Troubleshooting Morespeed internet speed problems

Before you begin troubleshooting the speed of your Morespeed broadband connection, we suggest that you run a Morespeed Broadband Speedtest to measure your current connection speed.

It is also a good idea find out the minimum download speed you on your broadband package from Morespeed.

You can get this information by checking your Morespeed broadband bill, your Morespeed contract or by contacting Morespeed.

Common causes of Morespeed’s slow internet speed

Is it the Morespeed internet connection that is slow or is it your device (PC/laptop/phone)?

You need to consider the number of applications are running on your device.

The performance problem may be due to the over-utilization of your system resources i.e RAM/memory/CPU and as opposed to an issue with Morespeed’s broadband connection.

If you’re on a PC then you can use the task manager to check your CPU and Memory usage.

On other device, you should try restarting the device which hopefully will kill all applications that may have been hogging system resources.

Re-run the Morespeed Speed test on your computer and your phone to see how the speedtest results compare between the two devices.

This should hopefully provide you with more information to help determine if the issue lies with your PC/Smartphone or the Morespeed internet connection.

• What does the Morespeed download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five tips to speed up your Morespeed broadband performance
• DNS tip to improve internet browsing speed on Morespeed

Is your Wi-Fi network the problem?

The cause of the performance problem may be your wireless network as opposed to the Morespeed broadband connection.

You can rule out the Wifi by simply connecting your computer directly into the Morespeed broadband router with a network cable and run the Morespeed Speedtest again.

If the performance is better when you’re connected via a network cable, this suggests that the issue could be with your wireless network.

A few other things to investigate:

• Are the WiFi channels that you are using for your Wifi network network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the broadband router obstructed?
• Does your speed improve when you’re stood right infront of the Morespeed broadband router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been hacked? Do you have an open wireless network? How strong is your Wifi network password? It could be time to update it.

Others could be on your wireless network and eating up all your Morespeed bandwidth by downloading, uploading or even streaming music or videos over your Morespeed internet connection! Worse than that, they could be conducting illegal activities on your Morespeed internet connection.

There are 3 applications that you can potentially utlise to analyse your Wi-Fi network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi troubleshooting application WiFi Analyzer

The above applications will scan your wireless network and display a list of the connected devices.

• How to check who is on your Morespeed wireless network

Do I need a Wifi network booster for my Morespeed broadband?

If you discover that there are Wifi black holes at your property, a wireless network extender also known as a Wifi Booster may be the best fix to increase your Wi-Fi signal to cover any black spots.

• Cheapest Wireless Signal Extenders

The Wi-Fi network extender picks up your existing Wifi signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s coverage.

Place the Wifi booster/extender where your wireless signal from your Morespeed broadband router is becoming weaker.

Position it near where your Wi-Fi network signal drops down to two signal bars. Walk around your property with a mobile phone to find where this is.

When was the last time you upgraded the Morespeed broadband router?

The Morespeed and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves.  Always ensure that the Morespeed broadband router is running the most up-to-date software.

The majority of Morespeed broadband routers will allow you to perform the software update by simply logging on the Morespeed broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, get in touch with Morespeed and they will do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same hardware for a long period, it may be worth speaking to Morespeed to request for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely reason for Morespeed broadband performance problems in your property and is more common for broadband connections that are delivered using phone lines.

If you’re unsure if this is applicable to you, contact Morespeed who will be able to carry out the appropriate connection tests to check if there is a issue on the Morespeed broadband connection.

Is the issue because of Morespeed broadband congestion?

If you’re finding that the Morespeed broadband connection speed in your area is slows down during certain periods i.e. weekends or during the evening, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Morespeed have contention?

You should contact Morespeed to check your minimum speed.

Test your Morespeed broadband connection

After the fault has been resolved either by yourself or Morespeed, re-test the internet connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed checker to test your Morespeed broadband
  • Check your Morespeed internet speed using Ookla Offical Speed Test
  • Test your Morespeed broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Morespeed internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting