Peach Telecom Internet Speed test and troubleshooting
Peach Telecom internet Speed test
Simply click on the “Go” button on the Ookla Speed Test to test the broadband speed of your Peach Telecom broadband connection.
Details on how to fix issues with your Peach Telecom broadband are in the sections below.
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How to troubleshoot Peach Telecom internet speed problems
Before starting to troubleshoot the performance of your Peach Telecom broadband connection, we suggest that you run a Peach Telecom Broadband Speedtest to confirm your current internet speed.
It is also a good idea confirm the minimum download speed you on your broadband package from Peach Telecom.
You can find this information by checking a Peach Telecom broadband bill, your Peach Telecom contract or by contacting Peach Telecom.
Potential causes of Peach Telecom’s slow internet speed
Is it the Peach Telecom internet connection that is slow or could it be your device (PC/laptop/phone)?
You need to consider how many apps are currently running on your device.
The performance problem could be due to over-utilization of your system resources i.e RAM/CPU and not a problem with Peach Telecom’s broadband connection.
If you are on a computer then you can use the task manager to check your Processor and Memory utilisation.
On any other device, you should try rebooting the device which should hopefully shut down all apps that may be hogging system resources.
Re-run the Peach Telecom Speedtest on your computer and your mobile phone to see how the speedtest results differ between the 2 devices.
Hopefully this should provide you with more info to work with in terms of if the issue is with your PC/Smartphone or the Peach Telecom broadband connection.
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Is your wireless the cause of the issue?
The cause of the performance issue could be your internal Wifi network as opposed to the Peach Telecom internet connection.
You could rule out the wireless by simply connecting your PC directly into the Peach Telecom broadband router with an ethernet cable and run the Peach Telecom Speed checker again.
If the speed checker result improves when you’re connected using an ethernet cable, this proves that the problem could be with the wireless.
A number of things to check:
- Are the Wireless channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbours?
- Is the Wifi network signal from the wireless router obstructed?
- Does the speed improve when you’re stood directly in-front of the Peach Telecom wireless router?
Who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been compromised? Do you have an open Wifi network? How strong is your Wifi network password? It may be time to update it.
Others could be using your Wi-Fi network and using up all your Peach Telecom speed by downloading, uploading or even streaming music or videos over your Peach Telecom internet connection! Worse than that, they could be conducting illegal activities over your Peach Telecom internet connection.
Here are three applications to use to analyse your Wi-Fi network to check who’s connected:
- Windows users can use Wireless network watcher
- IOS users can use whoFi (who is on my Wifi)
- WiFi scanning application WiFi Analyzer
The above apps analyse your wireless network and display a list of the connected devices.
Should I get a wireless booster for my Peach Telecom broadband?
You may discover that there are Wi-Fi black spots in your home, a Wifi extender also known as a Wi-Fi Booster is the best fix to strengthen your Wi-Fi signal to cover any coverage holes.
The wireless network extender simply picks up the existing Wifi network signal as it is becoming weaker and re-transmits the Wifi signal to extend it’s coverage.
Position the wireless extender near the position where your Wi-Fi network signal from your Peach Telecom broadband router is becoming weaker.
Position it approximately where your wireless network signal is dropping down to less than 2 bars. Walk around your property with a smartphone to determine where this location is.
When did you last upgrade the Peach Telecom internet router?
The Peach Telecom and broadband infrastructure, in general, are constantly updated to provide new features and improve performance as technology evolves. Always ensure that your Peach Telecom broadband router is running on the latest software.
The majority of Peach Telecom broadband routers will allow you to carry out the software update by logging on the Peach Telecom broadband router and simply clicking a button to do the upgrade.
If you cannot do this, contact Peach Telecom and they will be able to do this for you or talk you through performing the upgrade yourself.
As well as upgrading the software, if you have had the same router for a long time, it is worth talking to Peach Telecom to request for a router upgrade.
Is the issue outside your property (at the exchange)?
This is probably the most common reason for Peach Telecom broadband performance issues in your home and is more common for broadband connections that are delivered via phone lines.
If you’re unsure if this is relevant in your case, contact Peach Telecom who will be able to carry out the appropriate line tests to see if there is a issue on the Peach Telecom broadband line.
Is it because of Peach Telecom broadband congestion?
If you are finding that the Peach Telecom internet connection speed in your area is slows down during certain periods e.g over weekends or evenings, then it may be due to congestion during peak hours.
You should contact Peach Telecom to check your minimum speed.
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Re-testing your Peach Telecom internet connection
After the fault has been fixed either by yourself or Peach Telecom, re-test the internet connection using at least two independent Speedtests to ensure the fault is fixed: