How to troubleshoot Name internet speed issues

Before you start troubleshooting the performance of your Name internet connection, we suggest that you run a Name Broadband Speedtest to confirm your current internet speed.

It is also a good idea find out the minimum download speed that you have subscribed to from Name.

You can get this information by checking a Name broadband bill, your Name contract or by contacting Name.

Common causes of Name’s slow internet performance

Is it your Name internet connection that is slow or could it be your device (laptop/smartphone/PC)?

You may need to check the number of applications are running on your device.

The performance problem could be due to over-utilization of your system resources i.e RAM/CPU and not a problem with Name’s broadband connection.

If you’re on a laptop then you can use the task manager to check your Processor and Memory utilization.

On other device, you could try rebooting the device which hopefully should terminate all apps that may be using up system resources.

Re-run the Name Speedtest on your personal computer and your mobile phone to see how the results differ between the two devices.

This should hopefully give you more information to work with in terms of whether the issue is with your PC/Smartphone or the Name internet connection.

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Is your Wifi network the cause of the slowness?

The root cause of the performance issue could be your wireless and not the Name broadband connection.

You can rule out the Wi-Fi network by simply connecting your computer directly to the Name broadband router using an ethernet cable and then run the Name Speed checker again.

If the speed test result improves when you are connected via a network cable, this proves that the problem may be with the wireless.

A number of things to look further into:

• Are the Wireless channels that you are using for your wireless network network (SSID) overlapping with your neighbors?
• Is your Wi-Fi network signal from the wireless router obstructed?
• Does the performance improve when your are stood right in-front of the Name internet router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Wi-Fi network? How complex is your Wifi network password? It could be time to update it.

Others could be on your Wi-Fi network and eating up all your Name speed by downloading, uploading or even streaming music or video on your Name broadband connection! Worse than that, they may be conducting illegal activities on your Name broadband connection.

There are 3 apps that you can potentially utlise to analyse your Wi-Fi network to check who is connected:

• Windows users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• WiFi scanning application WiFi Analyzer

The above applications will scan your wireless network and produce a list of the everything on your wifi.

• How to see who’s on your Name wireless network

Should I get a Wifi booster for my Name broadband?

You may discover that you have wireless coverage holes in your house, a wireless extender aka a Wi-Fi Booster may be the best solution to increase your Wifi signal to cover any coverage gaps.

• Cheapest Wireless Signal Boosters

The wireless network extender simply picks up the existing wireless network signal as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.

Place the Wifi booster/extender where your Wi-Fi network signal from the Name broadband router is starting to become weaker.

Position it near where your wireless signal is dropping down to less than two bars. Walk around your property with a mobile phone to find where this location is.

When was the last time you upgraded the Name broadband router?

The Name and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that your Name broadband router is running on the latest software.

The majority of Name internet routers will allow you to carry out the software upgrade by simply logging on the Name broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Name and they will be able to do this for you or alternatively, talk you through the process.

As well as upgrading the software, if you have had the same router for a long time, it is worth talking to Name to request for a router upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common reason for Name broadband performance issues in your property and is more common for internet broadband connections that are delivered using copper phone lines.

If you’re not sure if this is relevant in your case, contact Name who will be able to run the relevant connection checks to see if there is a issue on the Name internet line.

Is the performance issue due to Name Internet congestion?

If you are finding that the Name internet connection speed in your area is slow during certain times i.e. weekends and evenings, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Name have contention?

You should speak to Name to find out your guaranteed speed.

Test your Name internet connection

After the fault has been fixed either by yourself or Name, re-test the internet connection using  at least two separate Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Name broadband
  • Test your Name connection speed using Ookla Offical Speed Test
  • Test your Name internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Name broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting