How to troubleshoot NWE Wireless Networks internet performance problems

Before you start troubleshooting the speed of your NWE Wireless Networks internet connection, we recommend that you perform a NWE Wireless Networks Broadband Speedtest to benchmark your current connection speed.

Also find out the minimum download speed you have subscribed to from NWE Wireless Networks.

You can find this information by checking your NWE Wireless Networks broadband bill, your NWE Wireless Networks contract or by contacting NWE Wireless Networks.

Likely causes of NWE Wireless Networks’s slow internet performance

Is it your NWE Wireless Networks broadband that is running slow or is it your device (laptop/smartphone/PC)?

You may need to check the number of apps are currently running on your device.

The performance issue may be due to over-utilisation of your device’s resources i.e Memory/CPU and as opposed to a problem with NWE Wireless Networks’s internet connection.

If you are on a computer then you can use the task manager to see your Processor and Memory utilisation.

On any other device, you could try rebooting the device which hopefully should kill all applications that may have been using up your device resources.

Re-run the NWE Wireless Networks Speed checker on your personal computer and your phone to check how the speedtest results differ between the 2 devices.

Hopefully this should provide you with some info to help determine whether the issue is with your device or the NWE Wireless Networks broadband connection.

• What exactly does the NWE Wireless Networks download and upload speed mean?
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Is the Wifi network the cause of the issue?

The root cause of the performance issue may be your wireless network as opposed to the NWE Wireless Networks broadband connection.

You could rule out the Wi-Fi network by connecting your PC directly to the NWE Wireless Networks broadband router using a network cable and then run the NWE Wireless Networks Speed test again.

If the performance improves when you’re connected via a network cable, this shows that the problem may be with the internal wireless network.

A few other things to look further into:

• Are the Wireless channels that you’re using for your Wifi network network (SSID) overlapping with your neighbors?
• Is the wireless signal from the wireless router obstructed?
• Does the performance get better when your are standing directly infront of the NWE Wireless Networks internet router?

Who’s connected to my wireless network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured wireless network? How strong is your wireless network password? It could be time to update it.

Neighbours could be using your Wi-Fi network and eating up all your NWE Wireless Networks speed by downloading, uploading or even streaming music or videos over your NWE Wireless Networks internet connection! Worse than that, they could be conducting illegal activities over your NWE Wireless Networks broadband connection.

Here are 3 apps that you can potentially utlise to analyze your wireless network to check who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above applications will scan your Wifi network and produce a list of the everything on your wifi.

• How to check who is on your NWE Wireless Networks wireless network

Do I need a wireless booster for my NWE Wireless Networks broadband?

If you find that there are wireless coverage gaps at your property, a Wi-Fi network extender aka a wireless Booster may be the best solution to strengthen your Wi-Fi signal to cover any coverage holes.

• Best Wi-Fi Signal Boosters

The Wi-Fi network booster picks up your existing Wifi signal just as it is becoming weaker and re-transmits the wireless network signal to extend it’s reach.

Place the wireless booster/extender near the position where your wireless signal from the NWE Wireless Networks internet router is starting to become weaker.

Position it approximately where your wireless signal is dropping down to 2 signal bars. Walk around your property with a mobile phone to try and establish where this location is.

When was the last time you upgraded the NWE Wireless Networks internet router?

The NWE Wireless Networks and broadband infrastructure, in general, are constantly updated to support new features and improve reliability as technology evolves.  Always ensure that the NWE Wireless Networks broadband router is running the most up to date software.

Most NWE Wireless Networks broadband routers allow you to perform the software update by simply logging on the NWE Wireless Networks broadband router and simply clicking on a button to perform the upgrade.

If you can’t do this, contact NWE Wireless Networks and they will perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had router for a long period, it’s probably worth talking to NWE Wireless Networks to request for a router upgrade.

Is the fault outside your property (at the exchange)?

This is probably the most common reason for NWE Wireless Networks broadband performance problems in your area and is more common with broadband connections that are delivered through copper phone lines.

If you’re not sure if this is applicable to you, you should contact NWE Wireless Networks who should be able to run the appropriate line tests to check if there is a issue on the NWE Wireless Networks internet line.

Is it because of NWE Wireless Networks Internet congestion?

If you are finding that the NWE Wireless Networks internet connection speed in your area is slow during certain periods e.g weekends and evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does NWE Wireless Networks have contention?

You should contact NWE Wireless Networks to check your minimum speed.

Find Best Alternatives to NWE Wireless Networks Broadband

 

Re-testing your NWE Wireless Networks broadband connection

After the issue has been resolved either by yourself or NWE Wireless Networks, re-test your internet connection using  at least 2 separate Speedtests to ensure the fault is resolved:

• • Use the ookla internet broadband speed checker to test your NWE Wireless Networks broadband
  • Check your NWE Wireless Networks connection speed using Ookla Offical Speed Test
  • Test your NWE Wireless Networks internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker NWE Wireless Networks broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting