Norfolk Internet broadband Speed test

Click on the “Go” button on the Ookla Speed Check to test the internet speed of your Norfolk Internet broadband connection.

Information on how to fix problems with your Norfolk Internet internet connection can be found below the Ookla Speed test widget.

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Troubleshooting Norfolk Internet internet performance issues

Before you begin troubleshooting the speed of your Norfolk Internet internet connection, we recommend that you run a Norfolk Internet Broadband Speedtest to measure your current internet speed.

It is a good idea to also confirm the guaranteed minimum download speed you are paying for from Norfolk Internet.

You can get this info by checking your Norfolk Internet broadband bill, your Norfolk Internet contract or by contacting Norfolk Internet.

Possible causes of Norfolk Internet’s slow internet speed

Is it your Norfolk Internet broadband that is slow or could it be your device (PC/laptop/phone)?

You may need to check how many applications are currently running on your device.

The speed problem may be due to over-utilisation of your device’s resources e.g RAM/memory/CPU Processor and as opposed to an issue with Norfolk Internet’s internet connection.

If you’re on a computer then you may use the task manager to check your CPU and RAM utilization.

On any other device, you could try rebooting the device which hopefully should kill all programs that may be using up your device resources.

Run the Norfolk Internet Speed checker on your personal computer and your mobile phone to see how the speedtest results compare between the two devices.

Hopefully this should give you some info to work with in terms of if the issue lies with your device or the Norfolk Internet broadband connection.

Is the Wi-Fi network the cause of the performance issue?

The cause of the performance problem may be your Wi-Fi network and not the Norfolk Internet broadband connection.

You can rule out the Wifi by simply connecting your PC directly into the Norfolk Internet broadband router with an ethernet cable and then run the Norfolk Internet Speed test again.

If the performance is better when you’re connected by a network cable, this proves that the problem may be with your Wifi network.

A few other things to check:

Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
Is the Wifi signal from the internet router obstructed?
Does your speed get better when you’re stood right infront of the Norfolk Internet wireless router?

Who’s connected to my Wi-Fi network?

Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How secure is your wireless network password? It may be time to update it.

Neighbors could be on your Wi-Fi network and using up all your Norfolk Internet bandwidth by downloading, uploading or even streaming music or video on your Norfolk Internet internet connection! Worse than that, they may be carrying out illegal activities over your Norfolk Internet broadband connection.

Here are 3 apps that you can use to analyze your Wi-Fi network to see who is connected:

Microsoft Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
WiFi scanning tool WiFi Analyzer

The above apps will scan your Wifi network and display a list of the connected devices.

How to check who’s on your Norfolk Internet Wifi network

Should I get a wireless network booster for my Norfolk Internet broadband?

You may find that you have wireless black holes in your home, a wireless extender also known as a Wi-Fi Booster is the best fix to increase your Wifi signal to cover any coverage gaps.

Cheapest Wireless Signal Boosters

The Wifi booster picks up the existing wireless signal just as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.

Place the wireless booster/extender near the position where your Wi-Fi network signal from the Norfolk Internet internet router is starting to become weaker.

Place it approximately where your wireless signal is dropping down to less than two bars. Walk around your house with a tablet to find where this is.

When did you last upgrade the Norfolk Internet broadband router?

The Norfolk Internet and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Ensure that the Norfolk Internet broadband router is running the most up to date software.

Most Norfolk Internet broadband routers allow you to perform the software update by logging into the Norfolk Internet broadband router and simply clicking on a button to perform the update.

If you cannot do this, contact Norfolk Internet and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

As well as upgrading the software, if you have had hardware for a long period, it may be worth speaking to Norfolk Internet to ask for a hardware upgrade.

Is the root cause of the issue external to your home (at the exchange)?

This is probably the most likely reason for Norfolk Internet broadband performance problems in your property and it’s more common for internet broadband connections that are delivered through copper phone lines.

If you’re not sure if this is relevant in your case, contact Norfolk Internet who will be able to carry out the relevant line checks to check if there is a problem on the Norfolk Internet broadband connection.

Is the issue because of Norfolk Internet broadband congestion?

If you’re finding that the Norfolk Internet broadband connection speed in your area is slow during certain times i.e. weekends or during the evening, then it may be due to congestion during peak hours.

What is Broadband Contention Ratio and does Norfolk Internet have contention?

You should speak to Norfolk Internet to find out your minimum speed.

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Test your Norfolk Internet internet connection

After the problem has been fixed either by yourself or Norfolk Internet, re-test your internet connection using at least 2 independent Speedtests to ensure the fault is fixed: