Post Office Internet Speed test and troubleshooting
Post Office broadband Speed test
Simply click on the “Go” button on the Ookla Speed Test to see the internet speed of your Post Office broadband connection.
Information on how to fix issues with your Post Office broadband can be found below the Ookla Speed checker widget.
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How to troubleshoot Post Office internet performance problems
Before starting to troubleshoot the speed of your Post Office broadband connection, we recommend that you run a Post Office Internet Speed Test to measure your current connection speed.
It is a good idea to also find out the minimum download speed that you have subscribed to from Post Office.
You can get this info by checking a Post Office broadband bill, your Post Office contract or by contacting Post Office.
Common causes of Post Office’s slow internet speed
Is it your Post Office broadband that is slow or is it your device (PC/laptop/phone)?
You need to check the number of apps are currently running on your device.
The speed issue may be due to the over-utilisation of your system resources e.g Memory/CPU Processor and not an issue with Post Office’s broadband connection.
If you’re on a PC then you can use the task manager to see your Processor and Memory usage.
On other device, you should try restarting the device which hopefully will kill all applications that may have been using up your device resources.
Re-run the Post Office Speedtest on your computer and your mobile to see how the speed test results compare between the 2 devices.
This should hopefully provide you with more info to work with in terms of whether the issue lies with your PC/Smartphone or the Post Office internet connection.
- What does the Post Office download and upload speed mean?
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Is your Wi-Fi network the problem?
The cause of the performance issue may be your Wifi as opposed to the Post Office broadband internet connection.
You could rule out the Wifi network by connecting your computer directly into the Post Office broadband router with an ethernet cable and run the Post Office Speed test again.
If the result improves when you’re connected by a network cable, this proves that the issue may be with the internal wireless network.
A number of things to check:
- Are the WiFi channels that you are using for your Wifi network (SSID) overlapping with the neighbors?
- Is the wireless network signal from the internet router obstructed?
- Does your speed get better when your are standing directly in-front of the Post Office internet router?
Exactly who’s connected to my Wi-Fi network?
Have you checked that your Wifi network password has not been hacked? Do you have an open Wi-Fi network? How secure is your Wi-Fi network password? It could be time to change it.
Neighbors could be using your Wifi network and eating up all the Post Office speed by downloading, uploading or even streaming music or video over your Post Office internet connection! Worse still, they may be conducting illegal activities over your Post Office internet connection.
There are 3 applications to utlise to analyze your Wi-Fi network to check who is connected:
- Microsoft Windows users can use Wireless network watcher
- Apple users can use whoFi (who is on my Wifi)
- Wireless scanning tool WiFi Analyzer
The above apps scan your Wi-Fi network and show you a list of the devices connected.
Should I get a wireless booster for my Post Office broadband?
You may find that there are Wifi coverage holes at your house, a Wi-Fi network extender aka a Wifi Booster is the best fix to strengthen your Wifi signal to cover any coverage holes.
The Wi-Fi network booster picks up your existing wireless network signal just as it is becoming weaker and re-transmits the Wi-Fi network signal to increase it’s reach.
Position the Wi-Fi network extender near the position where your Wi-Fi network signal from the Post Office internet router is becoming weaker.
Place it near where your wireless signal is dropping down to 2 signal bars. Walk around your home with a mobile phone to determine where this is.
When did you last upgrade the Post Office internet router?
The Post Office and broadband infrastructure, in general, are constantly upgraded to provide new features and improve performance as technology evolves. Ensure that your Post Office internet router is running on the latest software.
The majority of Post Office internet routers allow you to carry out the software upgrade by simply logging into the Post Office broadband router and simply clicking a button to start the upgrade.
If you can’t do this, get in touch with Post Office and they will be able to perform the upgrade for you or guide you through performing the upgrade yourself.
In addition to updating the software, if you have had hardware for a long period, it’s probably worth speaking to Post Office to request for a router upgrade.
Is the root cause of the issue external to your home (at the exchange)?
This is probably the most common cause for Post Office broadband performance issues in your property and is more common for internet broadband connections that are delivered through phone lines.
If you’re not sure if this is applicable to you, contact Post Office who will be able to run the appropriate line checks to see if there is a problem on the Post Office broadband line.
Is the performance issue due to Post Office Internet congestion?
If you’re finding that the Post Office internet connection speed in your area is slow during certain periods e.g over weekends and during the evening, it may be due to congestion during peak times.
You should speak to Post Office to check your minimum speed.
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Test your Post Office internet connection
After the fault has been fixed either by yourself or Post Office, re-test your internet connection using at least 2 independent Speedtests to ensure the fault is resolved: