Madasafish broadband performance issue in your area and it’s more common with broadband connections that are delivered using phone lines.

If you’re not sure if this is applicable to you, you should contact Madasafish who should be able to run the appropriate connection tests to check if there is a problem on the Madasafish internet line.

Is it due to Madasafish Internet congestion?

If you’re finding that the Madasafish internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, it may be because of congestion during peak times.

You should speak to your Madasafish to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Madasafish broadband connection

After the fault has been fixed either by yourself or Madasafish, retest the broadband connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is resolved.

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