How to troubleshoot Paradise Internet broadband performance issues

Before you begin troubleshooting the performance of your Paradise Internet internet connection, we recommend that you perform a Paradise Internet Internet Speed Test to measure your current internet speed.

It is a good idea to also find out the minimum download speed you on your broadband package from Paradise Internet.

You can get this info by checking a Paradise Internet broadband bill, your Paradise Internet contract or by contacting Paradise Internet.

Potential causes of Paradise Internet’s slow broadband performance

Is it the Paradise Internet internet connection that is slow or could it be your device (PC/laptop/phone)?

You need to consider the number of apps are currently running on your device.

The performance issue could be due to over-utilization of your system resources e.g RAM/memory/CPU and as opposed to a problem with Paradise Internet’s internet connection.

If you are on a PC then you can use the task manager to check your CPU and RAM usage.

On other device, you could try restarting the device which hopefully will terminate all apps that may have been hogging your device resources.

Run the Paradise Internet Speed test on your personal computer and your mobile phone to check how the speed test results differ between the 2 devices.

Hopefully this should provide you with some information to help determine if the issue is with your device or the Paradise Internet broadband connection.

• What exactly does the Paradise Internet download and upload speed mean?
• Who is the best Internet Service Provider in the UK?
• Five ways to improve your Paradise Internet Internet performance
• DNS tip to improve internet browsing speed on Paradise Internet

Is your Wifi network the problem?

The cause of the performance issue may be your internal Wifi network as opposed to the Paradise Internet broadband internet connection.

You could rule out the wireless network by connecting your computer directly to the Paradise Internet broadband router using a network cable and then run the Paradise Internet Speedtest again.

If the speed improves when you are connected via an ethernet cable, this indicates that the problem could be with the Wi-Fi network.

A few other things to investigate:

• Are the WiFi channels that you’re using for your Wifi network (SSID) overlapping with the neighbors?
• Is your Wifi network signal from the wireless router obstructed?
• Does your speed improve when your are stood right in-front of the Paradise Internet wireless router?

Who is connected to my wireless network?

Have you checked that your Wifi network password has not been shared? Do you have an un-secured Wi-Fi network? How complex is your wireless network password? It may be time to update it.

Neighbours could be on your wireless network and eating up all the Paradise Internet speed by downloading, uploading or even streaming music or video on your Paradise Internet broadband connection! Worse still, they could be carrying out illegal activities on your Paradise Internet internet connection.

There are three apps that you can utlise to scan your wireless network to see who is connected:

• Windows users can use Wireless network watcher
• IOS users can use whoFi (who is on my Wifi)
• wireless network scanning tool WiFi Analyzer

The above software analyse your wireless network and show you a list of the connected devices.

• How to see who’s on your Paradise Internet Wi-Fi network

Should I get a wireless network booster for my Paradise Internet broadband?

You may find that there are wireless black holes in your home, a Wifi extender also known as a wireless Booster may be the best fix to strengthen your Wi-Fi signal to cover any coverage holes.

• Cheapest Wi-Fi Signal Boosters

The wireless booster picks up your existing Wi-Fi network signal just as it is starting to become weaker and re-transmits the Wifi network signal to extend it’s reach.

Place the Wifi network extender where your Wifi network signal from the Paradise Internet internet router is becoming weaker.

Position it approximately where your Wifi signal is dropping down to two signal bars. Walk around your home with a smartphone to try and establish where this location is.

When did you last upgrade the Paradise Internet internet router?

The Paradise Internet and broadband infrastructure, in general, are frequently upgraded to provide new features and improve reliability as technology evolves.  Ensure that your Paradise Internet internet router is running the most up-to-date software.

The majority of Paradise Internet broadband routers allow you to perform the software update by logging on the Paradise Internet broadband router and simply clicking a button to do the update.

If you can’t do this, get in touch with Paradise Internet and they will perform the upgrade for you or guide you through the process.

As well as updating the software, if you have had hardware for a long time, it’s probably worth speaking to Paradise Internet to ask for a hardware upgrade.

Is the problem external to your home (at the exchange)?

This is probably the most common cause for Paradise Internet broadband performance problems in your property and is more common for broadband connections that are delivered through copper phone lines.

If you’re not sure if this is relevant in your case, contact Paradise Internet who should be able to conduct the appropriate line checks to see if there is a problem on the Paradise Internet internet line.

Is the issue due to Paradise Internet broadband congestion?

If you are finding that the Paradise Internet broadband connection speed in your area is slow during certain times e.g over weekends or evenings, it may be due to congestion during peak times.

• What’s Broadband Contention Ratio and does Paradise Internet have contention?

You should contact Paradise Internet to find out your minimum speed.

Test your Paradise Internet broadband connection

After the problem has been resolved either by yourself or Paradise Internet, re-test the broadband connection using  at least 2 independent Speedtests to ensure the problem is fixed:

• • How to the ookla internet broadband speed test to test your Paradise Internet connection
  • Test your Paradise Internet internet speed using Ookla Offical Speed Test
  • Test your Paradise Internet broadbandspeed using fast.com speed test
  • Check My Broadband Speed Checker Paradise Internet broadband speed checker
  • • 0845UK Broadband Speed Checker and troubleshooting