How to troubleshoot Paradise Internet internet speed issues

Before starting to troubleshoot the speed of your Paradise Internet broadband connection, we suggest that you perform a Paradise Internet Broadband Speed Test to measure your current connection speed.

It is also a good idea find out the minimum download speed you have subscribed to from Paradise Internet.

You can get this information by checking your Paradise Internet broadband bill, your Paradise Internet contract or by contacting Paradise Internet.

Possible causes of Paradise Internet’s slow internet speed

Is it the Paradise Internet internet connection that is slow or is it your device (laptop/smartphone/PC)?

You may need to consider how many apps are currently running on your device.

The performance issue could be due to the over-utilization of your device’s resources i.e Memory/CPU and as opposed to a problem with Paradise Internet’s internet connection.

If you are on a computer then you may use the task manager to check your CPU and RAM utilization.

On any other device, you could try restarting the device which hopefully will shut down all apps that may have been hogging your systems resources.

Re-run the Paradise Internet Speedtest on your PC and your mobile phone to see how the speedtest results differ between the 2 devices.

This should hopefully provide you with more info to work with in terms of whether the problem lies with your PC/Smartphone or the Paradise Internet internet connection.

• What does the Paradise Internet download and upload speed mean?
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Is the Wi-Fi network the issue?

The cause of the performance issue may be your internal Wifi network as opposed to the Paradise Internet internet connection.

You can rule out the Wifi network by connecting your computer directly to the Paradise Internet broadband router using a network cable and run the Paradise Internet Speed test again.

If the speed improves when you’re connected by a network cable, this indicates that the problem could be with the wireless.

A number of things to look further into:

• Are the Wireless channels that you are using for your wireless network (SSID) overlapping with your neighbours?
• Is your wireless network signal from the wireless router obstructed?
• Does the performance get better when you’re stood right infront of the Paradise Internet wireless router?

Who is connected to my Wifi network?

Have you checked that your Wifi network password has not been compromised? Do you have an un-secured Wi-Fi network? How complex is your Wi-Fi network password? It could be time to update it.

Neighbours could be on your Wi-Fi network and eating up all your Paradise Internet bandwidth by downloading, uploading or even streaming music or videos over your Paradise Internet broadband connection! Worse still, they may be carrying out illegal activities using your Paradise Internet broadband connection.

Here are three applications that you can potentially use to analyze your wireless network to check who’s connected:

• Microsoft Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above applications will scan your Wi-Fi network and show you a list of the devices connected.

• How to see who’s on your Paradise Internet Wifi network

Should I get a wireless booster for my Paradise Internet broadband?

If you discover that you have Wifi coverage gaps at your property, a Wifi network extender also known as a Wifi Booster is the best fix to boost your Wifi signal to cover any coverage holes.

• Best Wi-Fi Signal Boosters

The Wi-Fi network extender simply picks up the existing wireless signal as it is starting to become weaker and re-transmits the wireless network signal to increase it’s reach.

Position the Wifi network booster/extender near where your Wi-Fi network signal from your Paradise Internet broadband router is starting to become weaker.

Position it approximately where your wireless signal is dropping down to two signal bars. Walk around your house with a mobile phone to try and establish where this location is.

When did you last upgrade the Paradise Internet broadband router?

The Paradise Internet and broadband infrastructure, in general, are frequently upgraded to support new features and improve reliability as technology evolves.  Always ensure that the Paradise Internet broadband router is running the latest software.

Most Paradise Internet broadband routers will allow you to perform the software upgrade by simply logging on the Paradise Internet broadband router and simply clicking on a button to start the upgrade.

If you cannot do this, contact Paradise Internet and they will be able to do this for you or alternatively, talk you through the process.

As well as updating the software, if you have had the same router for a long period, it’s worth speaking to Paradise Internet to ask for a hardware upgrade.

Is the fault external to your home (at the exchange)?

This is probably the most likely reason for Paradise Internet broadband performance issues in your property and it’s more common with internet broadband connections that are delivered through copper phone lines.

If you are not sure if this is relevant in your case, you should contact Paradise Internet who will be able to carry out the appropriate line tests to see if there is a issue on the Paradise Internet internet line.

Is it because of Paradise Internet broadband congestion?

If you’re finding that the Paradise Internet internet connection speed in your area is slow during certain times i.e. weekends or during the evening, it may be because of congestion during peak hours.

• What’s Broadband Contention Ratio and does Paradise Internet have contention?

You should contact Paradise Internet to find out your minimum speed.

Find Best Alternatives to Paradise Internet Broadband

 

Test your Paradise Internet internet connection

After the issue has been resolved either by yourself or Paradise Internet, re-test your broadband connection using  at least two independent Speedtests to ensure the fault is resolved:

• • How to the ookla internet broadband speed checker to test your Paradise Internet connection
  • Check your Paradise Internet internet speed using Ookla Offical Speed Test
  • Test your Paradise Internet broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Paradise Internet broadband speed checker
  • • 0845UK Broadband Speedtest and troubleshooting