 Oosha broadband Speed test
Click on the “Go” button below on the Ookla Speed Check to confirm the internet speed of your Oosha broadband connection.
Information on how to troubleshoot problems with your Oosha internet connection can be found below the speed test widget.
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How to troubleshoot Oosha broadband speed issues
Before you start troubleshooting the speed of your Oosha internet connection, we recommend that you run a Oosha Internet Speed Test to confirm your current connection speed.
It is a good idea to also confirm the guaranteed minimum download speed that you have subscribed to from Oosha.
You can find this info by checking a Oosha broadband bill, your Oosha contract or by contacting Oosha.
Potential causes of Oosha’s slow broadband speed
Is it the Oosha broadband that is slow or is it your device (laptop/smartphone/PC)?
You need to consider the number of applications are running on your device.
The speed issue may be due to over-utilization of your system resources e.g Memory/CPU and as opposed to an issue with Oosha’s broadband connection.
If you are on a PC then you may use the task manager to check your Processor and RAM utilisation.
On any other device, you could try restarting the device which hopefully should shutdown all programs that may have been hogging system resources.
Run the Oosha Speedtest on your PC and your mobile phone to see how the speedtest results compare between the two devices.
Hopefully this should give you more info to help determine if the problem is with your device or the Oosha broadband connection.
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Is the Wi-Fi network the problem?
The cause of the performance problem may be your wireless and not the Oosha broadband internet connection.
You could rule out the Wi-Fi network by simply connecting your computer directly into the Oosha broadband router with a network cable and run the Oosha Speed checker again.
If the speed test result is better when you’re connected via a network cable, this proves that the problem may be with your Wi-Fi network.
A number of things to look further into:
- Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
- Is your wireless network signal from the wireless router obstructed?
- Does the speed get better when you’re standing directly infront of the Oosha broadband router?
Who’s connected to my wireless network?
Have you checked that your Wifi network password has not been compromised? Do you have an open wireless network? How complex is your wireless network password? It may be time to change it.
Neighbours could be on your Wi-Fi network and eating up all your Oosha bandwidth by downloading, uploading or even streaming music or video over your Oosha broadband connection! Worse than that, they may be conducting illegal activities using your Oosha broadband connection.
Here are three applications to use to analyse your Wi-Fi network to see who is connected:
- Microsoft Windows users can use Wireless network watcher
- MAC users can use whoFi (who is on my Wifi)
- Wireless troubleshooting tool WiFi Analyzer
The above apps scan your Wifi network and display a list of the devices connected.
Do I need a Wifi booster for my Oosha broadband?
You may discover that there are Wifi black spots in your home, a Wifi extender aka a Wifi Booster is the best solution to increase your Wi-Fi signal to cover any black holes.
The wireless network booster simply picks up your existing Wifi network signal just as it is starting to become weaker and re-transmits the Wifi signal to extend it’s reach.
Place the Wi-Fi network booster where your Wifi network signal from the Oosha internet router is becoming weaker.
Position it approximately where your wireless network signal is dropping down to 2 signal bars. Walk around your house with a smartphone to find where this is.
When did you last upgrade the Oosha internet router?
The Oosha and broadband infrastructure, in general, are frequently updated to support new features and improve reliability as technology evolves. Ensure that the Oosha broadband router is running on the most up-to-date software.
The majority of Oosha internet routers will allow you to carry out the software upgrade by logging on the Oosha broadband router and simply clicking a button to do the upgrade.
If you cannot do this, get in touch with Oosha and they will be able to do this for you or talk you through the process.
In addition to updating the software, if you have had the same router for a long time, it may be worth speaking to Oosha to ask for a router upgrade.
Is the fault outside your property (at the exchange)?
This is probably the most common cause for Oosha broadband performance problems in your area and it’s more common for broadband connections that are delivered through copper phone lines.
If you are unsure if this is relevant in your case, contact Oosha who should be able to conduct the relevant line tests to check if there is a issue on the Oosha broadband line.
Is the issue because of Oosha broadband congestion?
If you’re finding that the Oosha internet connection speed in your area is slow during certain times e.g over weekends and during the evening, it may be due to congestion during peak hours.
You should speak to Oosha to find out your minimum speed.
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Test your Oosha internet connection
After the issue has been resolved either by yourself or Oosha, re-test your internet connection using at least two separate Speedtests to ensure the problem is resolved: