Troubleshooting Namesco broadband performance problems

Before starting to troubleshoot the speed of your Namesco broadband connection, we recommend that you run a Namesco Internet Speed Test to benchmark your current connection speed.

Also find out the minimum download speed you are paying for from Namesco.

You can get this information by checking a Namesco broadband bill, your Namesco contract or by contacting Namesco.

Possible causes of Namesco’s slow internet speed

Is it your Namesco broadband that is slow or is it your device (laptop/smartphone/PC)?

You need to check the number of apps are running on your device.

The speed issue could be due to over-utilization of your system resources i.e RAM/memory/CPU Processor and as opposed to a problem with Namesco’s broadband connection.

If you are on a laptop then you can use the task manager to check your CPU and RAM utilization.

On any other device, you should try restarting the device which should hopefully terminate all programs that may have been using up system resources.

Run the Namesco Speedtest on your computer and your mobile phone to see how the speedtest results differ between the 2 devices.

Hopefully this should provide you with more info to work with in terms of whether the issue lies with your PC/Smartphone or the Namesco internet connection.

• What does the Namesco download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five tips to speed up your Namesco Internet speed
• Simple DNS hack to speed up internet browsing speed on Namesco

Is your Wi-Fi network the reason for the issues?

The cause of the performance issue could be your wireless as opposed to the Namesco internet connection.

You could rule out the wireless network by connecting your PC directly into the Namesco broadband router with an ethernet cable and run the Namesco Speedtest again.

If the speed checker result is better when you are connected via a network cable, this indicates that the problem could be with the Wi-Fi network.

A number of things to investigate:

• Are the WiFi channels that you’re using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is your Wi-Fi network signal from the wireless router obstructed?
• Does the speed improve when your are stood directly infront of the Namesco internet router?

Who’s connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It may be time to update it.

Neighbors could be using your Wifi network and using up all the Namesco speed by downloading, uploading or even streaming music or video over your Namesco broadband connection! Worse than that, they may be conducting illegal activities over your Namesco internet connection.

Here are three apps that you can use to analyse your wireless network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• WiFi scanning tool WiFi Analyzer

The above apps scan your Wifi network and show you a list of the connected devices.

• How to see who’s on your Namesco wireless network

Do I need a wireless booster for my Namesco broadband?

If you discover that there are Wi-Fi black spots in your property, a wireless network extender aka a Wifi Booster is the best solution to strengthen your wireless signal to cover any black holes.

• Best Wireless Signal Boosters

The Wi-Fi network booster picks up the existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the wireless network signal to extend it’s reach.

Position the wireless booster/extender near the position where your Wi-Fi network signal from your Namesco internet router is becoming weaker.

Position it approximately where your wireless network signal is dropping down to two bars. Walk around your house with a smartphone to find where this is.

When did you last upgrade the Namesco broadband router?

The Namesco and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that your Namesco broadband internet router is running the most up-to-date software.

Most Namesco internet routers will allow you to perform the software update by logging on the Namesco broadband router and simply clicking on a button to perform the upgrade.

If you can’t do this, contact Namesco and they will be able to perform the upgrade for you or guide you through the process.

In addition to updating the software, if you have had router for a long period, it is worth talking to Namesco to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely reason for Namesco broadband performance issues in your property and is more common for internet broadband connections that are delivered using phone lines.

If you are unsure if this is relevant in your case, you should contact Namesco who should be able to run the relevant connection tests to see if there is a issue on the Namesco internet connection.

Is it due to Namesco Internet congestion?

If you’re finding that the Namesco internet connection speed in your area is slow during certain periods e.g weekends and during the evening, it may be due to congestion during peak hours.

• What is Broadband Contention Ratio and does Namesco have contention?

You should speak to Namesco to check your minimum speed.

Re-testing your Namesco internet connection

After the problem has been fixed either by yourself or Namesco, retest the broadband connection using  at least 2 independent Speedtests to ensure the issue is resolved:

• • How to the ookla internet broadband speed checker to test your Namesco connection
  • Check your Namesco connection speed using Ookla Offical Speed Test
  • Test your Namesco internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Namesco internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting