How to troubleshoot Norfolk Internet broadband performance issues

Before you start troubleshooting the performance of your Norfolk Internet internet connection, we recommend that you run a Norfolk Internet Broadband Speed Test to measure your current connection speed.

It is a good idea to also confirm the minimum download speed that you have subscribed to from Norfolk Internet.

You can get this info by checking a Norfolk Internet broadband bill, your Norfolk Internet contract or by contacting Norfolk Internet.

Probable causes of Norfolk Internet’s slow internet performance

Is it your Norfolk Internet broadband that is running slow or could it be your device (PC/laptop/phone)?

You may need to consider how many apps are currently running on your device.

The performance issue could be due to the over-utilization of your device’s resources i.e RAM/memory/CPU Processor and not a problem with Norfolk Internet’s broadband connection.

If you are on a computer then you may use the task manager to see your CPU and RAM usage.

On other device, you could try rebooting the device which hopefully will kill all applications that may have been hogging your device resources.

Re-run the Norfolk Internet Speedtest on your personal computer and your phone to see how the speed test results differ between the 2 devices.

This should hopefully provide you with some information to work with in terms of if the problem lies with your PC/Smartphone or the Norfolk Internet broadband connection.

• What does the Norfolk Internet download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• 5 ways to improve your Norfolk Internet Internet performance
• DNS tip to speed up internet browsing speed on Norfolk Internet

Is your wireless the cause of the slowness?

The root cause of the performance issue may be your wireless as opposed to the Norfolk Internet broadband internet connection.

You could rule out the wireless network by connecting your PC directly into the Norfolk Internet broadband router with a network cable and then run the Norfolk Internet Speed test again.

If the speed test result is better when you are connected via a network cable, this suggests that the problem could be with your internal wireless network.

A few other things to look further into:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
• Is your Wifi network signal from the internet router obstructed?
• Does the speed improve when you’re stood directly infront of the Norfolk Internet wireless router?

Who is connected to my wireless network?

Have you checked that your wireless network password has not been hacked? Do you have an un-secured Wifi network? How secure is your Wifi network password? It may be time to update it.

Neighbors could be on your wireless network and using up all your Norfolk Internet bandwidth by downloading, uploading or even streaming music or video over your Norfolk Internet broadband connection! Worse still, they could be conducting illegal activities using your Norfolk Internet broadband connection.

Here are three applications that you can potentially use to analyse your wireless network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• WiFi scanning application WiFi Analyzer

The above apps analyse your Wi-Fi network and display a list of the connected devices.

• How to see who’s on your Norfolk Internet Wifi network

Should I get a wireless network booster for my Norfolk Internet broadband?

If you discover that you have Wifi black spots at your property, a wireless network extender aka a Wifi Booster may be the best solution to strengthen your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wifi Signal Boosters

The wireless network extender picks up your existing Wi-Fi network signal as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the wireless booster where your wireless network signal from your Norfolk Internet broadband router is starting to become weaker.

Place it approximately where your Wifi network signal drops down to less than two bars. Walk around your house with a tablet to find where this is.

When did you last upgrade the Norfolk Internet broadband router?

The Norfolk Internet and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves.  Always ensure that your Norfolk Internet internet router is running the latest software.

Most Norfolk Internet internet routers allow you to perform the software update by logging on the Norfolk Internet broadband router and simply clicking a button to perform the update.

If you cannot do this, contact Norfolk Internet and they will perform the upgrade for you or alternatively, guide you through performing the upgrade yourself.

In addition to updating the software, if you have had router for a long time, it is worth talking to Norfolk Internet to ask for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely reason for Norfolk Internet broadband performance problems in your home and is more common for internet broadband connections that are delivered via phone lines.

If you are unsure if this is applicable to you, you should contact Norfolk Internet who will be able to conduct the appropriate line checks to see if there is a problem on the Norfolk Internet internet line.

Is it due to Norfolk Internet Internet congestion?

If you’re finding that the Norfolk Internet internet connection speed in your area is slow during certain periods i.e. weekends and during the evening, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Norfolk Internet have contention?

You should speak to Norfolk Internet to find out your minimum speed.

Test your Norfolk Internet internet connection

After the issue has been fixed either by yourself or Norfolk Internet, retest your broadband connection using  at least 2 separate Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed checker to test your Norfolk Internet connection
  • Test your Norfolk Internet internet speed using Ookla Offical Speed Test
  • Test your Norfolk Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Norfolk Internet internet speed checker
  • • 0845UK Internet Speed Checker and troubleshooting