Troubleshooting Name internet performance issues

Before you start troubleshooting the speed of your Name internet connection, we suggest that you perform a Name Broadband Speedtest to benchmark your current internet speed.

You may also want to find out the guaranteed minimum download speed that you on your broadband package from Name.

You can get this information by checking your Name broadband bill, your Name contract or by contacting Name.

Probable causes of Name’s slow broadband performance

Is it your Name broadband that is slow or is it your device (laptop/smartphone/PC)?

You may need to check how many apps are running on your device.

The performance problem could be due to over-utilization of your system resources e.g RAM/CPU and not a problem with Name’s broadband connection.

If you are on a computer then you may use the task manager to check your Processor and Memory utilisation.

On other device, you could try restarting the device which hopefully will kill all apps that may have been hogging system resources.

Re-run the Name Speed checker on your PC and your phone to see how the results differ between the 2 devices.

This should hopefully provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Name internet connection.

• What does the Name download and upload speed mean?
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• 5 ways to speed up your Name broadband performance
• DNS tip to speed up internet browsing speed on Name

Is your wireless network the reason for the issues?

The root cause of the performance problem could be your wireless and not the Name broadband internet connection.

You can rule out the wireless network by connecting your computer directly to the Name broadband router with a network cable and then run the Name Speedtest again.

If the speed test result is better when you’re connected via an ethernet cable, this proves that the problem may be with the Wifi network.

A number of things to look further into:

• Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the internet router obstructed?
• Does your speed get better when your are stood directly in-front of the Name wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wi-Fi network? How strong is your Wifi network password? It could be time to change it.

Others could be using your Wifi network and using up all the Name bandwidth by downloading, uploading or even streaming music or videos over your Name internet connection! Worse than that, they may be carrying out illegal activities using your Name internet connection.

Here are three applications that you can use to analyse your wireless network to check who is connected:

• Microsoft users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• Wireless troubleshooting tool WiFi Analyzer

The above applications scan your wireless network and produce a list of the everything on your wifi.

• How to see who’s on your Name Wi-Fi network

Should I get a wireless booster for my Name broadband?

If you discover that you have Wi-Fi black holes at your property, a Wi-Fi network extender also known as a Wifi Booster may be the best fix to boost your Wi-Fi signal to cover any coverage holes.

• Cheapest Wifi Signal Boosters

The Wifi booster picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the wireless signal to extend it’s coverage.

Place the wireless extender near the position where your Wifi signal from your Name internet router is becoming weaker.

Place it near where your wireless signal drops down to 2 bars. Walk around your property with a mobile phone to find where this is.

When was the last time you upgraded the Name broadband router?

The Name and broadband infrastructure, in general, are frequently upgraded to provide new features and improve performance as technology evolves.  Ensure that your Name broadband router is running the most up to date software.

The majority of Name broadband routers allow you to perform the software update by logging on the Name broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, get in touch with Name and they will do this for you or talk you through the process.

In addition to updating the software, if you have had the same hardware for a long time, it may be worth speaking to Name to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most common cause for Name broadband performance issues in your area and is more common for internet broadband connections that are delivered via copper phone lines.

If you are unsure if this is relevant in your case, contact Name who should be able to conduct the appropriate connection tests to check if there is a problem on the Name internet line.

Is the issue due to Name Internet congestion?

If you are finding that the Name internet connection speed in your area is slow during certain times i.e. weekends and during the evening, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Name have contention?

You should speak to Name to check your guaranteed speed.

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Re-testing your Name broadband connection

After the issue has been resolved either by yourself or Name, re-test the internet connection using  at least two separate Speedtests to ensure the problem is resolved:

• • How to the ookla internet broadband speed checker to test your Name broadband
  • Test your Name broadband speed using Ookla Offical Speed Test
  • Test your Name internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Name broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting