Troubleshooting Orbit Research Ltd internet performance issues

Before you start troubleshooting the speed of your Orbit Research Ltd broadband connection, we recommend that you run a Orbit Research Ltd Broadband Speedtest to measure your current broadband speed.

It is a good idea to also find out the minimum download speed that you have subscribed to from Orbit Research Ltd.

You can get this information by checking your Orbit Research Ltd broadband bill, your Orbit Research Ltd contract or by contacting Orbit Research Ltd.

Potential causes of Orbit Research Ltd’s slow broadband speed

Is it your Orbit Research Ltd internet connection that is running slow or could it be your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device.

The performance problem could be due to over-utilization of your device’s resources e.g RAM/CPU Processor and as opposed to an issue with Orbit Research Ltd’s broadband connection.

If you’re on a computer then you can use the task manager to check your CPU and Memory utilization.

On any other device, you could try restarting the device which should hopefully shutdown all programs that may have been using up your device resources.

Re-run the Orbit Research Ltd Speed test on your personal computer and your mobile to see how the speed test results differ between the 2 devices.

Hopefully this should provide you with some information to work with in terms of if the issue is with your device or the Orbit Research Ltd broadband connection.

• What does the Orbit Research Ltd download and upload speed mean?
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• 5 ways to improve your Orbit Research Ltd broadband speed
• Simple DNS tip to speed up internet browsing speed on Orbit Research Ltd

Is the Wi-Fi network the reason for the issues?

The root cause of the performance issue may be your internal Wifi network as opposed to the Orbit Research Ltd broadband connection.

You could rule out the wireless by simply connecting your computer directly to the Orbit Research Ltd broadband router using an ethernet cable and then run the Orbit Research Ltd Speed test again.

If the speed is better when you’re connected via an ethernet cable, this proves that the problem could be with the Wifi.

Possible things to look further into:

• Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with the neighbors?
• Is your wireless network signal from the broadband router obstructed?
• Does your performance improve when you’re standing directly infront of the Orbit Research Ltd internet router?

Who is connected to my Wifi network?

Have you checked that your wireless network password has not been shared? Do you have an open wireless network? How complex is your Wi-Fi network password? It may be time to change it.

Neighbours could be using your Wifi network and using up all the Orbit Research Ltd bandwidth by downloading, uploading or even streaming music or video over your Orbit Research Ltd broadband connection! Worse still, they may be carrying out illegal activities over your Orbit Research Ltd internet connection.

There are 3 apps that you can use to analyse your wireless network to see who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wifi network scanning application WiFi Analyzer

The above applications analyse your Wi-Fi network and display a list of the devices connected.

• How to check who is on your Orbit Research Ltd Wi-Fi network

Should I get a wireless booster for my Orbit Research Ltd broadband?

If you find that there are Wi-Fi black holes at your home, a Wifi extender aka a Wifi Booster is the best fix to boost your Wifi signal to cover any black holes.

• Cheapest Wireless Signal Extenders

The Wi-Fi network booster simply picks up the existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wifi signal to increase it’s coverage.

Place the Wifi network booster/extender where your Wifi signal from the Orbit Research Ltd internet router is starting to become weaker.

Position it approximately where your wireless network signal is dropping down to two signal bars. Walk around your house with a tablet to try and establish where this is.

When was the last time you upgraded the Orbit Research Ltd broadband router?

The Orbit Research Ltd and broadband infrastructure, in general, are constantly upgraded to support new features and improve performance as technology evolves.  Always ensure that the Orbit Research Ltd broadband router is running on the latest software.

Most Orbit Research Ltd broadband routers will allow you to carry out the software upgrade by simply logging into the Orbit Research Ltd broadband router and simply clicking on a button to start the upgrade.

If you can’t do this, contact Orbit Research Ltd and they will do this for you or alternatively, guide you through the process.

In addition to updating the software, if you have had router for a long time, it’s worth speaking to Orbit Research Ltd to request for a router upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most common reason for Orbit Research Ltd broadband performance issues in your home and is more common for internet broadband connections that are delivered through phone lines.

If you are unsure if this is relevant in your case, contact Orbit Research Ltd who should be able to carry out the relevant connection tests to check if there is a issue on the Orbit Research Ltd broadband line.

Is the issue due to Orbit Research Ltd Internet congestion?

If you are finding that the Orbit Research Ltd internet connection speed in your area is slows down during certain times e.g over weekends and during the evening, then it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Orbit Research Ltd have contention?

You should speak to Orbit Research Ltd to check your guaranteed speed.

Find Best Alternatives to Orbit Research Ltd Broadband

 

Test your Orbit Research Ltd broadband connection

After the fault has been fixed either by yourself or Orbit Research Ltd, re-test the broadband connection using  at least two separate Speedtests to ensure the problem is resolved:

• • Use the ookla internet broadband speed test to test your Orbit Research Ltd connection
  • Check your Orbit Research Ltd internet speed using Ookla Offical Speed Test
  • Test your Orbit Research Ltd broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Orbit Research Ltd internet speed checker
  • • 0845UK Broadband Speedtest and troubleshooting