MyFreeISP internet Speed test
Simply click on the “Go” button below on the Ookla Speed Test to test the broadband speed of your MyFreeISP broadband connection.
Details on how to fix problems with your MyFreeISP internet connection can be found below.
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How to troubleshoot MyFreeISP broadband performance issues
Before starting to troubleshoot the speed of your MyFreeISP broadband connection, we recommend that you run a MyFreeISP Internet Speedtest to confirm your current broadband speed.
It is a good idea to also find out the guaranteed minimum download speed that you on your broadband package from MyFreeISP.
You can find this info by checking a MyFreeISP broadband bill, your MyFreeISP contract or by contacting MyFreeISP.
Probable causes of MyFreeISP’s slow broadband speed
Is it your MyFreeISP broadband that is running slow or could it be your device (PC/laptop/phone)?
You need to check how many apps are currently running on your device.
The speed problem may be due to the over-utilization of your device’s resources i.e RAM/CPU Processor and as opposed to an issue with MyFreeISP’s broadband connection.
If you’re on a PC then you may use the task manager to check your Processor and RAM usage.
On any other device, you could try restarting the device which hopefully should shut down all apps that may have been hogging your systems resources.
Run the MyFreeISP Speed checker on your computer and your phone to see how the speed test results differ between the 2 devices.
This should hopefully provide you with some information to work with in terms of whether the issue lies with your PC/Smartphone or the MyFreeISP broadband connection.
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Is your Wi-Fi network the problem?
The root cause of the performance problem could be your Wifi as opposed to the MyFreeISP broadband connection.
You can rule out the wireless network by connecting your PC directly to the MyFreeISP broadband router with an ethernet cable and run the MyFreeISP Speed test again.
If the speed test result improves when you are connected by an ethernet cable, this proves that the issue could be with your Wifi network.
A few other things to check:
- Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the internet router obstructed?
- Does your performance get better when your are standing right in-front of the MyFreeISP internet router?
Who is connected to my Wi-Fi network?
Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How complex is your wireless network password? It may be time to change it.
Neighbours could be using your wireless network and using up all your MyFreeISP bandwidth by downloading, uploading or even streaming music or video on your MyFreeISP broadband connection! Worse than that, they could be carrying out illegal activities using your MyFreeISP internet connection.
Here are three apps to utlise to analyse your Wifi network to check who is connected:
- Microsoft users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above applications scan your Wifi network and show you a list of the devices connected.
Do I need a wireless network booster for my MyFreeISP broadband?
You may discover that you have Wi-Fi black holes at your home, a wireless network extender also known as a Wi-Fi Booster may be the best fix to increase your Wifi signal to cover any coverage holes.
The Wifi extender picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s reach.
Place the wireless extender near where your Wifi network signal from your MyFreeISP internet router is becoming weaker.
Place it near where your Wifi network signal drops down to less than two signal bars. Walk around your home with a tablet to try and establish where this is.
When was the last time you upgraded the MyFreeISP broadband router?
The MyFreeISP and broadband infrastructure, in general, are frequently updated to support new features and improve performance as technology evolves. Ensure that your MyFreeISP internet router is running on the most up to date software.
The majority of MyFreeISP broadband routers allow you to perform the software upgrade by logging on the MyFreeISP broadband router and simply clicking a button to start the upgrade.
If you can’t do this, get in touch with MyFreeISP and they will be able to do this for you or talk you through the process.
As well as updating the software, if you have had the same hardware for a long time, it may be worth speaking to MyFreeISP to request for a router upgrade.
Is the cause of the problem external to your home (at the exchange)?
This is probably the most common reason for MyFreeISP broadband performance issues in your home and it’s more common for internet broadband connections that are delivered through phone lines.
If you’re unsure if this is applicable to you, you should contact MyFreeISP who should be able to conduct the appropriate connection checks to see if there is a fault on the MyFreeISP internet line.
Is the performance issue because of MyFreeISP broadband congestion?
If you’re finding that the MyFreeISP internet connection speed in your area is slows down during certain periods e.g weekends or during the evening, it may be due to congestion during peak times.
You should speak to MyFreeISP to find out your guaranteed speed.
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Test your MyFreeISP broadband connection
After the fault has been resolved either by yourself or MyFreeISP, re-test your internet connection using at least 2 separate Speedtests to ensure the problem is fixed: