Namesco Internet Speed test and troubleshooting
Namesco internet Speed test
Click on the “Go” button on the Ookla Speed Checker to check the internet speed of your Namesco internet connection.
Information on how to troubleshoot issues with your Namesco broadband can be found below the Ookla Speed checker widget.
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Troubleshooting Namesco internet performance problems
Before you begin troubleshooting the performance of your Namesco broadband connection, we suggest that you perform a Namesco Internet Speedtest to measure your current broadband speed.
It is also a good idea find out the guaranteed minimum download speed that you have subscribed to from Namesco.
You can find this information by checking a Namesco broadband bill, your Namesco contract or by contacting Namesco.
Possible causes of Namesco’s slow internet speed
Is it your Namesco internet connection that is running slow or is it your device (laptop/smartphone/PC)?
You need to check the number of apps are running on your device.
The performance problem may be due to the over-utilisation of your system resources i.e RAM/memory/CPU and not an issue with Namesco’s broadband connection.
If you are on a laptop then you can use the task manager to see your Processor and RAM utilization.
On other device, you could try restarting the device which hopefully will kill all programs that may be hogging your device resources.
Re-run the Namesco Speedtest on your PC and your phone to check how the results differ between the 2 devices.
Hopefully this should give you some information to work with in terms of whether the issue is with your PC/Smartphone or the Namesco broadband connection.
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Is the Wifi network the reason for the issues?
The cause of the performance problem could be your Wifi network as opposed to the Namesco broadband connection.
You could rule out the Wifi network by simply connecting your computer directly into the Namesco broadband router with a network cable and then run the Namesco Speed test again.
If the speed improves when you’re connected by an ethernet cable, this proves that the problem could be with the wireless network.
A few other things to check:
- Are the WiFi channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
- Is your Wifi signal from the broadband router obstructed?
- Does your speed improve when you’re standing directly infront of the Namesco wireless router?
Exactly who’s connected to my Wifi network?
Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How complex is your wireless network password? It may be time to update it.
Neighbors could be using your wireless network and using up all your Namesco bandwidth by downloading, uploading or even streaming music or videos on your Namesco internet connection! Worse than that, they could be carrying out illegal activities over your Namesco broadband connection.
There are 3 apps that you can potentially utlise to analyse your wireless network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- WiFi troubleshooting application WiFi Analyzer
The above applications analyse your Wi-Fi network and produce a list of the connected devices.
Do I need a Wifi network booster for my Namesco broadband?
If you find that you have Wi-Fi coverage gaps in your home, a wireless network extender aka a Wi-Fi Booster may be the best solution to boost your Wifi signal to cover any coverage holes.
The Wi-Fi network extender simply picks up your existing wireless signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s coverage.
Position the Wi-Fi network booster/extender near where your Wifi network signal from your Namesco broadband router is starting to become weaker.
Place it near where your Wi-Fi network signal drops down to 2 signal bars. Walk around your house with a smartphone to try and establish where this is.
When did you last upgrade the Namesco internet router?
The Namesco and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves. Ensure that the Namesco broadband internet router is running on the most up-to-date software.
Most Namesco internet routers will allow you to carry out the software update by logging on the Namesco broadband router and simply clicking a button to perform the update.
If you cannot do this, contact Namesco and they will do this for you or alternatively, guide you through performing the upgrade yourself.
As well as upgrading the software, if you have had router for a long period, it’s worth speaking to Namesco to ask for a hardware upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most likely reason for Namesco broadband performance problems in your property and is more common for internet broadband connections that are delivered using copper phone lines.
If you are unsure if this is relevant in your case, you should contact Namesco who will be able to carry out the appropriate line checks to see if there is a issue on the Namesco broadband connection.
Is the performance issue due to Namesco Internet congestion?
If you’re finding that the Namesco internet connection speed in your area is slow during certain times i.e. over weekends and during the evening, it may be because of congestion during peak times.
You should speak to Namesco to check your guaranteed speed.
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Re-testing your Namesco internet connection
After the problem has been fixed either by yourself or Namesco, retest the broadband connection using at least 2 separate Speedtests to ensure the fault is resolved: