How to troubleshoot Onyx Internet internet speed issues

Before you begin troubleshooting the performance of your Onyx Internet broadband connection, we recommend that you perform a Onyx Internet Internet Speedtest to confirm your current internet speed.

It is a good idea to also find out the minimum download speed you have subscribed to from Onyx Internet.

You can find this info by checking your Onyx Internet broadband bill, your Onyx Internet contract or by contacting Onyx Internet.

Likely causes of Onyx Internet’s slow broadband performance

Is it the Onyx Internet internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The performance issue may be due to over-utilisation of your system resources e.g RAM/memory/CPU and as opposed to an issue with Onyx Internet’s internet connection.

If you’re on a laptop then you may use the task manager to see your Processor and Memory utilization.

On any other device, you should try rebooting the device which hopefully will kill all applications that may have been using up system resources.

Run the Onyx Internet Speed test on your PC and your phone to check how the speedtest results compare between the 2 devices.

Hopefully this should give you more info to help determine whether the problem is with your device or the Onyx Internet broadband connection.

• What exactly does the Onyx Internet download and upload speed mean?
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• 5 tips to improve your Onyx Internet broadband speed
• Simple DNS tip to improve internet browsing speed on Onyx Internet

Is the wireless network the problem?

The cause of the performance issue could be your Wifi and not the Onyx Internet broadband internet connection.

You can rule out the wireless by simply connecting your PC directly to the Onyx Internet broadband router using an ethernet cable and then run the Onyx Internet Speed checker again.

If the speed checker result improves when you’re connected using a network cable, this suggests that the issue may be with your Wifi network.

Possible things to investigate:

• Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
• Is your wireless signal from the broadband router obstructed?
• Does your performance get better when you’re standing right in-front of the Onyx Internet internet router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Wifi network? How strong is your Wi-Fi network password? It may be time to update it.

Neighbors could be using your Wi-Fi network and eating up all the Onyx Internet bandwidth by downloading, uploading or even streaming music or videos on your Onyx Internet broadband connection! Worse than that, they may be conducting illegal activities using your Onyx Internet internet connection.

Here are three applications that you can potentially use to scan your Wi-Fi network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above software scan your Wifi network and produce a list of the connected devices.

• How to see who is on your Onyx Internet Wifi network

Should I get a Wifi booster for my Onyx Internet broadband?

If you discover that there are wireless coverage holes at your property, a Wifi network extender also known as a wireless Booster is the best fix to strengthen your Wi-Fi signal to cover any coverage gaps.

• Cheapest Wifi Signal Extenders

The wireless booster picks up your existing wireless signal just as it is starting to become weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the wireless booster/extender near where your Wifi signal from your Onyx Internet internet router is becoming weaker.

Position it near where your wireless signal drops down to less than two signal bars. Walk around your property with a mobile phone to try and establish where this is.

When was the last time you upgraded the Onyx Internet broadband router?

The Onyx Internet and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that the Onyx Internet broadband router is running the most up-to-date software.

The majority of Onyx Internet broadband routers will allow you to perform the software update by simply logging into the Onyx Internet broadband router and simply clicking on a button to start the update.

If you cannot do this, get in touch with Onyx Internet and they will be able to do this for you or guide you through the process.

In addition to updating the software, if you have had hardware for a long period, it may be worth speaking to Onyx Internet to request for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely cause for Onyx Internet broadband performance issues in your area and is more common with internet broadband connections that are delivered using copper phone lines.

If you are unsure if this is relevant in your case, contact Onyx Internet who will be able to carry out the appropriate line checks to check if there is a fault on the Onyx Internet broadband line.

Is the performance issue due to Onyx Internet Internet congestion?

If you are finding that the Onyx Internet internet connection speed in your area is slow during certain periods e.g weekends and evenings, then it may be due to congestion during peak times.

• What is Broadband Contention Ratio and does Onyx Internet have contention?

You should speak to Onyx Internet to find out your minimum speed.

Find Best Alternatives to Onyx Internet Broadband

 

Re-testing your Onyx Internet internet connection

After the fault has been fixed either by yourself or Onyx Internet, re-test the broadband connection using  at least two independent Speedtests to ensure the issue is resolved:

• • Use the ookla internet broadband speed checker to test your Onyx Internet broadband
  • Check your Onyx Internet connection speed using Ookla Offical Speed Test
  • Test your Onyx Internet internet connectionspeed using fast.com speed test
  • Check My Broadband Speed Checker Onyx Internet broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting