OneBill Internet Speed test and troubleshooting
OneBill internet Speed Checker
Simply click on the “Go” button on the Ookla Speed Checker to check the broadband speed of your OneBill broadband connection.
Information on how to fix problems with your OneBill broadband are in the sections below the Ookla Speed checker widget.
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How to troubleshoot OneBill internet speed problems
Before you begin troubleshooting the performance of your OneBill internet connection, we recommend that you perform a OneBill Internet Speedtest to measure your current connection speed.
It is also a good idea confirm the guaranteed minimum download speed that you on your broadband package from OneBill.
You can get this info by checking your OneBill broadband bill, your OneBill contract or by contacting OneBill.
Possible causes of OneBill’s slow internet speed
Is it the OneBill broadband that is slow or is it your device (laptop/smartphone/PC)?
You may need to consider how many apps are currently running on your device.
The speed issue could be due to the over-utilization of your device’s resources e.g Memory/CPU Processor and not an issue with OneBill’s broadband connection.
If you’re on a computer then you can use the task manager to check your Processor and Memory utilization.
On other device, you could try rebooting the device which should hopefully kill all apps that may have been using up your systems resources.
Run the OneBill Speed test on your computer and your mobile to see how the results differ between the two devices.
Hopefully this should give you some info to work with in terms of if the issue lies with your PC/Smartphone or the OneBill internet connection.
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Is your Wi-Fi network the problem?
The cause of the performance problem could be your internal Wifi network and not the OneBill broadband internet connection.
You can rule out the Wifi by simply connecting your computer directly to the OneBill broadband router with a network cable and run the OneBill Speed test again.
If the result is better when you’re connected via an ethernet cable, this shows that the issue could be with the wireless.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
- Is your Wi-Fi network signal from the wireless router obstructed?
- Does your speed improve when you’re standing right infront of the OneBill broadband router?
Exactly who’s connected to my wireless network?
Have you checked that your Wi-Fi network password has not been hacked? Do you have an un-secured wireless network? How complex is your Wi-Fi network password? It may be time to update it.
Neighbors could be using your Wi-Fi network and using up all the OneBill speed by downloading, uploading or even streaming music or videos over your OneBill broadband connection! Worse still, they may be conducting illegal activities over your OneBill broadband connection.
There are 3 apps that you can use to analyze your wireless network to check who’s connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- WiFi troubleshooting tool WiFi Analyzer
The above software will scan your Wi-Fi network and produce a list of the connected devices.
Should I get a wireless booster for my OneBill broadband?
You may discover that there are wireless black spots at your house, a Wi-Fi network extender also known as a wireless Booster may be the best fix to strengthen your Wifi signal to cover any coverage gaps.
The Wifi network extender picks up your existing Wifi signal as it is becoming weaker and re-transmits the Wi-Fi network signal to extend it’s reach.
Place the Wi-Fi network booster where your wireless network signal from your OneBill broadband router is becoming weaker.
Position it approximately where your Wifi network signal is dropping down to 2 bars. Walk around your property with a mobile phone to find where this location is.
When did you last upgrade the OneBill broadband router?
The OneBill and broadband infrastructure, in general, are constantly updated to provide new features and improve reliability as technology evolves. Ensure that your OneBill broadband router is running the latest software.
The majority of OneBill internet routers allow you to perform the software upgrade by simply logging on the OneBill broadband router and simply clicking a button to do the upgrade.
If you cannot do this, contact OneBill and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.
As well as updating the software, if you have had hardware for a long period, it’s probably worth speaking to OneBill to ask for a hardware upgrade.
Is the problem outside your property (at the exchange)?
This is probably the most likely reason for OneBill broadband performance issues in your home and it’s more common for broadband connections that are delivered using copper phone lines.
If you are unsure if this is applicable to you, you should contact OneBill who will be able to conduct the relevant connection tests to check if there is a issue on the OneBill internet line.
Is it because of OneBill Internet congestion?
If you’re finding that the OneBill broadband connection speed in your area is slows down during certain times e.g weekends or during the evening, then it may be because of congestion during peak times.
You should speak to OneBill to find out your minimum speed.
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Re-testing your OneBill internet connection
After the fault has been resolved either by yourself or OneBill, retest your broadband connection using at least two independent Speedtests to ensure the fault is fixed: