Norfolk Internet Internet Speed Checker and troubleshooting

 Norfolk Internet internet Speed Checker

Click on the “Go” button on the Ookla Speed Checker to test the speed of your Norfolk Internet broadband connection.

Information on how to troubleshoot issues with your Norfolk Internet broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Norfolk Internet broadband internet speed

Norfolk Internet Internet speedtest - Slow Internet speedBefore you start troubleshooting the performance of your Norfolk Internet internet connection, you need to run the Norfolk Internet Internet Broadband Speed Test and also confirm the exact Upload and Download speed you have subscribed to.

You can get this info by checking a Norfolk Internet bill or contact Norfolk Internet to confirm this info.

Possible causes of Norfolk Internet slow broadband speed

Is it the Norfolk Internet broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many applications are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Norfolk Internet internet bandwidth.

If you are on a PC then you can use the task manager to check your CPU and memory utilisation.

On any other device you could try restarting the device which should hopefully shutdown all applications that may have been running in the background.

Re-run the Norfolk Internet speed checker on your personal computer and your phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some information to work with in terms of if the issue lies with your device or the Norfolk Internet internet connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi connection and not the Norfolk Internet broadband internet connection.

You could rule out the Wifi network network being the cause of the issue by connecting your PC directly into the Norfolk Internet broadband router using a network cable and run the Norfolk Internet speedtest again.

If performance improves when you are connected by a network cable then this proves that the problem could be with your Wifi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your Wifi network (SSID) overlapping with the neighbors?
  • Could the Wifi signal from the router be obstructed?
  • Does the performance improve when your are stood directly in-front of the Norfolk Internet broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an open Guest Wi-Fi network?

Neighbors could be using your wirelessi network and eating up all your Norfolk Internet bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all lead to your connection.

There are 2 applications that you can use to scan your Wifi network to check who is connected:

Both apps will scan your wireless network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless Booster for my Norfolk Internet broadband?

If you find that you have Wifi black holes in your house, then a Wifi extender also know as a wireless Booster is the fix to boost your signal. They are readily available online from around £15.

The Wifi network booster simply picks up the existing Wifi signal just as it is starting to become weak and then re-transmits the Wi-Fi network signal at a more stronger rate to extend it’s reach.

Place the Wifi booster/extender where your wireless signal from the Norfolk Internet broadband router is becoming weak.  Approxiametly where your wireless network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Norfolk Internet broadband router?

The Norfolk Internet and openreach infrastructure is constantly being upgraded to support new features (some end user facing and others internal).  Ensure that your Norfolk Internet broadband router has the most up to date software.

Most Norfolk Internet broadband routers will allow you to perform the software upgrade by logging into the Norfolk Internet broadband router and simply clicking a button to do the update.

If you can’t do this, contact Norfolk Internet and they are able to either do this for you or guide you through how to do it depending on the Norfolk Internet router model you have.

As well as upgrading the software, if you have had the same hardware for a long time, it’s worth talking to Norfolk Internet to request for a router upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Norfolk Internet broadband performance problem in your home and is more common for broadband connections that are delivered via phone lines.

If you are unsure if this is relevant in your case, you should contact Norfolk Internet who should be able to carry out the appropriate line checks to check if there is a issue on the Norfolk Internet broadband line.

Is it due to Norfolk Internet Internet congestion?

If you’re finding that the Norfolk Internet internet connection speed in your area is slow during certain times e.g weekends and evenings, then it may be due to congestion during peak times.

You should speak to your Norfolk Internet to find out if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Norfolk Internet internet connection

After the issue has been fixed either by yourself or Norfolk Internet, retest your internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the fault is fixed.

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