Troubleshooting Orbit Research Ltd internet performance issues

Before you start troubleshooting the speed of your Orbit Research Ltd broadband connection, we recommend that you perform a Orbit Research Ltd Internet Speed Test to measure your current internet speed.

It is a good idea to also confirm the minimum download speed that you on your broadband package from Orbit Research Ltd.

You can find this information by checking your Orbit Research Ltd broadband bill, your Orbit Research Ltd contract or by contacting Orbit Research Ltd.

Likely causes of Orbit Research Ltd’s slow internet performance

Is it your Orbit Research Ltd broadband that is slow or could it be your device (laptop/smartphone/PC)?

You need to consider the number of apps are running on your device.

The speed issue may be due to the over-utilization of your device’s resources e.g Memory/CPU and as opposed to a problem with Orbit Research Ltd’s broadband connection.

If you are on a laptop then you can use the task manager to see your CPU and RAM utilisation.

On any other device, you should try rebooting the device which should hopefully terminate all applications that may be using up your systems resources.

Run the Orbit Research Ltd Speed test on your PC and your phone to see how the speedtest results compare between the two devices.

Hopefully this should give you more info to help determine whether the problem lies with your PC/Smartphone or the Orbit Research Ltd internet connection.

• What exactly does the Orbit Research Ltd download and upload speed mean?
• Who’s the best Broadband Service Provider in the UK?
• Five tips to improve your Orbit Research Ltd Internet speed
• Simple DNS hack to speed up internet browsing speed on Orbit Research Ltd

Is the wireless network the cause of the issue?

The root cause of the performance issue could be your Wifi network and not the Orbit Research Ltd internet connection.

You can rule out the Wifi network by simply connecting your PC directly to the Orbit Research Ltd broadband router with an ethernet cable and run the Orbit Research Ltd Speed test again.

If the performance improves when you’re connected using a network cable, this indicates that the problem could be with your wireless network.

A number of things to investigate:

• Are the WiFi channels that you are using for your wireless network (SSID) overlapping with the neighbours?
• Is the Wifi network signal from the internet router obstructed?
• Does your performance get better when your are standing right infront of the Orbit Research Ltd internet router?

Exactly who’s connected to my wireless network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wi-Fi network? How secure is your Wi-Fi network password? It may be time to change it.

Neighbours could be on your Wi-Fi network and using up all your Orbit Research Ltd bandwidth by downloading, uploading or even streaming music or video on your Orbit Research Ltd internet connection! Worse still, they may be carrying out illegal activities using your Orbit Research Ltd internet connection.

There are 3 apps that you can potentially utlise to scan your wireless network to check who is connected:

• Microsoft Windows users can use Wireless network watcher
• MAC users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above applications scan your wireless network and show you a list of the devices connected.

• How to check who is on your Orbit Research Ltd wireless network

Do I need a wireless network booster for my Orbit Research Ltd broadband?

If you discover that you have Wi-Fi black holes in your house, a Wifi extender aka a wireless Booster may be the best fix to increase your wireless signal to cover any black holes.

• Best Wifi Signal Boosters

The Wi-Fi network extender picks up your existing Wifi network signal just as it is becoming weaker and re-transmits the Wifi network signal to increase it’s reach.

Position the Wifi booster/extender where your Wi-Fi network signal from the Orbit Research Ltd broadband router is becoming weaker.

Place it near where your Wifi network signal drops down to less than 2 bars. Walk around your property with a smartphone to try and establish where this is.

When did you last upgrade the Orbit Research Ltd broadband router?

The Orbit Research Ltd and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that the Orbit Research Ltd broadband router is running on the latest software.

Most Orbit Research Ltd broadband routers allow you to carry out the software upgrade by logging into the Orbit Research Ltd broadband router and simply clicking on a button to start the update.

If you cannot do this, get in touch with Orbit Research Ltd and they will be able to perform the upgrade for you or alternatively, talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same hardware for a long period, it may be worth speaking to Orbit Research Ltd to request for a router upgrade.

Is the cause of the problem outside your property (at the exchange)?

This is probably the most common cause for Orbit Research Ltd broadband performance issues in your property and is more common for internet broadband connections that are delivered via phone lines.

If you’re unsure if this is relevant in your case, you should contact Orbit Research Ltd who will be able to conduct the appropriate line checks to check if there is a problem on the Orbit Research Ltd broadband connection.

Is it due to Orbit Research Ltd broadband congestion?

If you’re finding that the Orbit Research Ltd broadband connection speed in your area is slows down during certain times i.e. over weekends or during the evening, then it may be because of congestion during peak times.

• What’s Broadband Contention Ratio and does Orbit Research Ltd have contention?

You should speak to Orbit Research Ltd to find out your minimum speed.

Re-testing your Orbit Research Ltd internet connection

After the issue has been resolved either by yourself or Orbit Research Ltd, re-test your broadband connection using  at least two separate Speedtests to ensure the issue is fixed:

• • How to the ookla internet broadband speed checker to test your Orbit Research Ltd connection
  • Test your Orbit Research Ltd internet speed using Ookla Offical Speed Test
  • Test your Orbit Research Ltd broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Orbit Research Ltd internet speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting