Paradise Internet Internet Speed Checker and troubleshooting

 Paradise Internet broadband Speed test

Click on the “Go” button on the Ookla Speed Checker to confirm the speed of your Paradise Internet broadband connection.

Information on how to troubleshoot issues with your Paradise Internet broadband can be below.

For a more accurate reading, run the Speedtest twice


How to troubleshoot Paradise Internet broadband internet speed

Paradise Internet Internet speedtest - Slow Internet speedBefore starting to troubleshoot the performance of your Paradise Internet internet connection, you firstly need to run the Paradise Internet Internet Broadband Speed Test and also confirm what Upload and Download speed that you are paying for.

You can get this information by checking your Paradise Internet bill or contact Paradise Internet to confirm this info.

Possible causes of Paradise Internet slow broadband performance

Is it your Paradise Internet broadband that is slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are concurrently running on your device that could be utilizing your system resources (mainly RAM memory and CPU) and/or your Paradise Internet internet bandwidth.

If you are on a laptop then you may use the task manager to check your processor and RAM usage.

On any other device you could try rebooting the device which should hopefully shutdown all programs that may have been running in the background.

Re-run the Paradise Internet speed test on your computer and your mobile to see how the speedtest results compare between the 2 devices.

This should hopefully provide you with some info to work with in terms of if the issue lies with your device or the Paradise Internet broadband connection.

Is your Wifi connection the problem?

The cause of the problem could be your wireless connection and not the Paradise Internet broadband internet connection.

You could rule out the Wifi network being the cause of the issue by connecting your computer directly to the Paradise Internet broadband router using an ethernet cable and run the Paradise Internet speedtest again.

If the speed improves when you’re connected using an ethernet cable then this proves that the issue could be with the Wi-Fi network connection setup.

Possible things to check are:

  • Are the WiFi channels you’re using for your Wifi network (SSID) overlapping with your neighbors?
  • Could your wireless network signal from the router be obstructed?
  • Does your performance improve when you’re standing directly in-front of the Paradise Internet broadband or wireless router?
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Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been compromised? Do you have an open Guest wireless network?

Neighbors could be on your wirelessi network and eating up all the Paradise Internet bandwidth downloading/uploading or even streaming netflix! Worse still, they could be carrying out illegal activities which will all point to your connection.

There are 2 applications that you can use to scan your Wi-Fi network to check who’s connected:

Both applications will scan your Wifi network and show you a list of the connected devices.

Check out this tutorial on how to use both applications

Do I need a wireless network Booster for my Paradise Internet broadband?

If you find that you have Wi-Fi black holes in your home, then a Wifi extender aka a Wi-Fi Booster is the fix to boost your signal. They are readily available online from around £15.

The Wi-Fi network booster simply picks up the existing Wifi signal as it is becoming weak and then re-transmits the wireless signal at a more stronger rate to extend it’s reach.

Place the wireless network booster/extender where your Wi-Fi network signal from the Paradise Internet broadband router is becoming weak.  Approxiametly where your Wi-Fi network signal drops down to two bars. Use your mobile phone to determine where this is.

When was the last time you upgraded your Paradise Internet broadband router?

The Paradise Internet and openreach infrastructure is constantly being upgraded to support new features (some customer facing and others internal).  Ensure that the Paradise Internet broadband router has the latest software.

Most Paradise Internet broadband routers will allow you to carry out the software upgrade by logging into the Paradise Internet broadband router and simply clicking a button to perform the update.

If you can’t do this, contact Paradise Internet and they will be able to either do this for you or talk you through how to do it depending on the Paradise Internet router model you have.

As well as updating the software, if you have had the same hardware for a long time, it’s worth talking to Paradise Internet to ask for a hardware upgrade.

Is the issue external (at the exchange)?

This is probably the most likely reason for Paradise Internet broadband performance issue in your area and is more common with internet broadband connections that are delivered via phone lines.

If you’re unsure if this is applicable to you, you should contact Paradise Internet who will be able to carry out the relevant connection tests to check if there is a issue on the Paradise Internet internet line.

Is it due to Paradise Internet Broadband congestion?

If you’re finding that the Paradise Internet internet connection speed in your area is slow during certain periods e.g over weekends and evenings, then it may be due to congestion during peak times.

You should speak to your Paradise Internet to understand if the service you have subscribed to has a minimum speed or is  a contended ‘first come first serve’ service with no minimum speed guaranteed.

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Re-testing your Paradise Internet broadband connection

After the issue has been fixed either by yourself or Paradise Internet, re-test the internet connection using  at least 2 independent speedtests such as the one here and Ookla broadband speedtester to ensure the fault is fixed.

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