Name Broadband Speedtest and troubleshooting

 Name internet Speed Checker

Click on the “Go” button on the Ookla Speed Check to confirm the broadband speed of your Name broadband connection.

Details on how to fix issues with your Name broadband can be found below the speed test widget.

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Troubleshooting Name internet speed issues

Name Internet speed test - Slow broadband speed

Before you begin troubleshooting the performance of your Name internet connection, we recommend that you run a Name Internet Speedtest to confirm your current broadband speed.

Also find out the guaranteed minimum download speed you have subscribed to from Name.

You can get this information by checking your Name broadband bill, your Name contract or by contacting Name.

Likely causes of Name’s slow broadband performance

Is it your Name internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to check the number of applications are currently running on your device.

The speed problem may be due to over-utilization of your device’s resources i.e RAM/CPU and as opposed to a problem with Name’s internet connection.

If you’re on a PC then you can use the task manager to check your Processor and RAM usage.

On other device, you could try restarting the device which hopefully should shutdown all applications that may be hogging your device resources.

Run the Name Speed test on your computer and your mobile phone to check how the speed test results differ between the two devices.

Hopefully this should give you more information to help determine if the problem is with your PC/Smartphone or the Name broadband connection.

Is the Wifi network the cause of the slowness?

The cause of the performance problem may be your Wi-Fi network as opposed to the Name broadband connection.

You can rule out the Wi-Fi network by connecting your PC directly to the Name broadband router with a network cable and run the Name Speed checker again.

If the result improves when you’re connected using an ethernet cable, this suggests that the problem could be with your wireless network.

A few other things to look further into:

  • Are the Wireless channels that you’re using for your wireless network (SSID) overlapping with your neighbors?
  • Is your wireless network signal from the broadband router obstructed?
  • Does the speed get better when you’re standing right infront of the Name broadband router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured wireless network? How complex is your wireless network password? It could be time to update it.

Neighbours could be using your Wi-Fi network and using up all your Name bandwidth by downloading, uploading or even streaming music or video over your Name internet connection! Worse than that, they may be carrying out illegal activities on your Name broadband connection.

Name WiFi not working

Here are 3 applications that you can use to analyse your Wi-Fi network to see who is connected:

The above applications scan your wireless network and show you a list of the everything on your wifi.

Do I need a Wifi network booster for my Name broadband?

You may find that you have Wi-Fi black holes in your house, a wireless extender also known as a Wifi Booster is the best fix to boost your Wi-Fi signal to cover any coverage gaps.

The Wi-Fi network booster simply picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless signal to increase it’s coverage.

Position the Wi-Fi network extender where your wireless signal from the Name broadband router is starting to become weaker.

Position it approximately where your wireless signal drops down to less than 2 signal bars. Walk around your house with a mobile phone to try and establish where this location is.

When did you last upgrade the Name broadband router?

Name router upgrade

The Name and broadband infrastructure, in general, are frequently upgraded to support new features and improve performance as technology evolves.  Ensure that your Name broadband router is running the most up-to-date software.

The majority of Name broadband routers will allow you to carry out the software upgrade by logging on the Name broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Name and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.

In addition to updating the software, if you have had the same hardware for a long period, it is worth speaking to Name to ask for a router upgrade.

Is the root cause of the issue outside your property (at the exchange)?

This is probably the most likely cause for Name broadband performance problems in your home and it’s more common for broadband connections that are delivered through phone lines.

If you are not sure if this is applicable to you, contact Name who should be able to conduct the appropriate connection checks to check if there is a fault on the Name broadband line.

Is the performance issue because of Name broadband congestion?

If you are finding that the Name broadband connection speed in your area is slow during certain times i.e. weekends and evenings, then it may be because of congestion during peak hours.

You should contact Name to find out your guaranteed speed.

Find Best Alternatives to Name Broadband

 

Re-testing your Name internet connection

After the fault has been resolved either by yourself or Name, re-test your internet connection using  at least two separate Speedtests to ensure the issue is resolved:


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