Onyx Internet Internet Speed test and troubleshooting

 Onyx Internet broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Test to see the broadband speed of your Onyx Internet internet connection.

Information on how to troubleshoot problems with your Onyx Internet internet connection are in the sections below the Ookla Speed checker widget.

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How to troubleshoot Onyx Internet broadband speed issues

Onyx Internet Internet Speedchecker - Slow broadband speed

Before starting to troubleshoot the speed of your Onyx Internet internet connection, we recommend that you perform a Onyx Internet Broadband Speed Test to confirm your current internet speed.

Also find out the minimum download speed that you on your broadband package from Onyx Internet.

You can get this information by checking your Onyx Internet broadband bill, your Onyx Internet contract or by contacting Onyx Internet.

Common causes of Onyx Internet’s slow internet performance

Is it your Onyx Internet internet connection that is running slow or could it be your device (laptop/smartphone/PC)?

You may need to check the number of apps are running on your device.

The speed problem could be due to over-utilization of your system resources i.e Memory/CPU and as opposed to a problem with Onyx Internet’s internet connection.

If you’re on a computer then you can use the task manager to check your CPU and RAM utilization.

On any other device, you should try rebooting the device which hopefully should shut down all applications that may have been using up your systems resources.

Run the Onyx Internet Speed test on your personal computer and your mobile phone to check how the speedtest results compare between the two devices.

Hopefully this should provide you with some information to help determine whether the issue is with your device or the Onyx Internet internet connection.

Is the wireless network the cause of the slowness?

The root cause of the performance issue could be your internal Wifi network as opposed to the Onyx Internet broadband connection.

You could rule out the Wifi network by simply connecting your PC directly to the Onyx Internet broadband router with an ethernet cable and run the Onyx Internet Speed test again.

If the speed checker result improves when you are connected using an ethernet cable, this shows that the issue may be with the wireless network.

A number of things to look further into:

  • Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbours?
  • Is your wireless network signal from the broadband router obstructed?
  • Does the performance improve when you’re standing right infront of the Onyx Internet wireless router?

Exactly who’s connected to my Wifi network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It could be time to update it.

Neighbors could be using your Wi-Fi network and eating up all the Onyx Internet bandwidth by downloading, uploading or even streaming music or videos over your Onyx Internet internet connection! Worse still, they could be carrying out illegal activities over your Onyx Internet internet connection.

Onyx Internet WiFi Slow

There are 3 apps that you can use to analyse your Wifi network to check who’s connected:

The above applications scan your wireless network and display a list of the devices connected.

Do I need a Wi-Fi network booster for my Onyx Internet broadband?

You may find that there are wireless coverage gaps at your home, a wireless network extender also known as a wireless Booster may be the best solution to increase your Wi-Fi signal to cover any coverage holes.

The wireless extender picks up the existing wireless network signal as it is becoming weaker and re-transmits the Wifi signal to increase it’s reach.

Position the wireless network extender near where your Wifi network signal from the Onyx Internet broadband router is starting to become weaker.

Position it near where your Wifi signal drops down to less than two bars. Walk around your home with a tablet to try and establish where this is.

When was the last time you upgraded the Onyx Internet broadband router?

Onyx Internet router upgrade

The Onyx Internet and broadband infrastructure, in general, are frequently updated to provide new features and improve performance as technology evolves.  Ensure that your Onyx Internet internet router is running the most up to date software.

The majority of Onyx Internet internet routers will allow you to perform the software update by simply logging on the Onyx Internet broadband router and simply clicking a button to start the update.

If you cannot do this, contact Onyx Internet and they will do this for you or alternatively, talk you through performing the upgrade yourself.

As well as updating the software, if you have had the same hardware for a long period, it is worth talking to Onyx Internet to request for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most likely reason for Onyx Internet broadband performance issues in your home and is more common for broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, contact Onyx Internet who will be able to carry out the appropriate connection tests to see if there is a problem on the Onyx Internet internet connection.

Is it due to Onyx Internet broadband congestion?

If you are finding that the Onyx Internet internet connection speed in your area is slows down during certain times i.e. over weekends or evenings, it may be due to congestion during peak hours.

You should contact Onyx Internet to check your minimum speed.

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Test your Onyx Internet internet connection

After the problem has been resolved either by yourself or Onyx Internet, retest the broadband connection using  at least two independent Speedtests to ensure the problem is fixed:

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