Origin Broadband broadband Speed Checker

Click on the “Go” button on the Ookla Speed Test to see the broadband speed of your Origin Broadband internet connection.

Details on how to fix problems with your Origin Broadband internet connection are in the sections below the Ookla Speed test widget.

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How to troubleshoot Origin Broadband broadband performance issues

Before starting to troubleshoot the speed of your Origin Broadband broadband connection, we suggest that you run a Origin Broadband Broadband Speed Test to benchmark your current connection speed.

It is also a good idea find out the guaranteed minimum download speed that you have subscribed to from Origin Broadband.

You can find this info by checking a Origin Broadband broadband bill, your Origin Broadband contract or by contacting Origin Broadband.

Common causes of Origin Broadband’s slow internet speed

Is it your Origin Broadband broadband that is running slow or is it your device (PC/laptop/phone)?

You need to check the number of apps are running on your device.

The speed problem may be due to the over-utilisation of your device’s resources i.e Memory/CPU and as opposed to a problem with Origin Broadband’s broadband connection.

If you’re on a PC then you can use the task manager to check your CPU and Memory utilisation.

On other device, you should try restarting the device which hopefully should terminate all applications that may be hogging your systems resources.

Re-run the Origin Broadband Speed test on your personal computer and your phone to check how the results differ between the 2 devices.

Hopefully this should give you more information to work with in terms of if the problem lies with your PC/Smartphone or the Origin Broadband broadband connection.

Is the Wi-Fi network the problem?

The cause of the performance problem may be your wireless and not the Origin Broadband broadband connection.

You could rule out the wireless by connecting your PC directly to the Origin Broadband broadband router with a network cable and then run the Origin Broadband Speed test again.

If the speed is better when you’re connected by an ethernet cable, this proves that the problem may be with your Wi-Fi network.

Possible things to investigate:

Are the WiFi channels that you’re using for your wireless network network (SSID) overlapping with your neighbours?
Is the Wifi network signal from the broadband router obstructed?
Does the speed get better when your are standing right infront of the Origin Broadband wireless router?

Who is connected to my Wifi network?

Have you checked that your Wi-Fi network password has not been compromised? Do you have an un-secured Wifi network? How secure is your Wi-Fi network password? It may be time to change it.

Others could be on your Wi-Fi network and using up all your Origin Broadband speed by downloading, uploading or even streaming music or video over your Origin Broadband broadband connection! Worse still, they could be conducting illegal activities on your Origin Broadband internet connection.

There are 3 apps to utlise to analyse your Wi-Fi network to see who’s connected:

Microsoft Windows users can use Wireless network watcher
IOS users can use whoFi (who is on my Wifi)
wireless network troubleshooting application WiFi Analyzer

The above applications will scan your wireless network and produce a list of the everything on your wifi.

How to see who’s on your Origin Broadband wireless network

Do I need a Wi-Fi network booster for my Origin Broadband broadband?

You may find that you have wireless black spots at your property, a Wifi extender also known as a wireless Booster is the best solution to strengthen your Wifi signal to cover any coverage holes.

Best Wireless Signal Extenders

The Wifi booster picks up the existing wireless signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s reach.

Position the Wifi extender near the position where your Wifi signal from the Origin Broadband broadband router is starting to become weaker.

Place it approximately where your Wifi signal is dropping down to 2 bars. Walk around your house with a smartphone to find where this is.

When did you last upgrade the Origin Broadband internet router?

The Origin Broadband and broadband infrastructure, in general, are frequently updated to provide new features and improve reliability as technology evolves. Ensure that the Origin Broadband broadband internet router is running the most up to date software.

Most Origin Broadband internet routers will allow you to carry out the software upgrade by logging on the Origin Broadband broadband router and simply clicking a button to do the upgrade.

If you cannot do this, contact Origin Broadband and they will be able to perform the upgrade for you or alternatively, guide you through the process.

As well as updating the software, if you have had hardware for a long time, it’s worth talking to Origin Broadband to ask for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most common reason for Origin Broadband broadband performance problems in your home and is more common for internet broadband connections that are delivered through copper phone lines.

If you are not sure if this is applicable to you, contact Origin Broadband who should be able to carry out the relevant connection checks to check if there is a fault on the Origin Broadband broadband line.

Is the issue due to Origin Broadband Internet congestion?

If you are finding that the Origin Broadband internet connection speed in your area is slow during certain times i.e. over weekends or evenings, then it may be because of congestion during peak hours.

What’s Broadband Contention Ratio and does Origin Broadband have contention?

You should speak to Origin Broadband to check your guaranteed speed.

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Re-testing your Origin Broadband broadband connection

After the problem has been resolved either by yourself or Origin Broadband, re-test the broadband connection using at least 2 separate Speedtests to ensure the fault is resolved:

Origin Broadband Broadband Speed test and troubleshooting