Paradise Internet Broadband Speed Checker and troubleshooting

 Paradise Internet broadband Speed Checker

Simply click on the “Go” button below on the Ookla Speed Checker to test the speed of your Paradise Internet broadband connection.

Details on how to fix problems with your Paradise Internet broadband are in the sections below.


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Troubleshooting Paradise Internet broadband performance problems

Paradise Internet Internet speedtest - Slow Internet speed

Before you start troubleshooting the performance of your Paradise Internet broadband connection, we suggest that you run a Paradise Internet Broadband Speed Test to confirm your current internet speed.

You may also want to find out the minimum download speed that you are paying for from Paradise Internet.

You can get this information by checking a Paradise Internet broadband bill, your Paradise Internet contract or by contacting Paradise Internet.

Common causes of Paradise Internet’s slow broadband performance

Is it the Paradise Internet broadband that is slow or could it be your device (PC/laptop/phone)?

You need to check how many apps are running on your device.

The speed issue could be due to the over utilisation of your device’s resources i.e Memory/CPU and as opposed to an problem with Paradise Internet’s internet connection.

If you’re on a PC then you can use the task manager to check your CPU and RAM utilization.

On any other device, you should try rebooting the device which hopefully will shut down all applications that may have been using up your systems resources.

Run the Paradise Internet Speed checker on your PC and your mobile phone to see how the results compare between the two devices.

Hopefully this should give you more info to to help determine whether the issue lies with your PC/Smartphone or the Paradise Internet internet connection.

Is your Wifi the reason for the issues?

The root cause of the performance issue may be your wireless network as opposed to the Paradise Internet broadband internet connection.

You can rule out the Wi-Fi network by simply connecting your PC directly into the Paradise Internet broadband router with an ethernet cable and run the Paradise Internet Speed test again.

If the result is better when you’re connected using a network cable, this proves that the issue could be with your Wifi.

A few other things to investigate:

  • Are the Wireless channels that you’re using for your Wifi network (SSID) overlapping with your neighbours?
  • Is the Wifi signal from the broadband router obstructed?
  • Does your speed get better when you’re standing right in-front of the Paradise Internet wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been shared? Do you have an un-secured Wi-Fi network? How secure is your wireless network password? It could be time to change it.

Neighbors could be using your Wi-Fii network and using up all the Paradise Internet speed by downloading, uploading or even streaming music or video on your Paradise Internet broadband connection! Worse still, they may be carrying out illegal activities using your Paradise Internet internet connection.

Here are 2 apps to use to scan your Wifi network to check who’s connected:

Both apps will scan your Wi-Fi network and show you a list of the devices connected.

Do I need a Wifi network booster for my Paradise Internet broadband?

You may find that there are wireless coverage holes at your house, a Wifi network extender aka a Wi-Fi Booster is the best solution to increase your Wifi signal to cover any coverage holes.

The Wi-Fi network extender simply picks up your existing wireless signal as it is starting to become weaker and re-transmits the Wi-Fi network signal to increase it’s reach.

Position the wireless extender near where your wireless network signal from your Paradise Internet broadband router is becoming weaker.

Place it approximately where your Wi-Fi network signal is dropping down to 2 bars. Walk around your property with a smartphone to determine where this location is.

When did you last upgrade the Paradise Internet broadband router?

The Paradise Internet and broadband infrastructure in general are frequently updated to provide new features and improve performance as technology evolves.  Always ensure that the Paradise Internet broadband router is running the most up to date software.

The majority of Paradise Internet internet routers allow you to carry out the software upgrade by simply logging on the Paradise Internet broadband router and simply clicking on a button to do the update.

If you cannot do this, contact Paradise Internet and they will perform the upgrade for you or talk you through the process.

In addition to updating the software, if you have had the same router for a long time, it’s worth speaking to Paradise Internet to ask for a router upgrade.

Is the problem outside your property (at the exchange)?

This is probably the most likely reason for Paradise Internet broadband performance issue in your area and it’s more common with internet broadband connections that are delivered using cooper phone lines.

If you’re unsure if this is applicable to you, you should contact Paradise Internet who should be able to conduct the relevant line tests to check if there is a fault on the Paradise Internet broadband line.

Is it because of Paradise Internet broadband congestion?

If you are finding that the Paradise Internet broadband connection speed in your area is slow during certain times i.e. weekends or evenings, it may be because of congestion during peak times.

You should speak to Paradise Internet to check your minimum speed.

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Re-testing your Paradise Internet broadband connection

After the fault has been fixed either by yourself or Paradise Internet, re-test your broadband connection using  at least two separate Speedtests to ensure the fault is fixed: