Medwave Internet Speed test and troubleshooting

 Medwave broadband Speed test

Simply click on the “Go” button on the Ookla Speed Test to see the internet speed of your Medwave broadband connection.

Information on how to fix issues with your Medwave broadband can be found below the speed test widget.

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Troubleshooting Medwave broadband performance issues

Medwave Internet speed test - Slow broadband speed

Before you start troubleshooting the speed of your Medwave internet connection, we suggest that you perform a Medwave Internet Speedtest to benchmark your current connection speed.

You may also want to find out the minimum download speed you on your broadband package from Medwave.

You can find this information by checking your Medwave broadband bill, your Medwave contract or by contacting Medwave.

Probable causes of Medwave’s slow internet performance

Is it your Medwave internet connection that is running slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many applications are currently running on your device.

The speed issue could be due to over-utilization of your device’s resources e.g RAM/CPU and as opposed to an issue with Medwave’s broadband connection.

If you’re on a computer then you can use the task manager to check your CPU and Memory usage.

On other device, you could try restarting the device which hopefully will terminate all programs that may be using up your device resources.

Re-run the Medwave Speedtest on your personal computer and your mobile phone to see how the results compare between the 2 devices.

Hopefully this should provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Medwave internet connection.

Is your Wifi network the cause of the performance issue?

The cause of the performance issue may be your Wi-Fi network as opposed to the Medwave internet connection.

You could rule out the Wi-Fi network by simply connecting your computer directly into the Medwave broadband router with an ethernet cable and then run the Medwave Speed checker again.

If the result is better when you are connected by a network cable, this shows that the problem may be with the wireless network.

Possible things to look further into:

  • Are the WiFi channels that you’re using for your wireless network (SSID) overlapping with the neighbours?
  • Is the Wifi signal from the wireless router obstructed?
  • Does your performance get better when your are stood right infront of the Medwave wireless router?

Exactly who’s connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How complex is your Wifi network password? It could be time to update it.

Others could be on your Wifi network and using up all your Medwave speed by downloading, uploading or even streaming music or videos over your Medwave broadband connection! Worse still, they could be conducting illegal activities over your Medwave broadband connection.

Medwave wireless Slow

Here are three applications that you can potentially use to analyze your Wi-Fi network to check who is connected:

The above apps will scan your Wifi network and display a list of the everything on your wifi.

Should I get a wireless booster for my Medwave broadband?

You may discover that there are wireless black holes in your property, a Wifi extender aka a Wifi Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.

The Wifi extender picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.

Place the Wi-Fi network booster/extender near the position where your wireless network signal from your Medwave broadband router is becoming weaker.

Position it near where your wireless signal is dropping down to less than two signal bars. Walk around your home with a tablet to try and establish where this location is.

When did you last upgrade the Medwave broadband router?

Medwave ISP router upgrade

The Medwave and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Ensure that your Medwave broadband router is running on the most up-to-date software.

Most Medwave broadband routers allow you to carry out the software update by logging on the Medwave broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with Medwave and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it’s worth talking to Medwave to request for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most common reason for Medwave broadband performance issues in your home and it’s more common with broadband connections that are delivered through phone lines.

If you’re unsure if this is applicable to you, contact Medwave who should be able to run the relevant line checks to see if there is a fault on the Medwave broadband line.

Is the issue because of Medwave Internet congestion?

If you are finding that the Medwave internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, then it may be due to congestion during peak times.

You should speak to Medwave to find out your minimum speed.

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Test your Medwave broadband connection

After the issue has been fixed either by yourself or Medwave, re-test the internet connection using  at least two separate Speedtests to ensure the problem is fixed:

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