Onwave Internet Speed test and troubleshooting

 Onwave broadband Speed test

Click on the “Go” button on the Ookla Speed test to test the speed of your Onwave broadband connection.

Information on how to fix problems with your Onwave broadband can be below.

For a more accurate reading, run the Speedtest twice


Troubleshooting Onwave broadband internet performance

Onwave Internet speedtest - Slow Internet speedBefore starting to troubleshoot the performance of your Onwave internet connection, you firstly need to run the Onwave Internet Broadband Speed Test and also confirm what Upload and Download speed that you have subscribed to.

You can get this info by checking your Onwave bill or contact Onwave to confirm this information.

Common causes of Onwave slow broadband speed

Is it the Onwave broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device that could be using your system resources (mainly RAM memory and CPU) and/or your Onwave internet bandwidth.

If you are on a laptop then you may use the task manager to check your processor and RAM utilisation.

On any other device you should try restarting the device which should hopefully terminate all applications that may have been running in the background.

Re-run the Onwave speed checker on your computer and your phone to see how the speedtest results compare between the two devices.

This should hopefully give you some information to work with in terms of whether the problem lies with your device or the Onwave internet connection.

Is your Wifi network connection the problem?

The cause of the problem could be your wireless connection and not the Onwave broadband internet connection.

You can rule out the wireless network network being the cause of the problem by connecting your computer directly into the Onwave broadband router using a network cable and run the Onwave speedtest again.

If performance is better when you are connected using a network cable then this proves that the problem may be with the wireless network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your wireless network (SSID) overlapping with the neighbors?
  • Could the wireless network signal from the router be obstructed?
  • Does your performance improve when you’re stood directly infront of the Onwave broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Guest Wifi network?

Neighbors could be using your Wi-Fii network and using up all your Onwave bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your wireless network to check who is connected:

Both apps will scan your Wifi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless Booster for my Onwave broadband?

If you find that you have Wi-Fi black holes in your house, then a Wifi extender also know as a wireless Booster is the solution to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up the existing Wifi signal just as it is becoming weak and then re-transmits the Wifi network signal at a more stronger rate to extend it’s reach.

Place the wireless booster/extender where your Wifi network signal from the Onwave broadband router is starting to become weak.  Approxiametly where your Wifi signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Onwave broadband router?

The Onwave and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Always ensure that your Onwave broadband router has the latest software.

The majority of Onwave broadband routers allow you to carry out the software upgrade by logging on the Onwave broadband router and simply clicking a button to do the update.

If you cannot do this, contact Onwave and they are able to either do this for you or guide you through how to do it depending on the Onwave router model you have.

As well as updating the software, if you have had the same router for a long period, it is worth talking to Onwave to ask for a hardware upgrade.

Is the fault external (at the exchange)?

This is probably the most common reason for Onwave broadband performance problem in your home and it’s more common with internet broadband connections that are delivered via phone lines.

If you’re not sure if this is applicable to you, you should contact Onwave who will be able to run the appropriate line checks to check if there is a issue on the Onwave internet line.

Is it due to Onwave Broadband congestion?

If you’re finding that the Onwave internet connection speed in your area is slow during certain periods i.e. over weekends and evenings, it may be due to congestion during peak times.

You should contact your Onwave to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Onwave internet connection

After the issue has been fixed either by yourself or Onwave, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is resolved.

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