Plusnet Internet Speedtest and troubleshooting

 Plusnet internet Speed Checker

Simply click on the “Go” button below on the Ookla Speed Test to test the speed of your Plusnet internet connection.

Information on how to fix issues with your Plusnet internet connection are in the sections below.


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Troubleshooting Plusnet broadband speed problems

Plusnet Internet speed test - Slow Internet speed

Before starting to troubleshoot the performance of your Plusnet broadband connection, we recommend that you run a Plusnet Internet Speed Test to confirm your current internet speed.

It is a good idea to also find out the guaranteed minimum download speed you are paying for from Plusnet.

You can find this information by checking your Plusnet broadband bill, your Plusnet contract or by contacting Plusnet.

Potential causes of Plusnet’s slow broadband performance

Is it your Plusnet internet connection that is running slow or is it your device (PC/laptop/phone)?

You need to consider how many apps are currently running on your device.

The performance issue could be due to over utilization of your device’s resources e.g RAM/memory/CPU and as opposed to an issue with Plusnet’s internet connection.

If you are on a laptop then you may use the task manager to see your CPU and Memory utilization.

On any other device, you could try restarting the device which hopefully will shutdown all programs that may have been hogging your device resources.

Re-run the Plusnet Speed checker on your computer and your mobile phone to see how the speedtest results differ between the 2 devices.

This should hopefully provide you with more info to work with in terms of whether the problem lies with your PC/Smartphone or the Plusnet broadband connection.

Is the Wi-Fi network the issue?

The root cause of the performance issue may be your Wi-Fi network as opposed to the Plusnet internet connection.

You could rule out the wireless network by connecting your computer directly into the Plusnet broadband router using an ethernet cable and then run the Plusnet Speed checker again.

If the speed improves when you’re connected via a network cable, this proves that the problem may be with your Wifi network.

Possible things to look further into:

  • Are the WiFi channels that you are using for your Wi-Fi network network (SSID) overlapping with your neighbors?
  • Is your wireless network signal from the broadband router obstructed?
  • Does the performance get better when you’re standing directly in-front of the Plusnet wireless router?

Who is connected to my Wi-Fi network?

Have you checked that your wireless network password has not been hacked? Do you have an open Wi-Fi network? How complex is your Wi-Fi network password? It could be time to update it.

Neighbors could be using your wirelessi network and eating up all the Plusnet speed by downloading, uploading or even streaming music or video over your Plusnet internet connection! Worse than that, they could be carrying out illegal activities on your Plusnet broadband connection.

There are two applications to use to scan your Wi-Fi network to see who’s connected:

Both applications scan your Wifi network and show you a list of the devices connected.

Do I need a wireless booster for my Plusnet broadband?

If you discover that you have wireless black spots at your house, a wireless extender aka a Wifi Booster is the best fix to boost your Wi-Fi signal to cover any coverage holes.

The Wi-Fi network extender picks up the existing Wi-Fi network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s coverage.

Place the Wifi booster where your Wifi network signal from the Plusnet internet router is becoming weaker.

Place it approximately where your Wifi signal is dropping down to two signal bars. Walk around your house with a tablet to determine where this is.

When did you last upgrade the Plusnet broadband router?

The Plusnet and broadband infrastructure in general are frequently upgraded to support new features and improve reliability as technology evolves.  Ensure that your Plusnet broadband router is running the most up to date software.

The majority of Plusnet internet routers allow you to perform the software update by logging on the Plusnet broadband router and simply clicking on a button to do the update.

If you can’t do this, get in touch with Plusnet and they will be able to do this for you or talk you through performing the upgrade yourself.

In addition to upgrading the software, if you have had the same hardware for a long time, it may be worth speaking to Plusnet to ask for a router upgrade.

Is the issue external to your home (at the exchange)?

This is probably the most common reason for Plusnet broadband performance issue in your home and it’s more common for broadband connections that are delivered via cooper phone lines.

If you’re not sure if this is applicable to you, contact Plusnet who should be able to run the relevant line checks to check if there is a problem on the Plusnet internet line.

Is the issue due to Plusnet broadband congestion?

If you’re finding that the Plusnet broadband connection speed in your area is slows down during certain periods e.g over weekends or during the evening, then it may be due to congestion during peak hours.

You should contact Plusnet to find out your guaranteed speed.

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Re-testing your Plusnet broadband connection

After the fault has been fixed either by yourself or Plusnet, re-test the broadband connection using  at least two separate Speedtests to ensure the fault is fixed: