Origin Broadband Internet Speed Checker and troubleshooting

 Origin Broadband broadband Speed test

Click on the “Go” button on the Ookla Speed test to check the speed of your Origin Broadband broadband connection.

Information on how to fix problems with your Origin Broadband broadband can be below.

For a more accurate reading, run the Speedtest twice

How to troubleshoot Origin Broadband broadband internet performance

Origin Broadband Internet Speedchecker - Slow Internet speedBefore starting to troubleshoot the speed of your Origin Broadband internet connection, you firstly need to run the Origin Broadband Internet Broadband speedtest and also confirm the exact Upload and Download speed that you have subscribed to.

You can get this info by checking a Origin Broadband bill or contact Origin Broadband to confirm this info.

Likely causes of Origin Broadband slow internet speed

Is it your Origin Broadband broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Origin Broadband internet bandwidth.

If you are on a laptop then you can use the task manager to see your CPU and RAM utilisation.

On any other device you could try restarting the device which should hopefully kill all programs that may have been running in the background.

Re-run the Origin Broadband speed checker on your PC and your mobile phone to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the issue lies with your device or the Origin Broadband broadband connection.

Is your Wifi connection the problem?

The cause of the problem could be your Wifi network connection and not the Origin Broadband broadband internet connection.

You could rule out the Wifi network being the cause of the issue by connecting your PC directly into the Origin Broadband broadband router using an ethernet cable and run the Origin Broadband speed checker again.

If performance improves when you are connected by a network cable then this proves that the problem could be with the Wi-Fi network connection setup.

Possible things to investigate are:

  • Are the WiFi channels you are using for your Wifi network (SSID) overlapping with your neighbors?
  • Could your wireless signal from the router be obstructed?
  • Does the performance improve when you’re stood directly infront of the Origin Broadband broadband or wireless router?
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Who is connected to my wireless network?

Have you checked that your wireless network password has not been compromised? Do you have an un-secured Guest Wi-Fi network?

Neighbors could be on your Wi-Fii network and using up all the Origin Broadband bandwidth downloading/uploading or even streaming netflix! Worse than that, they could be carrying out illegal activities which will all point to your connection.

There are two apps that you can use to scan your wireless network to check who’s connected:

Both apps will scan your Wi-Fi network and display a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a Wifi Booster for my Origin Broadband broadband?

If you find that you have Wifi black holes in your home, then a Wifi extender also know as a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The wireless network booster simply picks up the existing Wi-Fi network signal as it is starting to become weak and then re-transmits the wireless network signal at a more stronger rate to extend it’s reach.

Place the Wifi network booster/extender where your wireless signal from the Origin Broadband broadband router is becoming weak.  Approxiametly where your Wi-Fi network signal drops down to 2 bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Origin Broadband broadband router?

The Origin Broadband and openreach infrastructure is constantly being updates to support new features (some customer facing and others internal).  Ensure that your Origin Broadband broadband router has the most up to date software.

The majority of Origin Broadband broadband routers will allow you to carry out the software update by logging on the Origin Broadband broadband router and simply clicking a button to perform the upgrade.

If you can’t do this, contact Origin Broadband and they are able to either do this for you or guide you through how to do it depending on the Origin Broadband router model you have.

As well as upgrading the software, if you have had the same hardware for a long period, it’s worth speaking to Origin Broadband to ask for a hardware upgrade.

Is the issue external (at the exchange)?

This is probably the most common reason for Origin Broadband broadband performance problem in your area and is more common with internet broadband connections that are delivered using phone lines.

If you are unsure if this is applicable to you, you should contact Origin Broadband who should be able to run the appropriate connection tests to check if there is a issue on the Origin Broadband internet line.

Is it due to Origin Broadband Internet congestion?

If you are finding that the Origin Broadband internet connection speed in your area is slow during certain periods i.e. weekends and during the evening, it may be due to congestion during peak times.

You should speak to your Origin Broadband to understand if the service you subscribed to has a guaranteed speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Origin Broadband internet connection

After the issue has been fixed either by yourself or Origin Broadband, retest the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the issue is resolved.

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