Troubleshooting OneBill internet speed issues

Before starting to troubleshoot the speed of your OneBill internet connection, we suggest that you perform a OneBill Broadband Speedtest to measure your current broadband speed.

You may also want to find out the guaranteed minimum download speed you are paying for from OneBill.

You can get this info by checking your OneBill broadband bill, your OneBill contract or by contacting OneBill.

Possible causes of OneBill’s slow internet performance

Is it your OneBill broadband that is slow or could it be your device (PC/laptop/phone)?

You may need to check how many applications are currently running on your device.

The performance problem may be due to the over-utilization of your device’s resources i.e Memory/CPU Processor and as opposed to an issue with OneBill’s internet connection.

If you’re on a computer then you can use the task manager to check your Processor and RAM utilisation.

On any other device, you should try rebooting the device which hopefully will kill all programs that may have been using up your device resources.

Run the OneBill Speed test on your computer and your mobile to see how the speedtest results differ between the two devices.

Hopefully this should give you some information to help determine whether the problem is with your device or the OneBill broadband connection.

• What does the OneBill download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five ways to speed up your OneBill Internet speed
• Simple DNS tip to speed up internet browsing speed on OneBill

Is the Wifi the issue?

The cause of the performance problem could be your wireless and not the OneBill internet connection.

You could rule out the wireless network by connecting your PC directly into the OneBill broadband router with an ethernet cable and run the OneBill Speed checker again.

If the result is better when you’re connected via an ethernet cable, this indicates that the problem could be with your Wi-Fi network.

Possible things to look further into:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with your neighbours?
• Is your Wi-Fi network signal from the wireless router obstructed?
• Does your performance improve when your are stood directly in-front of the OneBill wireless router?

Exactly who’s connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured wireless network? How secure is your wireless network password? It could be time to update it.

Neighbors could be using your wireless network and using up all your OneBill speed by downloading, uploading or even streaming music or video on your OneBill internet connection! Worse than that, they may be conducting illegal activities using your OneBill internet connection.

Here are 3 applications that you can use to analyse your Wi-Fi network to check who’s connected:

• Microsoft users can use Wireless network watcher
• Apple users can use whoFi (who is on my Wifi)
• wifi network troubleshooting application WiFi Analyzer

The above software scan your Wifi network and show you a list of the devices connected.

• How to see who is on your OneBill Wi-Fi network

Do I need a Wifi booster for my OneBill broadband?

You may find that you have Wi-Fi coverage holes in your house, a Wi-Fi network extender aka a Wifi Booster may be the best fix to boost your wireless signal to cover any coverage gaps.

• Best Wireless Signal Boosters

The Wifi network extender simply picks up your existing wireless signal as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.

Place the Wi-Fi network booster/extender near where your Wifi network signal from the OneBill broadband router is becoming weaker.

Place it approximately where your Wifi signal is dropping down to 2 bars. Walk around your house with a tablet to try and establish where this is.

When did you last upgrade the OneBill internet router?

The OneBill and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Always ensure that the OneBill broadband router is running the most up to date software.

Most OneBill broadband routers allow you to perform the software upgrade by logging on the OneBill broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact OneBill and they will be able to do this for you or alternatively, guide you through performing the upgrade yourself.

As well as upgrading the software, if you have had hardware for a long time, it’s worth speaking to OneBill to request for a hardware upgrade.

Is the issue outside your property (at the exchange)?

This is probably the most likely cause for OneBill broadband performance problems in your area and is more common with broadband connections that are delivered via copper phone lines.

If you’re unsure if this is applicable to you, contact OneBill who should be able to run the relevant connection checks to see if there is a fault on the OneBill broadband line.

Is the performance issue because of OneBill broadband congestion?

If you’re finding that the OneBill internet connection speed in your area is slows down during certain times e.g weekends and during the evening, it may be because of congestion during peak hours.

• What is Broadband Contention Ratio and does OneBill have contention?

You should speak to OneBill to check your guaranteed speed.

Test your OneBill broadband connection

After the problem has been fixed either by yourself or OneBill, retest your internet connection using  at least 2 independent Speedtests to ensure the fault is fixed:

• • How to the ookla internet broadband speed checker to test your OneBill broadband
  • Test your OneBill internet speed using Ookla Offical Speed Test
  • Test your OneBill internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker OneBill internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting