Troubleshooting NWE Wireless Networks broadband speed problems

Before starting to troubleshoot the performance of your NWE Wireless Networks internet connection, we suggest that you run a NWE Wireless Networks Internet Speedtest to benchmark your current internet speed.

It is also a good idea find out the guaranteed minimum download speed that you are paying for from NWE Wireless Networks.

You can get this information by checking a NWE Wireless Networks broadband bill, your NWE Wireless Networks contract or by contacting NWE Wireless Networks.

Probable causes of NWE Wireless Networks’s slow internet performance

Is it the NWE Wireless Networks internet connection that is slow or is it your device (PC/laptop/phone)?

You may need to consider the number of apps are running on your device.

The performance problem may be due to the over-utilisation of your system resources e.g RAM/CPU and as opposed to an issue with NWE Wireless Networks’s broadband connection.

If you’re on a laptop then you may use the task manager to check your CPU and RAM utilization.

On other device, you could try restarting the device which hopefully should kill all programs that may have been hogging system resources.

Run the NWE Wireless Networks Speed checker on your personal computer and your mobile to check how the speedtest results compare between the 2 devices.

Hopefully this should provide you with more information to work with in terms of whether the issue lies with your PC/Smartphone or the NWE Wireless Networks internet connection.

• What does the NWE Wireless Networks download and upload speed mean?
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• Five tips to speed up your NWE Wireless Networks Internet performance
• DNS hack to improve internet browsing speed on NWE Wireless Networks

Is the wireless network the cause of the slowness?

The root cause of the performance problem could be your Wi-Fi network as opposed to the NWE Wireless Networks broadband internet connection.

You can rule out the Wifi by connecting your PC directly to the NWE Wireless Networks broadband router with an ethernet cable and run the NWE Wireless Networks Speed test again.

If the result is better when you’re connected via a network cable, this indicates that the problem may be with the wireless.

Possible things to look further into:

• Are the Wireless channels that you are using for your wireless network (SSID) overlapping with your neighbors?
• Is the Wifi network signal from the broadband router obstructed?
• Does your performance improve when your are standing right in-front of the NWE Wireless Networks wireless router?

Exactly who’s connected to my Wi-Fi network?

Have you checked that your Wi-Fi network password has not been hacked? Do you have an open wireless network? How complex is your Wifi network password? It could be time to change it.

Neighbors could be on your wireless network and using up all your NWE Wireless Networks speed by downloading, uploading or even streaming music or videos over your NWE Wireless Networks internet connection! Worse still, they may be carrying out illegal activities over your NWE Wireless Networks internet connection.

There are three applications to use to analyse your wireless network to see who is connected:

• Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• Wireless scanning application WiFi Analyzer

The above applications analyse your wireless network and display a list of the devices connected.

• How to check who is on your NWE Wireless Networks wireless network

Should I get a Wifi network booster for my NWE Wireless Networks broadband?

If you discover that you have Wifi black holes at your home, a Wifi network extender aka a Wifi Booster is the best fix to boost your Wifi signal to cover any black spots.

• Cheapest Wi-Fi Signal Boosters

The wireless booster picks up your existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the Wifi booster where your wireless signal from the NWE Wireless Networks internet router is becoming weaker.

Position it approximately where your Wifi signal drops down to less than two bars. Walk around your house with a tablet to try and establish where this is.

When did you last upgrade the NWE Wireless Networks internet router?

The NWE Wireless Networks and broadband infrastructure, in general, are constantly updated to support new features and improve performance as technology evolves.  Always ensure that the NWE Wireless Networks broadband router is running the most up-to-date software.

The majority of NWE Wireless Networks internet routers will allow you to carry out the software upgrade by simply logging into the NWE Wireless Networks broadband router and simply clicking on a button to do the upgrade.

If you cannot do this, get in touch with NWE Wireless Networks and they will be able to do this for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same router for a long period, it is worth talking to NWE Wireless Networks to ask for a hardware upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most likely cause for NWE Wireless Networks broadband performance issues in your area and is more common with broadband connections that are delivered via phone lines.

If you are unsure if this is relevant in your case, you should contact NWE Wireless Networks who should be able to carry out the appropriate line checks to see if there is a issue on the NWE Wireless Networks broadband line.

Is it because of NWE Wireless Networks broadband congestion?

If you are finding that the NWE Wireless Networks broadband connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does NWE Wireless Networks have contention?

You should contact NWE Wireless Networks to check your guaranteed speed.

Test your NWE Wireless Networks internet connection

After the problem has been resolved either by yourself or NWE Wireless Networks, retest your broadband connection using  at least two independent Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed test to test your NWE Wireless Networks connection
  • Test your NWE Wireless Networks connection speed using Ookla Offical Speed Test
  • Test your NWE Wireless Networks broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker NWE Wireless Networks broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting